Activate Academy Graduates

“Real-Time Analyst who drove CSAT and SLA improvements for international D2C brands including Vacasa, Hudson's Bay, and Shipt through proactive customer engagement and team coaching.”

“Handled 40+ daily inbound and outbound calls with customers and prospects across the North American market.”

“Maintained 95%+ CSAT across 40-50+ daily customer interactions in high-volume SaaS environments. Expert in Zendesk, Salesforce, and Kustomer with 9+ years resolving complex booking, payment, and account issues.”

“Built Streamlit dashboards for bond pricing and automated reporting workflows at RBC, improving forecasting accuracy by 15% with LightGBM models.”

“Streamlined reporting workflows, saving approximately 15 hours per month.”

“Built a loyalty program that grew to 100,000+ members, driving 80% of sales. Led 500+ account migrations to HubSpot while maintaining 95% client retention across a KES 500M+ portfolio.”

“Managed 120 customer tickets per day while maintaining quality and response standards in an email support environment.”

“Improved customer experience metrics by increasing CSAT from 84% to 95% within three months through Zendesk automation, AI-assisted workflows, and knowledge base enhancements.”

“Developed expertise in product specification and raw material evaluation, including reviewing supplier information and assessing products against applicable technical and compliance requirements.”

“Supported e-commerce and DTC businesses across Shopify, Amazon, Meta Ads, Pinterest Ads, and Klaviyo, with client exposure spanning beauty, skincare, and apparel.”