Notable Highlight
Identified client pain points and positioned marketing and branding solutions as business growth opportunities, improving lead qualification quality and sales readiness.
Experience Summary
Omphulusa O. is a Sales Development Representative with 2+ years of experience in B2B outbound sales, lead generation, and pipeline development within digital marketing and technology environments. She has consistently managed high-volume outbound roles, handling 80–150+ daily touchpoints across calls, emails, and LinkedIn while maintaining strong booking and qualification performance. Currently at WMS, Omphulusa focuses on outbound sales for digital solutions including web development, app development, AI services, digital marketing, and e-commerce solutions. She consistently books 4+ meetings daily through structured outreach, objection handling, and disciplined follow-up sequences. Previously at CCDS, she generated 40+ qualified meetings monthly and managed prospecting pipelines across industries including construction, hospitality, solar, plumbing, real estate, and home services. She has strong experience with cold outreach, CRM management, lead qualification, appointment setting, and sales pipeline organization. Her approach combines structured process management with personalized outreach to improve response rates, meeting attendance, and pipeline consistency. Core Skills & Tools Sales & Business Development B2B Sales Development Outbound Prospecting & Cold Calling Lead Qualification Appointment Setting Pipeline Generation CRM & Pipeline Management Objection Handling Multi-Channel Outreach Follow-Up Sequences Meeting Conversion Optimization Inbound & Outbound Sales Client Relationship Building CRM & Sales Tools HubSpot Salesforce GoHighLevel Apollo.io Salesloft ZoomInfo Five9 Calendly Productivity & Collaboration Microsoft 365 Google Spreadsheets Notion Certifications HubSpot Inbound Sales Certification HubSpot Sales Hub Software Certification HubSpot Revenue Operations Certification Google Analytics GA4 Certification Google AI Essentials Specialization Additional Strengths High-volume outbound activity management Strong communication & active listening Tech-savvy and AI-assisted workflow optimization Organized CRM documentation and reporting Flexible with US timezone schedules Remote work experience in performance-driven environments
Key Achievements
- Averaged 80 outbound calls per day at WMS, consistently meeting daily consultation and appointment-setting targets. - Progressed from initial onboarding challenges to consistently meeting and exceeding key performance expectations in a high-volume outbound sales environment. - Built B2B prospecting expertise through multi-channel outreach, including cold calling, email campaigns, and LinkedIn engagement to generate qualified business opportunities. - Booked qualified sales meetings and consultations for Account Executives, directly contributing to pipeline growth and new business development. - Developed experience selling digital marketing, branding, and business growth solutions to business owners and decision-makers across various industries. - Earned six HubSpot certifications, demonstrating commitment to continuous professional development and mastery of modern sales and CRM best practices. - Built proficiency across HubSpot, Salesforce, and GoHighLevel, enabling effective pipeline management and lead nurturing. - Demonstrated strong communication and relationship-building skills through consultative sales conversations with business stakeholders and prospects. - Developed expertise in identifying client pain points and positioning marketing and branding solutions as business growth opportunities, improving lead qualification quality. - Demonstrated flexibility and coachability by adapting to new industries and product offerings, including branding and print-related solutions. - Maintained a positive performance trajectory in highly competitive B2B sales environments, proving capability in both lead generation and appointment setting.
Skills
Work Experience
Outbound Sales Specialist
WMS( · 2026 – Present
- Stay active with 400+ weekly touchpoints (80+ daily) across calls, emails, and LinkedIn to keep conversations going with prospects throughout their decision process, while following scripts and being natural.
- Qualify leads and book 4+ meetings per day for digital solutions (web/app development, ads, marketing, AI, e-commerce).
- Maintain consistent follow-up sequences, improving response and booking rates for inbound and outbound channels.
- Apply objection handling techniques to re-engage prospects and increase meeting conversion rates.
- Improve booking rates by testing different approaches and refining what actually works using AI tools.
Sales Development Specialist
CCDS · 2023 – 2025
- Grew pipeline by 16% by consistently finding and qualifying 750+ prospects each week in Construction, Hospitality, Home Repairs, Plumbing, Electrical, Solar Installations, and Real Estate.
- Generated 40+ qualified meetings every month (10+ per week) for the sales team, beating targets through focused cold outreach and genuine conversations with decision-makers and business owners.
- Improved meeting show-up rates by 25% by tracking which leads were most engaged and focusing follow-up efforts on prospects actually ready to buy.
- Got 8% more prospects to respond and engage with outreach by building out a solid follow-up system across calls, emails, and LinkedIn.
- Cut no-shows by 10% with reminder calls and confirmations before meetings, protecting deals that would have otherwise been lost.
- Maintained clean, accurate, and organized CRM records to support sales pipeline visibility.
- Organized lead ownership and collaborated with sales teams to ensure smooth handoffs to closers.