Francisco A.
Operations Coordinator – B2B
Notable Highlight
Scaled a global Corporate Sales program from K to K in two years while managing end-to-end B2B logistics, FBA replenishments, and multi-carrier operations across fully remote environments.
Experience Summary
Transport and Sales Operations Coordinator with 7+ years of experience in global outbound logistics, Amazon FBA management, and B2B fulfillment. Coordinated carriers, 3PLs, and internal teams to meet SLAs, resolve delivery issues, and maintain compliance in high-volume remote environments.
Key Achievements
- Managed Amazon Seller Central replenishment and inventory workflows across global warehouses and marketplaces. - Coordinated international logistics operations spanning the US, Europe, UK, Canada, and China. - Supported global B2B sales operations growth from K in first-year revenue to K by the second year. - Managed high-compliance Amazon FBA operations, including carton-level compliance, inventory planning, and shipment monitoring. - Coordinated multiple 3PL partners and carriers to maintain SLA compliance and ensure on-time delivery performance. - Built and maintained operational reporting processes, including WoW and YoY inventory and fulfillment reporting. - Managed shipping documentation, including invoices, packing lists, bills of lading, and certificates of origin for international shipments. - Developed SOPs and operational workflows to improve returns management and fulfillment efficiency. - Supported supplier coordination and inventory management for overseas manufacturers and fulfillment partners. - Maintained operational accuracy across ERP systems, logistics platforms, and order management processes in fully remote environments.
Skills
Work Experience
Operations Coordinator – B2B
Eks. · Remote / Buenos Aires · Jan 2026 – Present
- Coordinate day-to-day B2B operations across Wholesale, Retail, Amazon FBA, and multiple 3PL partners to proactively identify fulfillment risks and ensure on-time shipping within defined SLAs.
- Manage Amazon FBA replenishments end-to-end, including shipment creation, carton-level compliance, inventory monitoring, and weekly restock recommendations based on sales velocity and safety stock thresholds.
- Maintain operational accuracy across ERP and external vendor systems by producing weekly WoW and YoY reports and ensuring clean, up-to-date order, customer, and returns data.
- Own returns workflows, RMA processes, SOP documentation, and special projects with 3PL partners to identify inefficiencies, reduce return rates, and improve overall customer experience.
Outbound & Transport Coordinator
Eks. · Remote / Buenos Aires · Jan 2024 – Jan 2026
- Coordinate outbound shipments and inventory flows across global warehouses and carriers, ensuring on-time delivery and internal SLA adherence.
- Prepare shipping documentation, labels, and replenishments while supporting customs and compliance requirements for international shipments.
- Monitor shipments end-to-end, proactively identifying delays, customs risks, or carrier issues and coordinating resolutions.
- Manage Amazon FBA replenishments, inventory health, and support cases to ensure uninterrupted fulfillment in a high-compliance environment.
- Maintain accurate shipment, inventory, and order records across ERP and external logistics platforms.
Corporate Sales & Sales Operations Specialist
Eks. · Remote / Buenos Aires · Jul 2021 – Present
- Support and scale a global Corporate Sales program, generating K in the first year and K by the second year.
- Coordinate logistics, fulfillment, and delivery for B2B and enterprise orders, acting as the operational bridge between Sales, Operations, and external partners.
- Handle customer enquiries related to shipping timelines, order status, and delivery issues for corporate clients.
- Assist with internal reporting, order accuracy, and process improvements across sales and operations workflows.
Community & Customer Operations Coordinator
Eks. · Buenos Aires · Oct 2021 – Jul 2022
- Respond to customer enquiries related to shipping, tracking, and deliveries, ensuring KPI and SLA compliance.
- Handle delivery issues, complaints, and troubleshooting by coordinating with logistics and warehouse teams.
- Support onboarding of Customer Support agents and contribute to process documentation and operational improvements.
Tutor / Administrative Support
INSDP · Buenos Aires · Feb 2019 – Sep 2021
- Provide academic tutoring while supporting administrative operations and database management.
- Maintain accurate records and reports using MS Office and Google Workspace.
B2B Marketing & Logistics Support
a previous company · Barcelona / Netherlands · May 2015 – Dec 2016
- Act as first point of contact for B2B customers, supporting sales outreach and service-oriented communication.
- Coordinate logistics and product movements within the EU, liaising with internal teams and partners.
- Provide remote customer support and meeting coordination for account managers.
Call Center Representative
CSA · Buenos Aires · Apr 2010 – Jan 2013
- Handle high-volume customer enquiries, complaints, and retention-focused sales.
- Maintain customer records and databases while meeting performance and quality targets.