Mthuthuzeli S.

✨ Newly Added

Project Administrator

South Africa5+ years experience$3,400/mo

Notable Highlight

Experience Summary

is a results-driven Project Administrator and Project Management professional with over 17 years of experience spanning project administration, construction management, banking, production planning, document control, and customer service. He managed enterprise-level projects at Vod. through Three6Five, delivered full-lifecycle construction projects as a site supervisor at LC, and held multiple roles at SB covering document control, customer service, and asset finance consulting. His cross-industry background provided strong command of governance frameworks, stakeholder engagement, procurement, compliance (POPIA, FICA, FAIS, NCA), and operational process improvement, complemented by BI and data analytics certification.

Key Achievements

M. held a nearly five-year tenure as Project Manager and Site Supervisor at LC (2019–2024), overseeing end-to-end construction project delivery including resource management, subcontractor supervision, cost monitoring, and quality and safety inspections. At SB, he progressed through three roles—Consultant, Document Controller, and Inbound Customer Service Specialist—demonstrating consistent performance against SLA targets, compliance standards, and customer satisfaction metrics. He currently leads enterprise-level project delivery at Vod. (via Three6Five), managing CAPEX and OPEX budgets, Earned Value metrics, and governance frameworks at a major South African telecommunications organization.

Skills

Project managementProject coordinationTelecommunicationsAdministrationCustomer serviceOperationsand business development

Work Experience

Project Administrator

TF@ · Midrand · Oct 2024 – Present

Lead enterprise-level project delivery aligned to Vod. strategic objectives.
Develop comprehensive Project Management Plans (PMP-aligned).
Define scope, WBS, cost baselines, and risk registers.
Manage CAPEX/OPEX budgets and financial forecasting.
Conduct stakeholder analysis and executive reporting.
Implement governance frameworks, QA controls, and compliance audits.
Oversee vendor contracts, SLA performance, and procurement lifecycle.
Monitor KPIs, Earned Value metrics, and performance dashboards.
Drive cross-functional team leadership and resource optimisation.
Provide full administrative and project support to management and project teams.
Maintain project documentation, trackers, schedules, and reports.
Coordinate meetings, prepare agendas, and capture accurate minutes.
Track project progress, budgets, and procurement documentation.
Ensure compliance with company policies and governance standards.

PPC (Production Planning and Control)

a previous company · Heidelberg · Mar 2024 – May 2024

Work with materials department in material planning and analysis to reduce inventory level.
Plan, schedule, and monitor material movement in production cycle to ensure continuous operations.
Track material shortages and provide immediate resolution.
Assist purchasing unit in coordinating and planning supplier deliveries.
Identify new suppliers and manage existing suppliers to meet production needs.
Monitor inventory status and generate inventory reports to Production Manager.
Perform inventory management according to company policies.
Assist Sales unit in coordinating and planning customer orders and deliveries.
Identify delivery exceptions and provide alternative solutions.
Generate reports on production shortages and sales impact to Factor Manager for analysis.

Machine Operator and Forklift Driver

a previous company · Wadeville · Jan 2024 – Mar 2024

Prepare machines to start a production cycle, performing calibration, cleaning, and other activities.
Monitor and properly adjust machine settings and supply raw material or parts to semi-automated machines.
Check parts with precision using appropriate measuring tools and conduct tests to verify machine operation.
Troubleshoot issues that occur during the shift on a regular basis.
Verify output to detect machine-related mistakes or flaws.
Create and manage records of approved and defective units or final products.
Create and maintain activity logs.
Adhere to health and safety regulations.
Load and unload materials from a variety of vehicles.
Move pallet-packed materials around the site or storage facility.
Check that loads are secure.
Follow written instructions and keep records.

Project Manager and Site Supervisor

LC · Apr 2019 – Jan 2024

Identify project goals and scope.
Plan and document project tasks.
Ensure deliverables are delivered on time.
Manage all project resources.
Communicate effectively with stakeholders.
Eliminate blockers and potential risks.
Document project processes using various project management tools.
Ensure top-quality results and project success.
Liaise with clients and report progress to staff and the public.
Supervise construction workers and hire subcontractors.
Buy materials for each phase of the project.
Monitor build costs and project progress.
Conduct quality and safety inspections.
Check and prepare site reports.
Maintain designs and drawings with quality control checks.
Solve day-to-day problems and resolve issues using specialist project management computer programmes.

Inbound Customer Service Specialist

SB · Feb 2017 – 2019

Handle high volumes of inbound calls from merchants regarding POS devices, card transactions, settlements, and account queries.
Provide first-line technical support for Point of Sale (POS) terminals, including troubleshooting connectivity, transaction failures, and device errors.
Assist merchants with transaction disputes, chargebacks, reversals, and reconciliation queries.
Explain merchant service fees, settlement timelines, and banking procedures clearly and professionally.
Log and track service requests, incidents, and complaints on internal CRM systems.
Escalate complex technical or financial issues to second-line support or relevant departments.
Guide merchants through onboarding processes, terminal activation, and profile updates.
Ensure compliance with banking regulations, POPIA requirements, and fraud prevention protocols.
Identify potential fraud or suspicious transaction patterns and report accordingly.
Educate merchants on product features, value-added services, and digital payment solutions.
Maintain high service standards in line with Service Level Agreements (SLAs).
Meet daily performance targets such as call resolution time, customer satisfaction scores, and quality assurance standards.
Retain merchant relationships by providing professional, solution-driven service.

Document Controller

SB · Feb 2015 – 2017

Manage the receipt, registration, distribution, and tracking of internal and external documents.
Maintain accurate document control registers and filing systems (electronic and hard copy).
Ensure version control by updating, archiving, and retrieving documents in line with bank policies.
Safeguard confidential and sensitive information in compliance with POPIA and internal governance standards.
Coordinate document approvals, ensuring proper authorization before release or circulation.
Monitor document turnaround times and follow up on outstanding submissions.
Prepare audit-ready documentation and support internal and external audit processes.
Ensure compliance with regulatory requirements, risk frameworks, and quality management systems.
Organize secure storage and disposal of outdated or obsolete documents.
Assist departments with document formatting, standardization, and template management.
Maintain access control permissions on document management systems.
Generate reports on document status, compliance gaps, and workflow performance.
Support project teams by controlling technical documents, contracts, and operational records.
Liaise with stakeholders to ensure documentation accuracy and completeness.

Consultant

SB · Sep 2014 – Feb 2015

Assist customers and dealerships with vehicle and asset finance applications (new and used vehicles).
Capture, verify, and process finance applications accurately on internal banking systems.
Conduct affordability assessments and ensure compliance with the National Credit Act (NCA).
Perform FICA verification and ensure all supporting documentation is complete and compliant.
Liaise with motor dealerships, brokers, and internal credit teams to facilitate approvals.
Communicate finance decisions, approval conditions, and payout timelines to clients and stakeholders.
Prepare and explain finance contracts, terms, interest rates, balloon payments, and insurance requirements.
Manage payouts to dealerships once all conditions are met.
Follow up on outstanding documents and conditions prior to activation of accounts.
Maintain accurate records of applications, approvals, declines, and disbursements.
Identify and escalate potential fraud or suspicious transactions.
Provide after-sales support regarding account queries, settlements, and statement requests.
Ensure adherence to internal risk, compliance, and governance frameworks.
Achieve sales and service targets while maintaining high customer satisfaction levels.
Cross-sell value-added products such as insurance, warranty plans, and credit protection.

Sales Consultant

Mot. · Jun 2012 – Aug 2013

Sell vehicle warranties and service plans to new and existing customers.
Generate leads, conduct outbound/inbound sales calls, and achieve monthly targets.
Explain product benefits, coverage terms, and claim procedures to clients.
Capture customer information accurately and ensure FAIS compliance.
Build strong customer relationships to drive retention and repeat business.

Sales Consultant

Ned. · Jun 2010 – May 2012

Conduct inbound and outbound sales calls to promote banking products and services.
Identify customer needs and recommend suitable financial solutions.
Achieve monthly sales targets in a high-performance, target-driven environment.
Capture and update client information accurately on internal systems.
Ensure compliance with FICA, FAIS, and internal risk procedures.
Provide excellent customer service by resolving queries and handling objections professionally.

Estate Agent

RP · Oct 2007 – Sep 2008

Canvass clients for property sales opportunities.
Execute property sales transactions.
Assist with bond applications.
Process transfer applications.