Amira M.
Operations Manager
Notable Highlight
Maintained 100% stock availability for an apparel conglomerate during the 2021 global shipping crisis. Strategically timed production cycles and navigated Amazon's Q4 storage limits to ensure seamless fulfillment.
Experience Summary
Amira is an operationally-driven E-commerce Operations and Supply Chain specialist with a proven track record of managing complex multi-brand portfolios exceeding 10,000 SKUs. She possessed direct experience within the beauty, fashion, and apparel verticals, having managed end-to-end global supply chains for an Italian beauty brand and an American apparel conglomerate. She was well-equipped to serve as the core operational link between merchandising, planning, and external 3PL partners. Her expertise spanned multi-channel fulfillment, inventory health management, and cross-system database alignment across NetSuite and Shopify. She excelled at transforming promotional launch calendars into concrete warehouse kitting requirements and troubleshooting data discrepancies with a hands-on, problem-solving approach. Industries: E-commerce, Beauty, Apparel/Fashion, Medical Devices, Manufacturing, Supply Chain, Warehousing, Logistics.
Key Achievements
Maintained 100% stock availability for an apparel conglomerate during the 2021 global shipping crisis by strategically timing production cycles and optimizing storage allocation to ensure seamless fulfillment. Designed and built the first operational Bill of Materials for an Italian beauty cosmetics brand to establish a functioning replenishment system. Later overhauled inventory workflows for a complex 10,000+ SKU apparel catalog. Identified a critical labeling defect from Chinese manufacturers—glossy paper causing Amazon warehouse scanning errors—and corrected the packaging process before compliance issues arose.
Skills
Work Experience
Operations Manager
DSC · Jan 2023 – Present
- Developed exception handling SOPs, improving cross-functional communication efficiency by 15%.
- Tracked key metrics (on-time delivery, shipment accuracy, customs clearance times) and reported weekly insights to leadership.
- Mentored team on digital tools and data-driven decision making, driving 45% improvement in operational efficiency within 6 months.
Logistics Coordinator
MM · Jun 2024 – Jun 2025
- DTC Merchandising (Tesla, Meta, Reddit) · Freelancer
- Managed end-to-end logistics for bulk B2B orders (1,000+ units per order) and customized DTC shipments—coordinating multimodal freight (air, ocean, inland trucking) with forwarders.
- Managed export compliance for 11+ non-EU countries (US, Argentina, Brazil, Serbia, India, Japan, Singapore)—preparing customs declarations, export licenses, and product classification.
- Achieved 700+ daily orders during Q4 2024 while maintaining fulfillment accuracy and zero increase in support ticket volume.
Director of Logistics
AP · Sep 2020 – Jul 2023
- US Apparel e-commerce company (10,000+ SKU catalog)
- Collaborated directly with freight forwarders and customs brokers to manage booking windows, container load planning, documentation, and delivery coordination.
- Managed Amazon Global Logistics (AGL) bookings and container utilization planning—optimized cost per unit through modal shift analysis (air → ocean).
- Owned landed cost data entry and freight invoice reconciliation—identified discrepancies and recovered costs through systematic audits.
- Established inventory reconciliation with 3PLs, achieving 97% accuracy across 10,000+ SKUs.
- Acted as liaison between China-based suppliers, forwarders, customs brokers, and Amazon fulfillment teams—providing real-time updates and ensuring alignment on delivery windows.
- Maintained 0% stockouts during COVID and Q4 peak seasons through proactive risk flagging and First Response Supply Chain Protocol.
- Reduced operational downtime by 90% over 3 years through early warning systems with freight forwarders and 3PLs.
Remote E Commerce Operations Manager
KO · Nov 2018 – Aug 2020
- Italian Cosmetics E-commerce company operating in USA, Canada, UK, Spain & France
- Recovered average €5,000 monthly from Amazon through systematic shipment reconciliation and claims processing on Seller Central.
- Managed raw materials procurement and production coordination with contract manufacturers (including China-based sourcing).
- Spearheaded B2B market expansion into Canada & Australia (Amazon FBA) within 2 months—managed wholesale POs, achieving 96%+ on-time delivery.
- Built real-time inventory dashboards in Google Sheets for weekly reporting—reduced stock discrepancies by 25% and improved fulfillment accuracy by 15%.
- Managed bulk shipments via FTL, LTL & courier services, optimizing cost and delivery performance for wholesale/B2B orders.
Logistics Lead
Car. · Jan 2016 – Jun 2018
- Deployed inbound logistics plan for M plant expansion—coordinated 260+ vendors and freight forwarders with 95% project timeline adherence.
Regional Inventory Control Supervisor
MU · Jul 2008 – Dec 2015
- Achieved 95% on-time delivery and 15% cost savings through meticulous data audits; coached ERP procedures improving order accuracy by 30%.