Kaitlin B.
Claims Administrator
Notable Highlight
Progressed rapidly from Client Care Advisor to Claims Administrator at OUT. and Miw., handling insurance operations, claims processing, and client relationship management.
Experience Summary
Administrative and operations professional with 5+ years of experience in the insurance and entertainment sectors. Skilled in claims administration, client services, diary management, and lead generation. Managed multiple stakeholders, ensured compliance, and delivered detail-oriented support in fast-paced environments.
Key Achievements
- Progressed from Client Care Advisor to Lead Generator within a leading South African insurance company, demonstrating strong performance and career growth. - Built experience across multiple customer-facing and administrative functions within the insurance industry. Managed claims administration processes while maintaining compliance, service standards, and turnaround times in a high-volume environment. - Developed strong stakeholder management skills through collaboration with clients, service providers, brokers, management teams, and external partners. - Supported executive operations within the entertainment industry through diary management, meeting coordination, correspondence management, and event administration. Managed high volumes of client information, documentation, and claims data with strong attention to detail and accuracy. - Built expertise in CRM systems and customer support platforms, including Zendesk, HubSpot, Salesforce, Slack, and Google Workspace.
Skills
Work Experience
Claims Administrator
Miw. · December 2024 – Present
- Administer and process insurance claims.
- Type, capture, and update claim information accurately.
- Validate claim incidents and assess supporting documents.
- Liaise with clients and service providers to resolve claims.
- Ensure compliance, service standards, and turnaround times.
Personal Assistant/Office Administrator
BE · February 2022 – December 2022
- Manage diary and booking of performance management.
- Take minutes for meetings and email correspondence.
- Consult with the management team to develop long-term commercial plans.
- Assist with managing events.
- Liaise with various promoters and artists managers.
Lead Generator
OUT. · 2021 – January 2022
- Check availability of brokers.
- Allocate leads to specific brokers based on vicinity.
- Insert all relevant client appointments in the broker's diary.
- Forward client information to various brokers via email.
Client Care Advisor
OUT. · 2019 – January 2021
- Assist clients with updating personal details.
- Add and remove assets cover.
- Quote cover on new vehicle purchases.
- Implement new cover.