Ritha N.

Experience Summary

is a sales and customer success professional with over 7 years of experience across retail, e-commerce, subscription services, customer support, and B2B sales environments. She has built a strong background in customer relationship management, lead generation, outbound prospecting, sales pipeline management, customer onboarding, and account support. Throughout her career, she has consistently focused on identifying customer needs, delivering tailored solutions, and building long-term relationships that drive customer satisfaction, retention, and revenue growth. Currently working as a Sales Consultant at Ren., Ritha manages inbound and outbound sales inquiries across multiple digital channels, guiding customers through the sales process from initial engagement to onboarding and fulfillment. She is experienced in lead generation, B2B outreach, customer education, subscription-based sales, objection handling, and after-sales support. She utilizes Salesforce, HubSpot, Shopify, Zendesk, and Slack to manage customer interactions, track sales opportunities, monitor order progress, and maintain strong client relationships while collaborating with cross-functional teams to improve customer experience and operational efficiency. Prior to Ren., Ritha held sales and team leadership roles within retail environments where she consistently exceeded sales targets, managed stock control and operational administration, prepared commission and payroll-related documentation, coordinated schedules and timesheets, and supported team performance. Her combination of sales expertise, customer service excellence, CRM proficiency, and relationship-building skills makes her well-suited for Sales Development Representative, Account Management, Customer Success, Business Development, and E-commerce Sales roles. She is fluent in English and can also assist customers in French and Swahili, allowing her to effectively engage with diverse international customer bases. Languages - English - French - Swahili

Key Achievements

- Built over 7 years of experience across sales, customer service, e-commerce, and customer success environments. - Consistently exceeded sales targets and ranked among top-performing sales associates in retail environments. - Successfully managed inbound and outbound sales activities, customer onboarding, and subscription-based product sales at Ren. - Conducted B2B outreach and lead generation initiatives that contributed to new business opportunities and revenue growth. - Managed customer relationships throughout the entire customer lifecycle, from initial inquiry through onboarding, fulfillment, and after-sales support. - Utilized Salesforce, HubSpot, Shopify, and Zendesk to manage customer pipelines, sales activities, and account communications. - Supported operational processes including commission reporting, payroll administration support, stock management, and timesheet coordination. - Developed strong expertise in objection handling, negotiation, and customer retention across both retail and e-commerce environments. - Collaborated with cross-functional teams to improve customer experience, streamline operations, and resolve customer issues efficiently. - Leveraged multilingual communication skills in English, French, and Swahili to support diverse customer groups and enhance customer satisfaction.

Skills

Customer Relationship Management, Account Support, Customer Retention, Customer Onboarding, Client Communication, Customer Education, Customer Satisfaction Management, After-Sales Support, Relationship Building, Stakeholder Management, E-Commerce & Operations, E-Commerce Sales, Subscription-Based Sales, Order Management, Order Fulfillment, Customer Verification, Product Knowledge Management, Process Improvement, Cross-Functional Collaboration, Customer Service, Customer Support, Complaint Resolution, Query Management, Conflict Resolution, Service Excellence, Customer Experience Management, Administration & Reporting, Sales Reporting, Commission Tracking, Timesheet Coordination, Payroll Administration Support, Stock Management, Inventory Control, Documentation Management, Data Entry & Record Keeping, CRM & Technology, Salesforce CRM, HubSpot CRM, Shopify, Zendesk, Slack, Microsoft Excel, Microsoft Word, Microsoft Office Suite, Professional Skills, Communication Skills, Relationship Building, Time Management, Organizational Skills, Attention to Detail, Analytical Thinking, Critical Thinking, Problem Solving, Adaptability, Team Collaboration, Customer Lifecycle Management, Account Management, Customer Engagement, Escalation Management, CRM Data Management, Operational Support, Performance Reporting, Client Relationship Management, Service Delivery Support, Workflow Coordination, Administrative Support, Customer Success Support, Retention Strategy Execution, Stakeholder Communication.

Work Experience