Bernadette S.

✨ Newly Added

Project Manager

Philippines6+ years experience$3,200/mo

Notable Highlight

Managed multiple eCommerce brands, coordinating product launches, marketing initiatives, supplier communication, and operational workflows. Led cross-functional projects involving marketing, web development, inventory, creative, and client teams while maintaining project timelines and deliverables.

Experience Summary

Project and Account Management professional with 5–6 years of experience leading cross-functional initiatives across eCommerce, digital operations, project management, and client account management. Managed product launches, client relationships, project timelines, campaign execution, supplier coordination, and operational improvements. Supported Amazon, Shopify, WooCommerce, and WordPress environments while collaborating with marketing, development, creative, inventory, and client-facing teams to deliver projects and optimize business performance.

Key Achievements

* Managed multiple eCommerce brands, coordinating product launches, marketing initiatives, supplier communication, and operational workflows. * Led cross-functional projects involving marketing, web development, inventory, creative, and client teams while maintaining project timelines and deliverables. * Supported Amazon marketplace operations through listing optimization, product research, reporting, and marketplace management. * Improved operational efficiency by implementing structured project tracking, reporting processes, and workflow optimization across multiple client accounts. * Gained experience in project management, account management, customer success, recruiting, and eCommerce operations in fast-paced environments.

Skills

* Account Management * Project Management * E-commerce Operations * Product Launches * Client Relationship Management * Cross-functional Coordination * Campaign Management * Timeline & Task Management * Process Improvement * Product Listings & Catalog Management * Market Research * Supplier Coordination * Amazon Marketplace * Shopify * WooCommerce * WordPress * Seller Central * Helium10 * Seller Legend * ClickUp * Jira * Asana * Trello * Notion * Teamwork * Taskworld * Mailchimp * CRM Systems * Google Workspace * Slack * Microsoft Excel * Microsoft Word * Microsoft PowerPoint

Work Experience

Project Manager

AB · May 2025 – Mar 2026

Oversee and drive the progress of product development, formula transitions, and packaging updates, ensuring timely execution.
Create and maintain detailed project timelines, tracking key milestones, deliverables, and dependencies.
Manage multiple product and brand initiatives simultaneously, prioritizing tasks based on business needs and deadlines.
Track tasks and projects through Taskworld and other trackers.

Marketing Project Manager / E-Commerce Specialist / NPD Lead

GN · Aug 2024 – Apr 2025

Build and maintain Click Up boards to effectively track marketing processes and project progress.
Monitor and track all tasks and deadlines using Click Up, ensuring campaign activities remain on schedule.
Identify and address blockers or delays promptly to keep campaigns moving smoothly.
Support and manage cross-functional tasks, activities, and campaigns between Marketing and other relevant teams.
Conduct market research on potential new products for different brands and recommend the most profitable options for launching.
Optimize listings by reviewing existing titles, bullet points, and A+ content, then making necessary updates.
Collaborate with different departments to ensure all product launch requirements are completed on or before set deadlines.
Coordinate with suppliers for sample and CRD lead times.
Create monthly post-launch reports.
Optimize current processes and data sheets for streamlined workflow and collaboration between departments.
Coordinate with Website development to ensure the new e-commerce site launch was within schedule, including website testing for all links, CTAs, PDPs, content, and images.

E-Commerce Specialist / NPD Lead

PV · Dec 2023 – Aug 2024

Create monthly post-launch reports.
Optimize current processes and data sheets for streamlined workflow and collaboration between departments.
Conduct market research on potential new products for different brands and recommend the most profitable options for launching.
Collaborate with different departments to ensure all product launch requirements are completed on or before set deadlines.
Coordinate with suppliers for sample and CRD lead times.

Assistant Brand Manager

BRA. · Jun 2022 – Oct 2023

Create and optimize product listings, ensuring accuracy, consistency, and keyword optimization to enhance discoverability and conversion rates.
Execute Shopify backend work, including fulfilling orders, PDP edits, and content and graphics creation.
Monitor competitor activity, pricing, and trends to identify opportunities and make informed business decisions.
Monitor customer feedback, reviews, and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
Collaborate with the creative team to implement and plan brand content, including listing images, EBC, and videos.
Work closely with the New Product Development and Launch team to ensure projects are completed within schedule.
Analyze weekly reports to ensure KPIs remain within the desired range.
Collaborate with the inventory team to ensure adequate stock levels and ample buffer inventory, monitoring delivery schedules especially during Amazon deal events.
Plan and strategize promotion schedules for all listings, ensuring deal badges and coupons are visible during scheduled timeframes.
Conceptualize and create content for Brand Posts to increase brand visibility.
Utilize flat files to edit or create brand listings.
Edit and develop A+ text content for multiple listings.
Monitor and resolve Account Health, NCX, or Performance notification issues by creating cases and contacting seller support.
Perform basic P&L analysis to identify variable costs that may be adjusted.

Account Manager

AAS · Aug 2019 – May 2022

Monitor Amazon listings for issues and ensure minimal to no downtime.
Resolve listing issues such as suspended listings, separated child ASINs, and infringement cases.
Respond to negative product and seller reviews, taking corrective action to repair negative customer experiences.
Stay updated on brand changes to maintain high familiarity with multiple brands.
Correspond directly with clients via email, social media platforms, and phone calls.
Provide customer and back-end support across multiple e-commerce platforms: Amazon, Shopify, and WooCommerce.

Project Manager / Content Marketing

AT · Feb 2016 – Feb 2021

Review progress of tasks assigned to staff to ensure work is being undertaken in a timely manner.
Manage a team of 6 comprised of Web developers, graphic designers, and admin staff.
Ensure staff time is appropriately tracked against assigned tasks.
Manage workflow and task prioritization of staff.
Help develop internal standards, processes, and procedures to increase efficiency and quality.
Review incoming client requests and delegate as required.
Research content and consumer trends to ensure content is relevant and appealing.
Suggest project features, improvements, and optimization opportunities.
Proofread and edit content to ensure linking strategies are in place before publishing.
Assist in developing user and training manuals.
Edit videos and transcribe podcasts.
Edit WordPress sites by adding and editing CTAs.

Senior Analyst

AP · Jul 2012 – Aug 2015

Serve as part of an Implementation Team to onboard new clients and assist in Tax and Banking Set-up for Payroll.
Coordinate with clients and internal team members to accomplish state and federal tax requirements.
Generate daily and weekly reports for the local team.
Review team-rejected submissions and validate them.
Handle escalated issues as needed.
Review and screen legal documents.

Customer Care Professional

JMC · Feb 2009 – Jul 2011

Provide vital financial information to customers regarding their mortgages.
Answer customer inquiries and assist them in resolving issues.
Assist and follow up on customer billing and other account concerns.

HR Specialist - Recruitment

LOG. · Feb 2006 – Jun 2008

Conduct interviews and sourcing for CSA and Support positions.
Organize events such as Job Fairs and other recruitment activities.
Actively participate in strategizing and implementing sourcing activities.
Serve as the main point-of-contact for all departments regarding recruitment needs.
Conduct New Employee Orientations for both CSA and Support positions.
Revise and update orientation slides.
Supervise tasks assigned to Recruitment HR Associates.
Supervise and coordinate with contacts and suppliers for HR marketing needs.
Lead the Recruitment Team.
Report directly to the HR Director.

Customer Service Representative

PS · Oct 2002 – Nov 2003

Provide excellent customer service by assisting customers with their issues.
Troubleshoot minor technical difficulties of customers with their accounts or Internet connectivity.

Account Manager / Sales Manager

CI · Jun 2001 – Jul 2002

Maintain open communication with clients and Account Managers.
Study options and recommend the best solution to clients' requirements.
Continuously update the existing client database and increase new contacts.
Assist Account Managers in closing deals and provide them with new leads.