Marrisan B.

Experience Summary

Maris M. is an Account Management, Customer Success, Sales, and E-Commerce Operations professional with extensive experience managing client relationships, driving revenue growth, and supporting DTC brands through customer lifecycle management and digital marketing initiatives. His background spans SaaS, market research technology, e-commerce operations, email marketing, SMS marketing, and customer success. Most recently, Maris served as an Account Manager at Res., a leading research participant recruitment platform, where he managed client relationships, renewals, pricing discussions, quarterly business reviews, feasibility assessments, and screener logic development. He generated and closed approximately in revenue within a 12-month period while maintaining strong client satisfaction and retention. Prior to Res., Maris worked extensively with DTC and e-commerce brands in SMS marketing, customer engagement, and digital commerce operations. He spent two years managing operations for Gourmet Brittle, a Shopify-based e-commerce business, overseeing platform management, email marketing campaigns through Klaviyo, SMS marketing through Emo., campaign planning, customer engagement initiatives, and day-to-day e-commerce operations. Industry Experience - SaaS - Market Research Technology - E-Commerce - Direct-to-Consumer (DTC) - Consumer Products - Digital Marketing - Customer Success - Marketing Technology

Key Achievements

- Generated and closed approximately in revenue within 12 months as an Account Manager at Res. - Managed client renewals, pricing negotiations, quarterly business reviews, and account growth initiatives. - Built customer success expertise through ongoing management of high-value client relationships. - Managed Shopify-based e-commerce operations for a Florida-based DTC brand over two years. - Developed and executed email marketing campaigns using Klaviyo to support customer engagement and retention. - Managed SMS marketing programs through Emo. to improve customer communication and conversion opportunities. - Balanced account management responsibilities with hands-on marketing and operational execution. - Developed expertise across SaaS and e-commerce environments, with strong understanding of customer acquisition, retention, and lifecycle management.

Skills

Account Management & Customer Success, Account Management, Customer Success, Client Relationship Management, Quarterly Business Reviews (QBRs), Contract Renewals, Customer Retention, Stakeholder Management, Account Growth, Customer Lifecycle Management, Client Onboarding, Revenue Expansion, Sales & Revenue Growth, Revenue Generation, Consultative Selling, Opportunity Management, Pricing Strategy, Upselling & Cross-Selling, Pipeline Management, Business Development, Client Acquisition, Commercial Negotiation, E-Commerce & Digital Marketing, Shopify Administration, E-Commerce Operations, Email Marketing, Klaviyo Campaign Management, SMS Marketing, Emotive Platform, Campaign Planning, Customer Engagement, Lifecycle Marketing, DTC Marketing, Operations & Analytics, Project Coordination, Workflow Management, Performance Reporting, Data Analysis, Process Optimization, Customer Insights, Platform Operations, Platforms & Tools, Shopify, Klaviyo, Emotive, Respondent, CRM Platforms, E-Commerce Management Systems, Marketing Automation Tools, Strategic Account Management, Customer Success Strategy, Revenue Retention, Customer Satisfaction Management, Renewal Management, Stakeholder Communication, Relationship Building, Customer Education, Retention Marketing, Customer Journey Management, Campaign Performance Analysis, CRM Management, Account Expansion, Business Reviews & Reporting, Cross-Functional Collaboration, Operational Support, Problem Solving, Data-Driven Decision Making, Client Engagement, Time Management, Organizational Skills.

Work Experience