Notable Highlight
Managed and scaled online communities with over 17,000 active members and 5,000 paying subscribers. Increased email campaign open rates by 20% through targeted email marketing initiatives. Built GoHighLevel automations that improved lead nurturing and customer engagement workflows.
Experience Summary
was a results-driven Community Manager and Social Media Specialist with 4+ years of experience supporting SaaS brands, Web3 communities, travel businesses, and online course creators. He managed communities of up to 17,000+ members across Discord, Facebook, Instagram, and Telegram, building onboarding systems, handling payment disputes, and running customer support operations. He was proficient in email marketing, Meta Ads, GoHighLevel automations, and AI/automation tools such as Zapier, Make, and HeyGen. He consistently supported clients across US, UK, and Australian time zones, demonstrating reliability and flexibility across diverse industries and community niches.
Key Achievements
Managed and scaled online communities with over 17,000 active members and 5,000 paying subscribers. Increased email campaign open rates by 20% through targeted email marketing initiatives. Built GoHighLevel automations that improved lead nurturing and customer engagement workflows. Moderated and managed multiple Discord, Telegram, Facebook, and Reddit communities across SaaS, Web3, travel, and creator industries. Provided operational support for live Zoom and Vimeo events, improving attendee experience and reducing disruptions. Handled customer support, payment disputes, onboarding, and retention efforts that drove strong community engagement and repeat participation. Executed social media campaigns, Facebook Ads, and organic growth initiatives that increased brand visibility and audience engagement.
Skills
Work Experience
Social Media Manager and Email Marketer
RE · Jan 2025 – Present
- Managed email marketing campaigns and increased the open rate by 20%.
- Handled social media scheduling to support indie film promotions and audience growth.
- Built GoHighLevel automations for lead nurturing and viewer engagement workflows.
- Coordinated publishing schedules across multiple social media platforms, ensuring consistent brand visibility.
Community and Social Media Manager
TTC · 2022 – 2025
- Managed Discord community of 5,000 paying members with operations, including onboarding, moderation, payment handling, and customer support.
- Provided backend technical support for Zoom and Vimeo live sessions, reducing event disruptions and improving attendee experience.
- Coordinated customer concerns and payment issues, helping maintain strong retention and repeat participation.
Social Media Manager
KOBB · 2021 – 2022
- Managed Facebook and Instagram content calendars, posting consistent promotional content and customer updates.
- Coordinated appointment bookings and customer inquiries, helping improve booking rates and repeat visits.
- Increased local brand visibility through regular engagement, promotions, and content scheduling.
Social Media Manager and Travel Agent
CT · 2021 – 2022
- Managed Facebook Ads campaigns and daily customer inquiries for travel packages and bookings.
- Coordinated end-to-end lead generation and reservation workflows, from first inquiry to confirmed booking.
- Maintained active Facebook community engagement, helping increase repeat bookings and referral traffic.
Community and Social Media Manager
DD · 2020 – 2021
- Managed Facebook and Instagram communities with 17,000+ active course participants, increasing engagement and retention through daily moderation, support, and direct message management.
- Resolved payment disputes through Instamojo while maintaining positive client relationships and reducing refund escalations.
- Coordinated ad lead follow-ups across multiple campaigns, improving response times and helping convert inquiries into paying customers.