Ryan W.

✨ Newly Added

Head of Operations / AI Operations Architect

Brunei11+ years experience$12,000/mo

Notable Highlight

Built distributed operating systems across 8+ companies using n8n, Zapier, and Claude, reducing repetitive work by 20–40% while systematizing remote, marketplace, and agency operations across APAC.

Experience Summary

Ryan is an operations-focused systems builder with 11+ years of experience supporting founders, scaling operational infrastructure, designing workflows, and implementing AI-enabled automation across agencies, service businesses, marketplaces, and multi-entity organizations. His background combines business operations, process architecture, project execution, and workflow automation, making him closely aligned with Soulstice's vision of building an AI-enabled operating system. Throughout his career, Ryan has consistently served as the bridge between founder vision and operational execution. He has built SOP frameworks, accountability systems, reporting structures, dashboards, operating cadences, and cross-functional workflows designed to reduce organizational complexity and improve scalability. Most recently, as Head of Operations and AI Operations Architect at DS, he built the operational infrastructure for a distributed organization, implementing AI-assisted workflows, automation systems, reporting mechanisms, and decision-making frameworks across multiple business functions. His experience also includes leading agency operations, designing operating models for retail and service businesses, managing remote teams, and supporting executive leadership with planning, accountability, and organizational structure. Ryan is seeking to transition from project-based consulting and freelance engagements into a long-term strategic role where he can focus his efforts on scaling a single organization and partner closely with leadership to drive operational excellence.

Key Achievements

- Built Founder-Centric Operating Systems Designed and implemented company-wide operating frameworks including SOPs, dashboards, accountability structures, reporting cadences, ownership frameworks, and cross-functional execution systems that improved organizational alignment and reduced founder dependency. - AI & Workflow Automation Implementation Built AI-assisted workflows using Claude, OpenAI, n8n, Make, Zapier, LLM APIs, and webhooks to automate repetitive operational processes and improve efficiency. Reported reductions of approximately 20-40% in repetitive internal work through automation initiatives. - Operational Transformation for Service Business Designed a complete online-to-offline operating system for a cleaning and repair business, providing end-to-end visibility from customer intake through fulfillment, QA, and customer communication. The system enabled management to identify inefficiencies and optimize staffing requirements from approximately 20 employees to 8 employees while improving accountability and operational visibility. - Agency Operations Optimization At IM, transformed fragmented remote operations into structured workflows through ClickUp implementation, SOP development, KPI scorecards, onboarding systems, communication frameworks, and accountability processes spanning multiple international time zones. - Built and Scaled Operational Infrastructure Created operational frameworks covering project management, team coordination, reporting, inventory management, training systems, franchise documentation, workflow compliance, and performance tracking across multiple business environments.

Skills

n8nZapierMakeOpenAI/CodexClaudeLLM API integrationsWebhooksClickUpNotionGoogle WorkspaceLoomLooker StudioMCPSOP designProcess improvementWorkflow mappingWorkflow automationRemote team operationsAsync communicationTraining systemsVendor managementP&L reportingCost modellingKPI scorecardsOperational dashboardsExecutive reportingStakeholder deliveryTechnical handoffCRM workflowsPOS/O2O workflowsForms & APIsNo-code/low-code toolsMarketplace operationsInventory managementChannel program managementHR processesOrg designOnboarding systemsGoogle Search Ads 360

Work Experience

Head of Operations / AI Operations Architect

DS(H · 2021 – Present

Built the operating system for a distributed company: tools, SOPs, dashboards, team rituals, decision rhythms, reporting, and cross-functional accountability.
Mapped workflows across operations, finance, marketing, tech, and client delivery; translated bottlenecks into SOP changes, automation ideas, dashboards, and ownership rules.
Built workflow automations using Claude, OpenAI/Codex, n8n, Zapier, Make, LLM APIs, webhooks, and internal decision workflows; reduced repetitive internal work by 20–40%.
Owned multi-product P&L and operating reports; tracked margin, cost structure, vendor/tool spend, renewal decisions, and improvement opportunities.
Acted as the business-to-technical translation layer: requirements, prototype logic, QA feedback, rollout notes, and adoption follow-through.

Operations Architect

SL(H · 2021 – Present

Designed the complete O2O operating workflow from QR intake to cleaning, QC, customer pickup, issue resolution, and outlet reporting.
Built outlet dashboards, daily tracking, inventory documentation, SOPs, and workflow compliance systems to improve consistency and accountability.
Created staff playbooks, training assets, franchise rollout documentation, and manager-ready workflows that reduced dependence on constant founder oversight.
Connected customer service, finance, inventory, fulfillment, staffing, and QC flows into a repeatable operating model.

General Manager - Operations

IM · 2023 – 2025

Systematized remote agency operations in 18 months by converting fragmented work into ClickUp workflows, SOPs, async communication rules, and KPI scorecards.
Partnered with the CEO on HR processes, financial planning, salary structures, org design, retention systems, and team accountability.
Built onboarding, career growth systems, client communication standards, and delivery workflows that teams could run without constant management intervention.
Improved delivery predictability through handoff rules, escalation paths, accountability cadence, and structured reporting across four time zones.

Operations & Automation Consultant

IC · 2022 – Present

Ran workflow audits, bottleneck mapping, SOP redesign, automation recommendations, and business cases for process improvement.
Delivered automation builds using n8n, Make, Zapier, LLM APIs, forms, webhooks, and workspace integrations.
Produced operational roadmaps, executive summaries, Loom tutorials, rollout notes, QA checks, and adoption materials.

Partner Account Manager / Channel Program Lead

UNN( · 2022 – 2023

Designed and built the Partner Management Programme from scratch, including operating model, onboarding framework, documentation, budget planning, and tooling.
Bridged Sales, Operations, and partner stakeholders to maintain pipeline velocity, delivery quality, and clear escalation paths.
Converted a loosely defined indirect sales concept into a structured commercial channel with repeatable governance.

Country Operations Manager

FB · 2015 – 2016

Built Brunei's food delivery marketplace operations from zero: merchant onboarding, rider workflows, support escalation, and logistics standards.
Coordinated with APAC HQ in Berlin/Singapore on rollout, compliance, reporting, and operating standards across time zones.
Stabilized the national merchant ecosystem and delivery operations during launch-stage growth.

Earlier Career

BDDDEAMM · 2016 – 2021

Established business process flows, departmental KPIs, and cross-functional finance collaboration as General Manager at BD.
Managed cross-country APAC digital portfolios and contributed to 18% revenue growth in one quarter as Senior Account Manager at Eli.
Led client strategy, digital marketing delivery, stakeholder management, and multi-project coordination in Head of Strategy / Project & Marketing roles.