Goitseone K.
Sales Consultant / Customer Engagement Agent
Notable Highlight
Successfully managed 80+ outbound sales calls daily while maintaining strong customer engagement and conversion performance.
Experience Summary
is a results-driven sales, lead generation, and customer engagement professional with over four years of experience across e-commerce, financial services, and distribution sectors. He specialized in high-volume outbound cold calling, consistently managing 80–150+ calls per day, and maintained a strong track record of converting leads, exceeding sales targets, and retaining customers. He worked for notable employers including Ren., Cli., and ITFS, and was proficient in CRM and support tools such as Zendesk, Shopify, XDial, and Easy Dialler. He adapted quickly to new systems and thrived in fast-paced sales environments handling both inbound and outbound interactions.
Key Achievements
- Managed 80+ outbound sales calls daily while maintaining strong customer engagement and conversion performance at Ren. (subscription-based e-commerce). - Generated revenue through upselling and cross-selling initiatives, increasing customer value and retention. - Handled customer support and sales inquiries across Zendesk and Shopify, ensuring timely issue resolution and positive customer experiences. - Conducted 150+ outbound cold calls per day at Cli., consistently meeting and exceeding sales targets for legal plans, funeral cover, and rewards products. - Built and maintained strong customer relationships that contributed to increased retention rates and repeat business. - Generated high-quality sales opportunities at ITFS through 150+ daily outbound calls, consistently surpassing lead generation targets. - Qualified prospects and scheduled appointments for sales consultants, directly contributing to improved sales pipeline performance and conversion rates. - Adapted across multiple industries, including financial services, insurance, e-commerce, and subscription-based products. - Managed the complete customer journey from prospecting and lead qualification through sales conversion, account management, and customer retention.
Skills
Outbound Cold Calling, Lead Generation, Inbound & Outbound Sales, Customer Engagement, Upselling & Cross-selling, Customer Account Management, Order Processing & Invoicing, Customer Retention, Prospect Qualification, Appointment Scheduling, Compliance & Quality Assurance, Stock Management & Order Tracking, Microsoft Workspace, Zendesk, Shopify, Slack, XDial, Tammy, MooseDesk, Easy Dialler
Work Experience
Sales Consultant / Customer Engagement Agent
Ren. · Sandton, Gauteng · Apr 2025 – Present
- Handle high-volume outbound sales calls (80+ calls per day).
- Follow up on leads and previous customer inquiries.
- Resolve customer concerns while maintaining a sales-focused approach.
- Upsell and cross-sell additional products to maximize revenue.
- Promote and sell products/services to new and existing customers.
- Adhere to company scripts, compliance standards, and quality assurance guidelines.
- Manage customer support tickets via Zendesk and Shopify, resolving sales-related queries efficiently and professionally.
- Retain existing customers while introducing and promoting new products to drive customer loyalty and revenue growth.
Sales Consultant
DOC · Alberton, Gauteng · Jul 2024 – Mar 2025
- Manage customer accounts including order processing and invoicing.
- Handle inbound and outbound customer queries efficiently.
- Conduct cold calls and in-person visits to generate new business.
- Build and maintain strong client relationships.
- Coordinate with warehouse and logistics teams for order fulfillment.
- Ensure accurate stock management and order tracking.
- Resolve customer issues promptly to maintain satisfaction and retention.
- Provide effective and timely solutions to customer issues, ensuring a positive customer experience and satisfaction.
Sales Consultant
Cli. · Sandton, Gauteng · Oct 2022 – Jan 2024
- Conduct high-volume outbound cold calls to prospective customers (150+ calls daily).
- Promote and sell legal plans, funeral cover, and rewards products.
- Build strong customer relationships to drive retention and repeat business.
- Consistently meet and exceed sales targets.
- Ensure compliance with industry regulations and company policies.
- Maintain accurate records of customer interactions.
- Stay updated on product knowledge and sales techniques.
Lead Generator
ITFS · Randburg, Gauteng · Mar 2021 – Sep 2022
- Generate high-quality leads through outbound calling (150+ calls per day).
- Qualify prospects and schedule appointments for sales consultants.
- Consistently exceed monthly lead generation targets.
- Stay updated on product knowledge.
- Collaborate with sales teams to improve conversion rates.