Goitseone K.
Sales Consultant / Customer Engagement Agent
Compare at US rates $6,000/mo?
Notable Highlight
Successfully managed 80+ outbound sales calls daily while maintaining strong customer engagement and conversion performance.
Experience Summary
Goitseone is a results-driven sales, lead generation, and customer engagement professional with over four years of experience across e-commerce, financial services, and distribution sectors. He specialized in high-volume outbound cold calling, consistently managing 80-150+ calls per day, and maintained a strong track record of converting leads, exceeding sales targets, and retaining customers. He worked for notable employers including a previous company, a previous company, and ITFS, and was proficient in CRM and support tools such as Zendesk, Shopify, XDial, and Easy Dialler. He adapted quickly to new systems and thrived in fast-paced sales environments handling both inbound and outbound interactions.
Key Achievements
- Managed 80+ outbound sales calls daily while maintaining strong customer engagement and conversion performance at a previous company (subscription-based e-commerce).
- Generated revenue through upselling and cross-selling initiatives, increasing customer value and retention.
- Handled customer support and sales inquiries across Zendesk and Shopify, ensuring timely issue resolution and positive customer experiences.
- Conducted 150+ outbound cold calls per day at a previous company, consistently meeting and exceeding sales targets for legal plans, funeral cover, and rewards products.
- Built and maintained strong customer relationships that contributed to increased retention rates and repeat business.
- Generated high-quality sales opportunities at ITFS through 150+ daily outbound calls, consistently surpassing lead generation targets.
- Qualified prospects and scheduled appointments for sales consultants, directly contributing to improved sales pipeline performance and conversion rates.
- Adapted across multiple industries, including financial services, insurance, e-commerce, and subscription-based products.
- Managed the complete customer journey from prospecting and lead qualification through sales conversion, account management, and customer retention.
Skills
Brings hands-on experience across Outbound Cold Calling, Lead Generation, Inbound and Outbound Sales, Customer Engagement, Upselling and Cross-selling and Customer Account Management. Also works across:
- Order Processing and Invoicing
- Customer Retention
- Prospect Qualification
- Appointment Scheduling
- Compliance and Quality Assurance
- Stock Management and Order Tracking
- Microsoft Workspace
- Zendesk
- Shopify
- Slack
- XDial
- Tammy
- MooseDesk
- Easy Dialler
Work Experience
Sales Consultant / Customer Engagement Agent
a previous company · Sandton, Gauteng · Apr 2025 - Present
- Handle high-volume outbound sales calls (80+ calls per day).
- Follow up on leads and previous customer inquiries.
- Resolve customer concerns while maintaining a sales-focused approach.
- Upsell and cross-sell additional products to maximize revenue.
- Promote and sell products/services to new and existing customers.
- Adhere to company scripts, compliance standards, and quality assurance guidelines.
- Manage customer support tickets via Zendesk and Shopify, resolving sales-related queries efficiently and professionally.
- Retain existing customers while introducing and promoting new products to drive customer loyalty and revenue growth.
Sales Consultant
DOC · Alberton, Gauteng · Jul 2024 - Mar 2025
- Manage customer accounts including order processing and invoicing.
- Handle inbound and outbound customer queries efficiently.
- Conduct cold calls and in-person visits to generate new business.
- Build and maintain strong client relationships.
- Coordinate with warehouse and logistics teams for order fulfillment.
- Ensure accurate stock management and order tracking.
- Resolve customer issues promptly to maintain satisfaction and retention.
- Provide effective and timely solutions to customer issues, ensuring a positive customer experience and satisfaction.
Sales Consultant
a previous company · Sandton, Gauteng · Oct 2022 - Jan 2024
- Conduct high-volume outbound cold calls to prospective customers (150+ calls daily).
- Promote and sell legal plans, funeral cover, and rewards products.
- Build strong customer relationships to drive retention and repeat business.
- Consistently meet and exceed sales targets.
- Ensure compliance with industry regulations and company policies.
- Maintain accurate records of customer interactions.
- Stay updated on product knowledge and sales techniques.
Lead Generator
ITFS · Randburg, Gauteng · Mar 2021 - Sep 2022
- Generate high-quality leads through outbound calling (150+ calls per day).
- Qualify prospects and schedule appointments for sales consultants.
- Consistently exceed monthly lead generation targets.
- Stay updated on product knowledge.
- Collaborate with sales teams to improve conversion rates.