Maria G.

Experience Summary

María Paula Gutiérrez brings over seven years of experience in product operations, account management, e-commerce support, business analysis, and Agile project delivery across technology, legal, financial, and consulting sectors. She coordinated cross-functional teams, managed client relationships, improved business processes, and delivered digital projects from planning through execution. As an IT Project Manager, she led technology transformation initiatives, including legacy system migration to Microsoft Dynamics 365. She managed teams, coordinated between IT, business, and marketing stakeholders, facilitated workshops, developed process workflows, improved reporting structures, and maintained comprehensive documentation to support operational efficiency. In project management roles, she managed multiple concurrent initiatives involving requirements gathering, planning, execution, stakeholder communication, vendor coordination, and risk management. She successfully delivered large-scale projects, including a 21-city event tour, managing logistics, communications, and multi-stakeholder collaboration under tight deadlines. Her B2B account support and business analysis experience included gathering requirements, creating workflows and user journey maps, developing process documentation, and supporting delivery teams in aligning solutions with client needs. She worked on regulatory and technology projects, creating user stories, SOPs, project charters, and acceptance criteria while supporting testing cycles. María Paula demonstrated proficiency with Agile project management tools and platforms including Jira, Confluence, Miro, Salesforce, Power BI, Shopify, NetSuite, and Microsoft Office. She holds a PMI-ACP certification and brings expertise in stakeholder management, process improvement, documentation, and digital product delivery.

Key Achievements

Key Achievements * Led a team of 12 people in a digital transformation project migrating a legacy accounting system to Microsoft Dynamics 365, improving data centralization and operational efficiency. * Served as the primary bridge between IT, business, and marketing stakeholders, aligning technical solutions with business objectives and client needs. * Improved reporting accuracy and system connectivity by organizing data structures, user access, and reporting workflows in Snowflake. * Designed and facilitated business workshops, process maps, and visual workflows using Miro to support alignment between technical and non-technical teams. * Managed multiple end-to-end projects across legal, technology, and business environments, ensuring delivery within scope, timelines, and stakeholder expectations. * Successfully planned and executed the "Milagros Tour," coordinating 21 events across U.S. cities, including vendor management, logistics, communications, and cross-functional collaboration. * Translated strategic goals into actionable project plans, managing risks, scope changes, escalations, and executive reporting. * Created and maintained project documentation, knowledge bases, SOPs, BRDs, user stories, and functional requirements to improve team efficiency and knowledge sharing. * Supported regulatory technology initiatives at Sco., including ISO 20022 projects, by managing requirements, testing cycles, risk identification, and delivery coordination. * Improved internal processes through workflow redesign, clearer requirements documentation, and stronger collaboration between business and delivery teams.

Skills

Work Experience