Notable Highlight
Built no-code automation workflows using Zapier, Make, n8n, and AI—deployed a bilingual voice agent for lead intake, GDPR deletion automation, and real-time CRM integrations that freed up team time.
Experience Summary
Camila brings 4+ years of operations management experience and more than 8 years of remote-first collaboration, with a strong focus on workflow automation, AI adoption, and operational systems. She has built her career supporting fast-growing international companies across operations, customer success, IT service management, and process optimization before transitioning into AI-enabled operations and internal systems. In her current role as Operations Manager at Bet., she leads operational improvement initiatives by designing and implementing AI-powered workflows and automation across departments. She works extensively with Zapier, Make, n8n, Claude, Claude Cowork, APIs, Replit, Lovable, and no-code/low-code tools, translating business needs into scalable automation solutions while also driving AI adoption throughout the organization. Beyond building workflows, she actively monitors production automations, troubleshoots failures, and continuously optimizes systems to improve operational reliability. Throughout the interview, Camila demonstrated a strong systems-thinking mindset, explaining that she collaborates across departments to identify manual processes, build practical automations, and help teammates adopt AI tools effectively. She also highlighted experience building internal applications, AI voice agents, API integrations, and documentation that enables teams to maintain workflows independently. Her combination of operational ownership, hands-on automation, and AI enablement aligns closely with the profile Goop is seeking.
Key Achievements
- Led operational improvement initiatives by designing and implementing AI-powered workflows that streamlined communication, reporting, lead management, and internal business processes. - Built and maintained no-code and low-code automation solutions using Zapier, Make, n8n, APIs, Claude, and AI platforms, significantly reducing manual work across multiple departments. - Developed internal operational applications using Replit and Lovable, enabling faster experimentation and improving internal productivity. - Built an AI-powered bilingual voice agent using ElevenLabs that qualifies inbound leads, books meetings, and automates lead intake. - Created a GDPR automation agent that identifies deletion requests, validates customer data, manages approval workflows, and orchestrates downstream notifications. - Developed an automated contract generation platform integrating multiple systems through the PandaDoc API. - Built real-time API integrations delivering leads directly into CRM platforms such as HubSpot and Pipedrive, automating contact creation, deal management, and team notifications. - Designed client onboarding automations connecting forms, CRM systems, Slack notifications, and welcome communications. - Supported company-wide AI adoption by acting as one of the organization's primary AI resources, helping colleagues implement AI tools and automation into their daily workflows. - Created process documentation, knowledge bases, SOPs, training materials, and operational policies across multiple organizations, improving consistency and onboarding efficiency.
Skills
AI & Automation: Claude, Claude Cowork, Zapier, Make, n8n, AI Workflow Design, AI Adoption, AI Voice Agents, Workflow Automation, No-Code Automation, API Integrations Operations & Systems: Operations Management, Process Improvement, Workflow Design, Process Documentation, SOP Development, Knowledge Base Management, Operational Scaling, Cross-Functional Collaboration, Continuous Improvement, Change Enablement No-Code & Low-Code: Replit, Lovable, Zapier Interfaces, PandaDoc API, ElevenLabs CRM & Business Tools: Notion, HubSpot, Pipedrive, Slack, Zendesk, BambooHR, Intercom, Datadog, Miro, Google Workspace Customer Operations & Support: Customer Success, IT Service Management, Technical Support, QA Testing, Process Optimization, Training & Enablement
Work Experience
Operations Manager
Bet. · Germany · June 2024 – Present
- Lead operational improvement through automation, designing and implementing scalable workflows that streamline internal processes, communication, reporting, and lead management.
- Build and maintain no-code and low-code solutions using tools such as Zapier, Make, n8n, APIs, and AI platforms to connect systems, reduce manual work, and improve efficiency across teams.
- Act as the bridge between business needs and technical execution, translating operational challenges into practical automation solutions.
- Develop API-based automations and custom workflows to support partner integrations, CRM updates, notifications, data transfer, and process reliability.
- Drive the adoption of AI tools across the company, using platforms such as Claude chat, Claude Cowork, and Vibecoding tools to improve productivity, documentation, analysis, and decision-making.
- Create and optimize internal tools and lightweight operational solutions using platforms such as Replit and Lovable, enabling faster experimentation and implementation.
- Identify opportunities for workflow optimization across departments and lead the rollout of solutions that improve visibility, consistency, and scalability.
- Support teams with process design, system thinking, and automation strategy and AI workflow integration.
- Combine operations, automation, and emerging AI tools to continuously create business processes and enable smarter, more agile ways of working.
Operations Specialist
Cog. · United Kingdom · June 2022 – September 2023
- Analyze current tools and implement new software for efficient global scaling.
- Manage employee onboarding and offboarding.
- Support the administration of the People system (BambooHR) and serve as a cross-functional resource between People team functions.
- Coordinate and create training materials on internal tools and software as part of the Knowledge Base.
- Lead Customer Support and ITSM for optimal end-to-end delivery of services to customers and manage issues via Zendesk.
- Provide technical assistance to clients and staff regarding internal tools.
- Create and improve Processes, Standard Operating Procedures, and policies as part of the ISO27001 project.
- Promote and contribute to great cross-company communication regarding security and IT.
- Identify areas for improvement and help devise strategies to address them.
- Manage day-to-day assets as required to support the business and team (including troubleshooting and problem-solving tech, acquiring equipment).
Customer Success Specialist
Pro. · New Zealand · September 2021 – June 2022
- Answer and troubleshoot customer support questions through multiple channels including chat, email, and conference video calls, with escalation where needed.
- Manage customer relationship lifecycle from start to end.
- Maintain high levels of customer satisfaction and response times.
- Report bugs and act as the voice of the customer for feedback.
- Create and update the knowledge base with training videos, how-to guides, and FAQs.
- Perform QA testing for pre- and post-release of software updates.
- Work alongside the Dev team to provide technical assistance.
- Answer pre-sales and post-sales questions from clients.
- Assess and stratify risks.
- Document and maintain accurate records.
- Identify ways to improve customer services.
- Organize and run web conference demonstrations and presentations.
- Train new users on how to use the tool and identify further expansion opportunities within the organization.
- Review and implement new systems and processes to advance the Customer Service Centre.
Customer Support Specialist
Ban. · Canada · March 2020 – September 2021
- Assist customers via web chat and email, guiding them toward solutions.
- Test new features released on an ongoing basis.
- Suggest improvements for website builder products.
- Troubleshoot and report bugs that arise in the site builder.
- Provide technical guidance, customizations, and website reviews for clients.
Bilingual ES-ENG Support Coordinator
RP · United States · June 2018 – January 2020
- Manage client interaction over chat and email for lead generation.
- Monitor leads lifecycle and maintain strong relationships with clients.
- Manage CRM system to update leads and create lists and spreadsheets.
- Automate tasks via Zapier integration: Google Suite, Front, Gmail, HubSpot.
- Record processes to maintain an updated record of the workflow.
- Assist the Operations Manager with project documentation and reports.
Technical English-Spanish Translator
ME · Remote · March 2011 – 2018
- Translate and interpret phone conferences and emails between Latin-American customers and English-speaking engineers into Spanish and English.
- Handle areas of Communication, Development, and Platforms.
- Find and filter support engineers for important clients in Latin America according to relevant technical problems.
- Follow up on cases until final troubleshooting, testing, and completion.
- Offer clients upgrades to Professional and Premium accounts and assist them with the sales process.
- Write detailed reports on every worked case.