Leah B.

Experience Summary

is a sales development and business development professional with 15+ years of experience in outbound sales, lead generation, customer service, technical support, account engagement, and SaaS business development. She began her career in call center sales in 2009 and built expertise in prospecting, customer communication, pipeline generation, and relationship building across multiple industries. Most recently, Leah worked as a Business Development Representative for a SaaS company specializing in AI solutions for managed service providers. She managed the sales process from prospecting through appointment setting and opportunity creation, conducting high-volume outbound outreach across phone, email, LinkedIn, and other channels. She demonstrated strong CRM management and sales operations capabilities. Throughout her career, Leah gravitated toward sales-focused roles, combining interpersonal skills with a results-oriented approach to pipeline development and customer engagement. Her background in technology and e-commerce environments provides a versatile skill set applicable across industries. Tools & Platforms ● HubSpot CRM ● Apollo.io ● LinkedIn Sales Navigator ● ZoomInfo ● Google Workspace ● Microsoft Office ● Slack ● Zoom ● Microsoft Teams ● Calendly ● RingCentral ● Canva

Key Achievements

- Built a 15+ year career across sales, lead generation, customer engagement, technical support, and business development roles serving US-based clients. - Managed outbound sales activities across phone, email, and LinkedIn, generating qualified opportunities and supporting revenue growth initiatives. - Served as a Business Development Representative for a SaaS company specializing in AI solutions, managing the full sales process from prospecting through appointment setting and opportunity creation. - Leveraged industry-leading prospecting tools including LinkedIn Sales Navigator, Apollo, ZoomInfo, Lusha, Gong, and HubSpot to identify prospects, build pipelines, and maintain CRM accuracy. - Managed CRM hygiene and sales operations processes to ensure accurate reporting, pipeline visibility, and efficient sales execution. - Contributed to customer acquisition through consistent outbound prospecting, lead qualification, and relationship-building activities. - Supported Amazon retail and e-commerce operations during the launch phase of a major retail support program, gaining exposure to online retail processes and customer operations. - Developed expertise across multiple customer-facing functions, including sales, customer service, technical support, operations, and training.

Skills

Work Experience