Carla C.

Experience Summary

is an operations, administrative, and project coordination professional with over 6 years of experience supporting international organizations and remote US-based teams. Her career spans operations support, administrative management, project coordination, customer-facing roles, process improvement, and business support functions across construction, SaaS, professional services, retail, and home services. Through a transition from customer-facing roles into operational and administrative positions, Carla developed strong expertise in process management, KPI tracking, project monitoring, documentation, stakeholder communication, and cross-functional coordination. She is skilled at organizing projects, maintaining operational workflows, identifying potential delays, and ensuring teams remain aligned on priorities and deadlines. Systems & Technology - HubSpot - ClickUp - Monday.com - Slack - Google Workspace - Microsoft Office Suite - QuickBooks - Housecall Pro - SupplyPro - CRM Management

Key Achievements

- Built a 6+ year remote career supporting international organizations and US-based teams across administrative, operational, and project coordination functions. - Transitioned from customer-facing roles into operations and administrative management, demonstrating strong adaptability and professional growth. - Managed KPI tracking and operational reporting for construction industry projects, enabling leadership visibility into business performance and project execution. - Coordinated project workflows and monitored progress from initiation through completion, proactively identifying delays and communicating updates to stakeholders. - Created operational procedures and workflows that improved team organization and consistency. - Worked across multiple industries including SaaS, construction, design services, cleaning services, and retail operations, quickly adapting to different business environments. - Maintained effective communication and collaboration across fully remote teams, supporting international stakeholders and distributed workforces. - Leveraged project management platforms such as ClickUp and Monday.com to improve task visibility, accountability, and operational efficiency. - Utilized CRM systems including HubSpot to support customer and operational workflows while maintaining accurate records and reporting. - Integrated AI tools such as ChatGPT and Gemini into daily workflows to improve productivity, research, content creation, and administrative efficiency.

Skills

Administrative & Executive Support, Administrative Support, Virtual Assistance, Executive Support, Calendar Management, Email Management, Documentation Management, Data Entry & Reporting, Meeting Coordination, Operations & Business Support, Operations Coordination, Business Operations, Process Documentation, KPI Tracking & Reporting, Workflow Management, Process Improvement, Operational Support, Cross-Functional Coordination, Project Coordination, Project Tracking, Project Administration, Status Reporting, Deadline Management, Task Coordination, Stakeholder Communication, Risk Identification, Project Documentation, Customer & Client Support, Customer Service, Client Communication, Relationship Management, Customer Support, Remote Team Collaboration, Issue Resolution, Systems & Technology, HubSpot, ClickUp, Monday.com, Slack, Google Workspace, Microsoft Office Suite, QuickBooks, Housecall Pro, SupplyPro, CRM Management, AI & Productivity Tools, ChatGPT, Gemini, AI-Assisted Research, Process Automation Support, Administrative Workflow Optimization, Executive Calendar Coordination, Travel Coordination, Inbox Management, CRM Data Management, Vendor Coordination, Reporting & Analytics, Business Process Support, Team Coordination, Resource Scheduling, Operational Reporting, Task Prioritization, Records Management, Process Compliance, Problem Solving, Time Management, Organizational Skills, Attention to Detail, Cross-Functional Collaboration, Administrative Excellence.

Work Experience