Kaye D.
✨ Newly AddedCustomer Service, admin and clerical Work
Notable Highlight
Built a strong foundation in banking operations through professional development and compliance-focused training programs, including AML, fraud awareness, cybersecurity, and data privacy.
Experience Summary
Banking and customer service professional with 5+ years of experience in retail banking operations, financial services support, import coordination, and administrative functions. Currently serving as a Customer Service Representative at MBT, managing teller transactions, account servicing, cash handling, customer concerns, loan payments, compliance procedures, and banking product support. Proficient in financial documentation, transaction accuracy, client relationship management, supplier coordination, and operational processes within regulated environments.
Key Achievements
Successfully handled high-volume banking transactions while maintaining accuracy, compliance, and customer satisfaction. Demonstrated expertise in cash reconciliation, account servicing, discrepancy resolution, signature verification, and adherence to AML, fraud prevention, and data privacy standards. Supported operational improvements through accurate record management, process coordination, and effective customer issue resolution.
Skills
Work Experience
Customer Service Representative
MBT · GT Tower International, 6813 Ayala Ave. Bel-Air, Makati City · May 2023 – Present
- Process standard teller and new accounts transactions for customers, including servicing client accounts, accepting loan payments, cashing checks, balancing cash drawers, and correcting discrepancies.
- Organize customer transaction receipts on a daily basis.
- Adhere to the bank's centralized rules and regulations regarding customer accounts.
- Manage customer issues and enhance satisfaction by matching optimal solutions to individual customer needs.
- Assist a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handle cash and process cash/check deposits, withdrawals, check encashment, outward clearing operations, and account closures; verify signatures.
- Sell the bank's and subsidiaries' products and services.
Purchasing Imports Staff
Fer. · 16 Bernardo St. San Rafael Village, Navotas City · Apr 21, 2022 – Apr 28, 2023
- Process Purchase Requisitions and Purchase Orders; create order forms and shipping instructions.
- Monitor sales contracts and request Proforma Invoices from suppliers for order finalization.
- Communicate with suppliers to clarify discrepancies.
- Create weekly payment schedules for suppliers.
- Apply Telegraphic Transfer and DP negotiation processes.
- Ensure Cable Copy is prepared and forwarded to Treasury.
- Negotiate with banks for daily forex rates.
- Advise banks to debit final duties.
- Prepare duties and debit memos via Excel; prepare letters to debit for bank processing and forward to treasury department.
- Perform other administrative duties and tasks assigned by immediate manager.
Import Clerk
IC · 207 7th Ave Corner A. Delmundo St. Grace Park Caloocan City · Feb 4, 2021 – Apr 15, 2022
- Communicate with suppliers regarding pending matters, particularly with suppliers in Japan, Hong Kong, Thailand, Singapore, and China.
- Prepare quotations and order lists for suppliers in Japan, Singapore, Hong Kong, Thailand, and China.
- Prepare Sales Confirmations for forward buyers and monitor Purchase Orders upon receipt of signed confirmations.
- Prepare Shipment Files and documents required for customs.
- Monitor Telegraphic payments to suppliers.
- Answer phone calls and send fax messages.
- Perform other tasks assigned by supervisor.
Office Encoder
IC · 207 7th Ave Corner A. Delmundo St. Grace Park Caloocan City · May 2, 2019 – Feb 3, 2021
- Execute data entry using Foxpro for daily transactions, including Official Receipts, Invoices, and Stock Transfers.
- Prepare documents for local shipments, including Waybills and Packing Lists.
Brand Ambassadress
OSP · 7&9 Brixton Street, Brgy. Kapitolyo, Pasig · Jul 25, 2018 – Apr 12, 2019
- Promote products and facilitate visitor engagement at events, including Dance Contests, Product Exhibitions, and Fun Runs sponsored by Pocari Sweat Philippines.