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M

Maybel R.

✨ Newly Added

Customer Support

Philippines6+ years experience$3,000/mo

Notable Highlight

Managed critical operations for a law firm, coordinating directly with 20–30 medical facilities daily to secure appointments and verify insurance alignment against employee records.

Experience Summary

Marinel Dawal is a versatile customer support professional and virtual assistant with a career spanning several years across the BPO and client coordination sectors. Her professional trajectory highlights strong adaptability, moving seamlessly between roles in telecommunications, logistics, real estate, e-commerce, and legal support. She specialized in blended customer care, technical troubleshooting, and administrative management, adjusting effectively to the unique demands of each industry. She handled significant scale in previous roles, from resolving technical and billing issues for e-commerce brands to managing critical daily data verification for legal cases. Her diverse background demonstrates consistent capacity to learn quickly and thrive in fast-paced, multi-tool environments.

Skills

Inbound & Outbound CallingCustomer ServiceOmnichannel Support (EmailChatPhone)Outbound SalesTechnical SupportClient CoordinationEscalate/Transfer ProtocolsOrder TrackingCourier MonitoringEmployee Attendance TrackingCalendar & Schedule ManagementMedical Records ReviewBilling & Payment TrackingShopifySalesforceZendeskFreshdeskSabreChatGPTMicrosoft CopilotGoogle Gemini.

Work Experience

Virtual Assistant / Sales Representative

1T2M · Mar 2026 – Jun 2026

Subrogation Specialist / Collection Specialist / CSR

OGP · Sep 2022 – Mar 2026

Appointment Setter / Sales Representative

Inv. · Apr 2020 – Sep 2022

Broker / Mortgage Assistant

AR · Oct 2017 – Mar 2020

Technical Support / Customer Care / Sales Representative

27A · May 2015 – Jul 2017

Customer Care Representative

EGS · Aug 2014 – Apr 2015

Sourced by Sebastian Silva