Raydelle E.

Customer Service Rep

Philippines9+ years experienceAvailable now$2,400/mo

Compare at US rates $7,200/mo?

Notable Highlight

He grew into an SME role at a previous company, where he handled complex escalations, supported teammates, and worked cross-functionally to build proactive solutions that improved customer support efficiency and satisfaction.

Experience Summary

9+ years in customer service and technical support across medical tech, fintech/crypto, cybersecurity, and BPO
Started in customer service at EGS and Qualfon Manila, then transitioned into technical support roles
At KAPE Philippines (2020-2023), worked as Technical Support Tier 2 / OIC, handling complex technical issues, VPN/network support, and escalations across multiple platforms
At Dexcom (2023), provided Tier 1 technical support for glucose-monitoring devices, assisting patients with billing, after-sales support, and device replacements
At a previous company (2023-2026), progressed from chat support to Level 2 email support, managing advanced troubleshooting and cross-functional case resolution
Became an SME, supporting teammates, improving team performance, and collaborating with other departments to resolve recurring issues
Expertise in escalations, customer satisfaction, compliance, account safety, and technical troubleshooting

Skills

Skills
Customer support and technical support
Escalation handling / SME support
Deep troubleshooting
Cross-functional collaboration
Team support and coaching
KYC / compliance support
HIPAA / patient data handling
Fraud, account safety, and payment issue resolution
Root cause analysis
Multi-channel support: chat, email, phone
Industries
FinTech / crypto
Medical technology / healthcare support
Cybersecurity / VPN support
Customer service / BPO
Tools
Zendesk
Salesforce
Softphone tool at Dexcom, exact name not recalled
Chat support systems
Email support systems
VPN / network support tools
Cross-platform environments: Android, iOS, Windows, macOS, Linux