Mabeth L.

✨ Newly Added

Customer Experience Associate

Philippines11+ years experience$2,800/mo

Notable Highlight

Customer Service Representative and Social Media Specialist who managed email inboxes, customer tickets, subscriptions, orders, shipments, and related issue resolution using Recharge, Shopify, and Flowspace. Brought DTC experience to role at JC.

Experience Summary

Mabeth brought customer experience and social media expertise to her role as Customer Service Representative at JC, where she managed email inboxes, customer tickets, subscriptions, orders, and shipment issue resolution using Recharge, Shopify, and Flowspace. Previously, she worked as a Social Media Specialist for Ill Makiyag, managing social media accounts, customer inquiries, and brand voice across platforms. She spent five years as a Social Media Manager for a local private island business in the Philippines, developing skills in customer-facing support, community management, and brand communication. Skills: - Customer experience/customer support: inbox management, ticket handling, order and shipment issue resolution, subscription support - Social media management: account handling, community management, customer inquiry response, brand voice management - E-commerce operations: Shopify, Recharge, Flowspace, order tracking, subscription workflows - Communication and collaboration tools: Slack, Notion, HubSpot - Content/creative tools: Meta Business Suite, Canva, CapCut, Sprout Social

Key Achievements

Managed public engagement for 80+ digital communities simultaneously at IM across TikTok, Instagram, and YouTube, converting inbound inquiries into revenue. As Social Media Manager at STIR for over five years, spearheaded growth through influencer and travel vlogger collaborations while building scalable internal content and inquiry systems. As a Freelance GHL Specialist, delivered measurable growth in lead generation and engagement by architecting full GoHighLevel ecosystems with automated lead-nurturing workflows. Holds a Master of Arts in Education.

Skills

GoHighLevel (GHL), Shopify, Notion, Flowspace, Recharge, Salesforce, Meta Business Suite, Sprout Social, CRM Systems, CapCut, Canva, Google Workspace, Slack, Microsoft Office, Podcast Video Editing, Photo Retouching, Sales Funnel Building, Lead Nurturing Automation, Workflow Automation, Social Media Management, TikTok, Instagram, YouTube, Community Management, Influencer Collaboration, Customer Support (Email & Chat), High-Volume Inbound Call Handling, Order Processing, Subscription & Billing Support, Business English Communication, Content Management

Work Experience

Customer Experience Associate

JC · May 2026 – Present

Deliver personalized customer support through email, chat, and other digital channels while maintaining a customer-first approach.
Resolve order, subscription, shipping, billing, and product-related inquiries with accuracy and empathy.
Troubleshoot customer concerns efficiently while maintaining high customer satisfaction and retention.
Collaborate with internal teams to ensure timely issue resolution and continuous improvement of the customer experience.
Maintain detailed customer records using CRM tools while adhering to company policies and service standards.

Freelance GHL Specialist

DO · November 2025 – May 2026

Architect GoHighLevel ecosystems, including custom funnels, landing pages, and automated lead nurturing.
Streamline workflows by integrating Customer Service protocols into automated systems to maintain a human touch.
Manage full project lifecycles, delivering measurable growth in lead generation and engagement.

Social Media Specialist

IM · August 2025 – April 2026

Direct public engagement for 80+ digital communities across TikTok, Instagram, and YouTube.
Convert inbound inquiries into revenue by aligning product benefits with customer pain points.
Optimize response times for high-volume feedback, ensuring proactive brand sentiment.

Social Media Manager

STIR · September 2020 – December 2025

Spearhead growth by identifying leads and conducting collaborations with travel vloggers and influencers.
Manage daily communications, inquiries, and coordination between guests and internal teams.
Build and maintain organized systems for content, inquiries, and internal workflows for business owners.
Track performance data and optimize digital processes based on real-time insights.

Breach Support Representative

Ete. · June 2025 – December 2025

Handle high-volume inbound calls and emails with accuracy, discretion, and professionalism.

Business English Tutor

Biz. · May 2019 – December 2021

Guide Japanese professionals in business communication using the Biz. methodology.

Customer Service Representative II

TI · May 2015 – December 2019

Manage customer inquiries, documentation, and order processing.
Escalate issues appropriately and follow compliance standards.
Recognize trends and support process improvements.