Joyce C.
Social Media Agent
Compare at US rates $7,800/mo?
Notable Highlight
Background in customer service and social media with 6+ years in customer service. Recently worked as a social media agent for a beauty brand, managing messages and comments across multiple platforms while resolving customer concerns promptly and professionally. In a prior role, she supported social media posting. Strong fit for positions combining customer support with community engagement.
Experience Summary
Joyce Andrea is a Customer Support Specialist and Social Media Specialist with over a decade of experience in customer support, social media management, supplier verification, and operations. She served US-based clients remotely across BPO and direct-hire roles at FPS, a previous company, and Mindy, demonstrating consistent adaptability across industries. Her expertise spans multi-channel support (phone, chat, email, social media), e-commerce operations via Shopify, CRM tools including Salesforce and HubSpot, and social media platforms such as Meta Business Suite and Facebook Ads Manager. She holds professional certifications in Meta Social Media Marketing and Google Digital Marketing & E-Commerce.
Key Achievements
Joyce holds two professional certificates earned in 2024-2025: the Meta Social Media Marketing Professional Certificate (Meta Blueprint) and the Google Digital Marketing & E-Commerce Professional Certificate. She was recognized as an Emerging Leader through FPS' Management Essentials program in February 2023. Her career spanned more than 10 years of progressive remote and on-site roles supporting US accounts across multiple industries.
Skills
Work Experience
Social Media Agent
MU · Remote · Dec 1, 2025 - Apr 6, 2026
- Monitored and responded to comments and direct messages across social media platforms, ensuring timely and positive customer engagement.
- Assisted with customer inquiries, product questions, and service-related concerns via social media.
- Tracked engagement and reported insights to improve social media communication and brand presence.
Customer Support Specialist
a previous company · Remote · Jul 15, 2024 - Jan 31, 2025
- Managed customer reviews and multi-channel inquiries (phone, email, social media), ensuring timely responses and positive experiences.
- Processed reservations, online orders, payments, and refunds, maintaining accurate records.
- Maintained and updated website and Shopify content, keeping product details, promotions, and inventory current.
- Created and published social media content to engage customers and tracked performance metrics for optimization.
Supplier Verification Specialist
FPSU · Remote · Nov 8, 2021 - May 31, 2024
- Reviewed supplier-submitted forms for completeness, accuracy, and compliance with company requirements.
- Communicated with suppliers via email and phone to resolve missing or incorrect information.
- Verified documentation to maintain data accuracy and support smooth operations.
- Organized and maintained supplier records to streamline verification processes.
- Collaborated with internal teams to resolve discrepancies and improve onboarding efficiency.
Customer Support & Service Roles - US Accounts
TITTEPSC · Philippines · 2017 - 2021
- Provided multi-channel customer support via phone, chat, email, and messaging.
- Resolved order issues, refunds, and service inquiries efficiently.
- Delivered clear product, service, billing, and technical information to customers.
- Documented interactions, escalated complex issues, and maintained accurate records.
Operations & Administrative Roles
IGTM · Philippines · 2014 - 2017
- Coordinated daily operations across departments to ensure efficient workflows and task completion.
- Oversaw resources, tasks, and scheduling to meet project deadlines.
- Performed administrative and clerical duties, supporting organizational efficiency.
- Assisted clients with inquiries, complaints, reservations, and service concerns.