Stephane P.
✨ Newly AddedProject Manager
Notable Highlight
Pioneered KPI tracking migration to Ninety.io and automated cross-departmental calendar management, reducing onboarding time by 40% through standardized SOPs.
Experience Summary
Executive Assistant and Project Manager with 10+ years of experience across corporate and freelance environments. Demonstrated expertise in workflow optimization, systems automation, team leadership, and operations management. Achieved a 30% reduction in workload, 25% improvement in efficiency, and maintained 95%+ satisfaction rates across case resolution and customer-facing roles.
Key Achievements
Promoted from Executive Assistant to Project Manager based on strong performance and leadership capabilities. Reduced C-level workload by 30% through process improvements and systems automation initiatives. Retained 80% of non-ICP clients while creating SOPs that improved operational efficiency. Increased team efficiency by 25% through Zapier-driven task automation and workflow improvements. Reduced onboarding time by 40% through SOP creation and process standardization. Resolved 40–60 cases weekly while maintaining a 95% customer satisfaction rate and reducing resolution time by 30%.
Skills
Work Experience
Project Manager
RC · Apr 2026 – Jun 2026
- Led standardized project management processes and SOP adoption across the team after promotion from Executive Assistant role.
Executive Assistant
RC · Aug 2025 – Apr 2026
- Automated systems management and reduced C-level workload by 30%.
- Retained 80% of non-ICP clients.
- Created SOPs for operational efficiency.
Executive Administrator
R→PH · Mar 2024 – Aug 2025
- Pioneered KPI tracking migration to Ninety.io.
- Supported social media coordination.
- Delivered executive calendar and inbox management.
IT Executive Assistant / PM
MAG · Jul 2023 – Mar 2024
- Orchestrated calendars across 5 departments.
- Automated tasks via Zapier, achieving 25% efficiency improvement.
- Built SOPs cutting onboarding time by 40%.
Case Manager
TT · Jun 2022 – Jul 2023
- Resolved 40–60 cases weekly with 95% satisfaction.
- Reduced resolution time by 30%.
- Maintained CRM and compliance audits.
- Contributed to knowledge base content.
Project Manager / Operations Supervisor
Tel. · Jun 2018 – Mar 2020
- Managed operations and project initiatives.
Operations Supervisor / Team Leader
QE · Sep 2020 – May 2021
- Led team operations and supervision.
Sales Expert
Con. · Jan 2018 – Jun 2018
- Exceeded sales targets at 120% of quota.
Back Office & L2 Tech Support
Sit. · 2013 – 2017
- Maintained 98% resolution rate.
- Earned Top Technical Support award.