Jesse B.

✨ Newly Added

Operations Manager

Philippines2+ years experience$4,000/mo

Notable Highlight

Notable Highlights Generated and supported ₱45M+ GMV through TikTok Shop and TikTok Live selling operations. Managed TikTok Shop Seller Center activities, live-selling workflows, and conversion-focused strategies.

Experience Summary

Experience Summary TikTok Shop E-Commerce Specialist and Operations Manager with hands-on experience managing live-selling operations, seller performance, customer engagement, and e-commerce growth initiatives. Drove ₱45M+ GMV through TikTok Shop and TikTok Live operations by optimizing conversion strategies, coaching sellers, tracking performance metrics, and improving operational workflows. Combined e-commerce expertise with 5+ years of operations, quality assurance, and customer support experience. Skilled in KPI tracking, workforce management, quality control, process improvement, recruitment, and team leadership. Google Analytics (GA4) certified with strong analytical capabilities and demonstrated ability to leverage data-driven insights to improve sales performance and operational efficiency.

Key Achievements

Significant Achievements * Contributed to over ₱45M in TikTok Shop GMV by implementing live-selling optimization strategies, improving seller performance, and monitoring conversion metrics. * Built and managed a high-performing live-selling team through structured coaching, KPI monitoring, and performance improvement plans. * Developed TikTok content strategies that generated significant organic reach, including multiple viral-performing videos exceeding hundreds of thousands of views. * Improved operational efficiency by implementing tracking systems, quality assurance processes, and data-driven performance reviews. * Successfully transitioned between e-commerce, logistics, and quality assurance leadership roles, demonstrating adaptability and operational expertise. * Managed recruitment, onboarding, training, and workforce performance across multiple operational environments. * Maintained strong customer experience standards through quality monitoring, issue resolution, and compliance-focused reviews. * Applied analytical skills through GA4 certification and performance reporting to support business growth decisions.

Skills

TikTok Shop & Live Selling Operations, Performance Analytics, Team & Workforce Management, Commission & Incentive Structuring, Quality Assurance & Compliance, Operations Management

Work Experience

Operations & Account Manager (Freelance)

TTSLS · Vel Aesthetics · Jun 2024 – Present

Contributed to ₱45M+ GMV over 2 years by optimizing TikTok Live selling operations and implementing conversion-focused sales strategies.
Managed, coached, and developed a team of 5 live sellers, conducting performance reviews and real-time coaching to improve sales results.
Led full recruitment lifecycle—screening, interviews, hiring, onboarding, and offboarding—for live-selling staff.
Established and monitored KPIs, sales targets, and conversion metrics, designing commission structures and performance trackers.
Filmed, directed, and edited short-form video content for TikTok, producing multiple videos reaching 30K–80K views, several reaching 400K–500K views, and one video surpassing 1M views.
Conducted quality assurance reviews of live sessions and customer interactions to ensure platform and company compliance.

Operations Manager

CLS · Oct 2023 – Present

Co-manage end-to-end logistics operations alongside the business owner since the company's founding, overseeing a 12-unit fleet and a team of 10–16 staff.
Handle full-cycle recruitment, hiring, scheduling, performance management, and termination decisions for all logistics staff.
Monitor fleet utilization, driver performance, and delivery KPIs, implementing corrective actions to ensure consistent on-time delivery.

Quality Assurance Specialist (Internal Transfer)

KSM · Aug 2022 – Aug 2024

Conducted 30–50 quality evaluations daily, reviewing customer support interactions across multiple game titles using standardized scorecards.
Assessed the performance of 15–20 support agents, measuring accuracy, communication quality, and adherence to guidelines.
Performed data validation and account reviews aligned with KYC principles; processed 10,000+ data entries with high accuracy.

Player Support Representative

MZMIKSM · Mar 2021 – Aug 2022

Managed high-volume ticket queues (50–80+ daily) while maintaining SLA compliance and high-quality responses.
Provided technical troubleshooting and issue resolution, maintaining high CSAT while meeting response time KPIs.
Handled complex customer concerns with accuracy, professionalism, and efficiency.

Front Desk Support / Schedule Coordinator / Report Assistant

EMC · Mar 2020 – Mar 2021

Managed scheduling and trip dispatch for 200+ units daily, ensuring accurate coordination and on-time operations.
Prepared daily and weekly reports with accuracy.
Provided customer service and front desk assistance while maintaining organized documentation and workflow processes.

Proselytizing Missionary (Leadership Role)

TCOJCOLDS · Feb 2018 – Feb 2020

Led and trained 8–10 team members, conducting structured training sessions twice monthly to improve performance and accountability.
Managed documentation, reports, and schedules; delivered structured presentations for diverse individuals daily.
Engaged in 10–12 hours of daily fieldwork involving communication, teaching, and relationship-building.