Uzezi E.
🎓 Academy GraduateCampaign Marketing Manager
Compare at US rates $9,000/mo?
Notable Highlight
Managed 120 customer tickets per day while maintaining quality and response standards in an email support environment.
Experience Summary
Uzezi is a customer service professional with 10+ years of experience spanning banking, travel, and e-commerce support. She delivered exceptional customer experiences across voice and non-voice channels, with expertise in customer onboarding, retention, complaint resolution, and team leadership. Her background includes managing high-volume support operations, leading customer service teams, and supporting e-commerce businesses through email, ticketing, and CRM platforms.
Key Achievements
- Promoted to Customer Service/Sales Manager within one year at a previous company, leading and coaching a team of 19 customer support agents.
- Managed 120 customer tickets per day while maintaining quality and response standards in an email support environment.
- Maintained strong Trustpilot ratings by resolving complex customer concerns efficiently and professionally.
- Resolved escalated cases proactively, preserving customer trust and strengthening long-term relationships.
Skills
Brings hands-on experience across Voice, email, chat, ticket-based customer support, Customer onboarding and retention and Complaint handling and conflict resolution. Also works across Escalation management, High-volume ticket management and Team leadership and coaching. CRM platforms:
- HubSpot
- Zoho
- Shopify
- Comslayer
- Google Workspace
- Zoom
- Canva
- Remote collaboration and Hubstaff
- AI-assisted customer communication using ChatGPT and Claude while maintaining a personalized customer experience
Work Experience
Campaign Marketing Manager
CI · May 2026 - Present
- Manage communications with delegates, sponsors, and executive stakeholders across multiple international conferences.
- Respond promptly to customer and stakeholder inquiries while maintaining a professional and solution-focused approach.
- Coordinate information across CRM systems, MailerLite, and JotForm to ensure data accuracy.
- Collaborate with cross-functional teams to deliver seamless customer experiences throughout event lifecycles.
- Prepare reports and maintain detailed communication records.
Customer Support Specialist
PT · Remote · 2023 - 2025
- Provide exceptional customer support through email, live chat, and social media.
- Assist customers with orders, billing inquiries, subscriptions, refunds, and returns.
- Manage high ticket volumes using Comslayer while maintaining fast response times.
- Utilize Shopify, Checkout Champ, and customer support tools simultaneously.
- Document customer interactions accurately to improve service quality.
Customer Service Representative
a previous company · 2020 - 2023
- Deliver high-volume customer support for international travelers via phone and email.
- Assist customers with bookings, itinerary changes, cancellations, and travel-related inquiries.
- Investigate and resolve customer complaints while maintaining exceptional service standards.
- Manage customer records using HubSpot CRM.
- Work effectively under pressure while meeting service level agreements and quality expectations.
- Build trust with customers through empathy, active listening, and clear communication.
Relationship Officer
GTB · 2011 - 2020
- Manage a portfolio of retail and commercial banking customers.
- Build strong client relationships through excellent customer service.
- Resolve account inquiries and financial service requests efficiently.
- Recommend appropriate banking solutions based on customer needs.
- Consistently maintain confidentiality while handling sensitive financial information.
- Mentor junior colleagues on customer service best practices.