Devers W.

Experience Summary

has over five years of experience in customer service, administrative support, and virtual assistance. She spent four years as a Customer Service Representative at AW, managing high volumes of customer inquiries across phone, email, and live chat while handling order processing, billing issues, refunds, and complaint resolution. She later worked as a freelance Virtual Assistant, providing inbox management, calendar coordination, research, reporting, and social media support for multiple remote clients. Her background also includes administrative assistance with office coordination and document management.

Key Achievements

Throughout her customer service career, Devers managed high daily inquiry volumes while reducing repeat complaints through accurate order processing and effective issue resolution. She demonstrated strong conflict de-escalation skills, resolving customer escalations professionally, and maintained organized CRM documentation to support seamless case management and team collaboration. Her transition into virtual assistance strengthened her remote administrative and client support capabilities.

Skills

CRM software proficiency, Ticketing systems, Data entry accuracy, Basic computer proficiency across Microsoft Office and Google Workspace

Work Experience