Brooke H.
Client success
Compare at US rates $14,400/mo?
Notable Highlight
12+ years of experience in customer success, sales, and client relationship management. Managed the full customer lifecycle, from lead generation and qualification through onboarding and ongoing support. Worked across healthcare, real estate, and construction industries.
Conducted marketing calls, sales calls, appointment setting, and closing conversations. Proficient with CRM platforms including GoHighLevel, Salesforce, and Pipedrive, as well as communication tools such as Aircall and Slack. Comfortable working remotely, using time-tracking software, and collaborating with distributed teams. Supported both customer success and sales functions while remaining open to administrative and virtual assistant responsibilities.
Experience Summary
Customer success and sales professional with 12+ years of experience in customer service, sales, account management, and business development. Worked across healthcare, real estate, construction, and service-based businesses, managing customer relationships, qualifying leads, setting appointments, closing calls, handling account management, and providing client support. Comfortable with remote work environments, CRM systems, and sales automation tools. Currently freelancing and seeking a full-time opportunity. Open to Virtual Assistant and customer-facing operational roles.
Key Achievements
- 12+ years in customer success, sales, and client relationship management.
- Managed full customer lifecycle from lead generation and qualification through onboarding and ongoing support.
- Worked across healthcare, real estate, and construction industries.
- Conducted marketing calls, sales calls, appointment setting, and closing conversations.
- Proficient with CRM platforms including GoHighLevel, Salesforce, and Pipedrive, and communication tools such as Aircall and Slack.
- Comfortable working remotely with time-tracking software and distributed teams.
- Supported both customer success and sales functions while remaining open to administrative and virtual assistant responsibilities.
Skills
- Customer Success
- Customer Service
- Sales
- Account Management
- Business Development
- Appointment Setting
- Lead Qualification
- Closing Calls
- Calendar Management
- Client Relationship Management
- Marketing Calls
- Virtual Assistance
- Healthcare
- Real Estate
- Construction
- GoHighLevel
- Salesforce
- Pipedrive
- PhoneBurner
- Aircall
- Slack
Work Experience
Client Success Assistant
a previous company · Oct 2025 - Present
- Manage client relationships, onboarding, CRM updates, scheduling, follow-ups, and customer communications while supporting U.S.-based clients.
Administrative Office Assistant
Apr 2025 - Jun 2026
- Complete 2,500+ hours with a 5.0★ rating.
- Coordinate calendars, client communications, reporting, documentation, and operational support.
Membership Development / Sales
LFJ · Feb 2024 - Jun 2024
- Conduct outbound sales, qualify leads, maintain CRM records, nurture client relationships, and schedule appointments.