Manuel G.

Carrier Integration & Network Analyst

Brazil10+ years experienceAvailable in 2 weeks$6,100/mo

Compare at US rates $18,300/mo?

Notable Highlight

Managed 75+ complex enterprise integrations across APIs and cloud data streams while overseeing 100+ B2B SaaS accounts across EMEA and LATAM, driving retention and platform adoption.

Experience Summary

Enterprise Customer Success leader with 10+ years managing high-value B2B SaaS portfolios at FK, a previous company, TD, and a previous company. Specialized in technical integrations, customer onboarding, churn mitigation, and cross-functional collaboration. Fluent in English, Portuguese, and Spanish.

Key Achievements

Managed 75+ complex enterprise integration and data-mapping projects at FK, successfully connecting customer ecosystems via APIs, SFTP, and cloud data streams. Oversaw a portfolio of 100+ enterprise and mid-market SaaS accounts across EMEA and LATAM at a previous company, driving long-term retention and contract renewals. Owned a portfolio of 85+ enterprise accounts at TD while leveraging HubSpot and ChurnZero to automate lifecycle touchpoints and reduce churn. Developed proactive health-monitoring playbooks at a previous company that accelerated time-to-value and maximized customer lifetime value (LTV).

Skills

Customer Success ManagementEnterprise Account ManagementTechnical Account ManagementAPI integrationsSFTP/FTP integrationsSalesforceHubSpotChurnZeroCustomer onboardingQuarterly Business ReviewsChurn mitigationData analysisPlatform adoptionCross-functional collaboration

Work Experience

Carrier Integration & Network Analyst

FK · Feb 2026 - Present

Lead enterprise-level platform implementation and onboarding activities for high-value B2B SaaS accounts, serving as a strategic trusted advisor to ensure immediate time-to-value and accelerate long-term product adoption.
Manage 75+ complex enterprise integration and data-mapping projects, successfully connecting customer ecosystems using APIs, SFTP, and cloud data streams; reduce onboarding friction by systematically troubleshooting data discrepancies.
Partner directly with enterprise customers, Product, Engineering, and Operations teams to resolve critical technical issues, translate complex data workflows for non-technical stakeholders, and advocate for customer-centric feature requests.
Proactively monitor platform health and account engagement metrics, diagnosing visibility and data-flow anomalies to mitigate retention risks and drive successful customer business outcomes.
Deliver exceptional, high-touch account management and strategic support to a diverse global book of business in English, Portuguese, and Spanish, optimizing workflows across international cross-functional teams.

Customer Success Manager

a previous company · Dec 2023 - Jul 2025

Manage a high-value portfolio of 100+ enterprise and mid-market B2B SaaS accounts across EMEA and LATAM, driving long-term customer retention, account health, and contract renewals.
Lead end-to-end customer onboarding, platform adoption strategies, and Quarterly Business Reviews (QBRs), translating complex usage data and platform insights into actionable business recommendations for executive stakeholders.
Cultivate trusted-advisor relationships with key customer accounts, proactively identifying usage patterns to boost feature adoption, maximize platform ROI, and secure high customer satisfaction (CSAT).
Partner cross-functionally with Sales, Product, and Operations to map customer health metrics, identify churn risks early, and coordinate strategic initiatives that improve account health and support expansion opportunities.

Customer Success Manager

TD · Mar 2023 - Oct 2023

Own and scale a portfolio of 85+ enterprise and mid-market B2B SaaS accounts, leveraging HubSpot and ChurnZero to track customer health metrics, automate lifecycle touchpoints, and drive long-term retention.
Design and execute end-to-end onboarding frameworks, technical training, and high-impact QBRs, empowering digital teams to interpret complex platform data and accelerate time-to-value.
Champion cross-functional escalation workflows with Product, Support, and Engineering teams to swiftly resolve technical integration roadblocks, eliminate utilization bottlenecks, and proactively mitigate churn risks.

Customer Success Analyst

a previous company · Mar 2022 - Jan 2023

Orchestrate end-to-end customer lifecycle management, scalable onboarding frameworks, and strategic retention initiatives for a diverse portfolio of enterprise B2B SaaS accounts; develop proactive health-monitoring playbooks that map key milestones, accelerate time-to-value, and consistently maximize customer lifetime value (LTV).
Partner cross-functionally with Product, Engineering, and Implementation teams to streamline complex technical integrations, establish robust feedback loops for bug tracking and feature requests, and optimize customer workflows to drive deep, day-to-day platform utilization.
Serve as a trusted technical advisor and strategic partner, translating complex system architectures and data integrations into clear, value-driven recommendations for non-technical executive stakeholders to improve overall account health and mitigate churn risks.