Jessica A.
Salesforce Functional Consultant
Compare at US rates $15,000/mo?
Notable Highlight
Salesforce-certified consultant who scaled from administration into solution design, architecting multi-cloud deployments, automating approvals and lead management, and reducing duplicate records by 30%.
Experience Summary
Jessica is a Salesforce-certified CRM specialist with 8+ years of ICT experience spanning administration, data migration, and functional consulting across global and multinational deployments. She held roles at a previous company, a previous company, and OD, with expertise across Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud. Her background included end-to-end Salesforce administration: user onboarding and offboarding, automation management, object and layout configuration, reporting, record types, validation rules, sharing rules, and core system administration functions. She translated business requirements into scalable declarative solutions, designing Flows, supporting security models, and executing data migration work using Salesforce Inspector and Data Loader. She demonstrated a consulting-oriented approach by clarifying stakeholder requirements, setting realistic expectations, and prioritizing work based on urgency and business impact. She also supported UAT, user training, documentation efforts, and process improvement across multiple business environments.
Key Achievements
At SP, reduced duplicate records by 30% through improved validation and deduplication processes, and cut lead assignment SLA by 25% via new automation flows rolled out to 200+ users. At OD, proposed process optimization initiatives that reduced manual effort by 20%. At a previous company, led a global L2/L3 support operation achieving 95% SLA compliance across a multi-national Salesforce org.
Skills
Work Experience
Salesforce Functional Consultant
OD · Manila, Philippines · Aug 2024 - Present
- Conduct discovery workshops and client interviews to capture business requirements, process pain points, and future-state goals; translate findings into functional specifications and technical user stories.
- Architect scalable, secure, and future-proof Salesforce solutions aligned with best practices; produce solution design documents, process flows, and ERDs for multi-cloud implementations.
- Design Salesforce Flows to automate approvals, service requests, and lead management; configure custom objects, fields, record types, page layouts, validation rules, and sharing rules.
- Participate in system integration design (REST APIs, middleware); support data migration activities including cleansing, deduplication, and bulk loads.
- Act as trusted advisor by managing project expectations, providing functional demos, and leading UAT sessions.
- Author functional design docs, configuration guides, release notes, and knowledge articles; ensure compliance with data security and GDPR.
- Propose process optimization initiatives that reduce manual effort by 20%.
- Support junior consultants by reviewing solution designs, providing coaching, and sharing best practices.
Salesforce Administrator
SP · Manila, Philippines · Sep 2024 - Aug 2024
- Deliver end-to-end administration of Salesforce org including user provisioning, profiles, roles, permission sets, and login/security management.
- Design and deploy Flows, validation rules, and automation to improve case handling and sales processes.
- Maintain data integrity by executing imports, deduplication, validation, and scheduled cleansing.
- Develop reports and dashboards tailored to marketing, proposals, and operations teams.
- Manage support tickets and incident resolution, serving as the escalation point for complex issues.
- Produce training materials, documentation, and knowledge articles to increase adoption across 200+ users.
- Collaborate with business stakeholders to gather requirements and recommend enhancements.
- Reduce duplicate records by 30% via improved validation and deduplication process.
- Roll out new automation flows that shorten lead assignment SLA by 25%.
Lead Salesforce Administrator / Associate Developer
a previous company · Manila, Philippines · Nov 2022 - Oct 2024
- Lead daily user support operations (L2/L3) for a global Salesforce org, achieving 95% SLA compliance.
- Conduct root cause analysis and incident resolution for data integrity and system performance issues.
- Configure workflow automation, reports, dashboards, and sharing rules across sales and service functions.
- Support DevOps pipeline by deploying configuration changes through Visual Studio Code (SFDX).
- Facilitate training workshops, create user manuals, and deliver floor support during releases.
- Work with cross-platform teams (ERP, Marketing, Middleware) to troubleshoot integration issues.
Salesforce Administrator Consultant
VGS · Manila, Philippines · Jul 2022 - Oct 2022
- Configure applications, custom objects, fields, workflows, approval processes, and security settings.
- Implement sharing rules and access models to reflect new organizational structures.
- Generate automated email templates and business process automations for finance workflows.
- Conduct system testing, validation, and user training to ensure business readiness.
Application Development Senior Analyst
a previous company · Manila, Philippines · Mar 2021 - Jul 2022
- Execute end-to-end data migration projects from legacy CRMs into Salesforce.
- Develop ETL mappings, transformation scripts, and cleansing strategies to ensure data integrity.
- Conduct test loads in sandbox environments, validating record accuracy with stakeholders.
- Document field-level mappings, scripts, and reconciliation logs for audit compliance.
Salesforce Administrator
CA · Manila, Philippines · Dec 2020 - Mar 2021
- Administer Salesforce including custom object management, security setup, workflows, and automations.
- Implement email-to-case and omni-channel routing to streamline service requests.
- Build Process Builder workflows and transition automations to Salesforce Flow.
- Deliver dashboards and performance reports for sales and compliance tracking.
Project Control Services Associate
a previous company · Manila, Philippines · Jun 2017 - Jan 2019
- Handle Salesforce configuration changes, validation rules, and approval processes.
- Resolve user-reported system issues, perform smoke testing, and validate fixes.
- Support QA teams in UAT test scenario design and data preparation.
- Manage user security settings, including login policies and MFA enforcement.