Danica M.
Accounts Payable - Invoice Processing Specialist
Compare at US rates $12,000/mo?
Notable Highlight
10+ years of experience in Accounts Payable, shared services, and global finance operations. Supported AP operations across North America, Canada, South Africa, and the Middle East, with exposure to Europe, APAC, LATAM, Australia, and EMEA through cross-functional projects and transitions. Progressed from Accounts Payable Analyst to Assistant Team Lead and Accounts Payable Team Lead, demonstrating strong leadership and operational expertise.
Currently supports Accounts Payable operations at a previous company in a high-volume global environment. Led teams responsible for staffing, coaching, performance management, process meetings, and daily operational oversight. Participated in multiple process migrations and transitions, successfully moving AP operations from onshore teams to shared service and third-party support models.
Extensive experience with enterprise finance systems including SAP, Oracle, Workday, Coupa, Concur, Salesforce, ServiceNow, VIM, ICC, and FileNet. Experienced in invoice processing, vendor maintenance, reconciliations, issue resolution, travel and expense processing, reporting, and quality assurance while identifying opportunities for process improvement.
Experience Summary
Danica M. is a seasoned Accounts Payable professional with over 10 years of experience in outsourcing and shared services environments, having worked for globally recognized employers including a previous company, WE, a previous company, and a previous company. She specialized in invoice processing, process transitions, system migrations, vendor maintenance, and quality assurance across multi-regional AP operations covering North America, EMEA, APAC, and Latin America. Danica demonstrated strong leadership capabilities, having managed teams of up to 8 FTEs and successfully led major system migrations (SAP to Coupa, FileNet to VIM) and cross-country process transitions. She was proficient in a wide range of AP platforms including SAP, Coupa, Oracle, Workday, Concur, and Salesforce, and had a track record of delivering measurable process improvements and earning multiple performance awards.
Key Achievements
Awarded a previous company's A-List Business Operator Award in Q3 2017, one of the highest recognitions within a previous company, acknowledged inside and outside the Philippines. At WE, received the Company's Best Team Player of the Year 2023 and Accounts Payable Mentor of the Year 2023, along with AP's Excellent Performer of the Year 2022, Company's Excellent of the Year 2021, and Most Techy Award. Successfully led the transition of 20 company codes from South Africa to Manila shared services and received commendation from Weir Global Business Services Higher Management for smooth execution. Maintained a 100% QA score for multiple consecutive periods at a previous company (August 2018-April 2019 and April-July 2017) and ranked Top 2 in the VIM Analytics Assessment at a previous company.
Skills
- Accounts Payable (AP)
- Full-Cycle AP
- Invoice Processing
- Vendor Management
- Vendor Reconciliation
- Account Reconciliation
- Expense Management
- Travel & Expense (T&E)
- Employee Reimbursements
- Helpdesk Support
- Shared Services
- Process Improvement
- Process Migration
- Process Transition
- Quality Assurance
- Team Leadership
- Staff Coaching
- Stakeholder Management
- Reporting
- SAP
- Oracle
- Workday
- Coupa
- SAP Concur
- Salesforce
- ServiceNow
- FileNet
- Freshdesk
- Captiva
- VIM
- ICC
- Condor
- Lotus Notes
- Coda
- Google Workspace
- Microsoft Office
- Claude
- AI Productivity Tools
Brings hands-on experience across Invoice Processing, Accounts Payable, Process Transition, System Migration, Issue Resolution and Vendor Maintenance. Also works across:
- Statement Reconciliation
- GRIR Reporting
- Travel and Expense
- Quality Assurance
- Helpdesk
- Team Leadership
- Training and Coaching
- Data Analysis
- Planning and Organizing
- SAP
- Coupa
- Workday
- Oracle
- VIM
- Concur
- Freshdesk
- Lotus Notes
- ServiceNow
- ICC
- Captiva
- Salesforce
- FileNet
- Condor
- Google Tools
- Microsoft Office Tools
- AI Tools (Coda, Claude, Cowork)
- Month-End Activities
- Aging and Pending Reports
- PO and Non-PO Invoice Processing
- Quality Auditing
- Process Documentation
- Master Data Gathering (MDG)
- Staffing
Work Experience
Accounts Payable - Invoice Processing Specialist
NP · Sept 2024 - Present
- Process invoices for US and Canada operations.
- Lead process transition from the region.
- Investigate and resolve invoice, payment, and vendor-related issues by collaborating with cross-functional teams to ensure timely resolution.
- Provide exceptional customer service by responding to internal and external stakeholder inquiries and maintaining strong business relationships.
- Participate in review, testing, and validation of system enhancements to improve operational efficiency and process accuracy.
- Generate and maintain operational reports to support performance tracking, compliance, and management decision-making.
- Test AI-powered tools and provide detailed feedback to support process automation, system improvements, and user adoption.
Accounts Payable Team Lead
WE · Apr 2023 - Jul 2024
- Successfully led process transition of 20 company codes from South Africa (local) to Manila (shared service).
- Acquire legacy system Lotus Note and migrate to Coupa and SAP.
- Smoothly transition South Africa Accounts Payable and Travel and Expense process from Weir Global Business Services (shared services) to the outsourcing company.
- Lead 8 reporting FTEs consisting of 6 Filipinos and 2 Indians.
- Oversee transitions, helpdesk, issue resolutions, reconciliation, reporting, facilitate team huddles, leadership and process meetings, processing of critical invoices, review of pending and aged items, month-end activities, staffing, and team coaching.
- Receive commendation from Local South Africa Leadership for process improvement and best practices shared while acquiring the process.
- Receive commendation from Weir Global Business Services Higher Management for smooth transition of both South Africa to Manila and Shared Services to outsourcing company.
Account Payable Assistant Team Lead
WE · Apr 2022 - Mar 2023
- Stabilize North America and Canada new system by determining most system issues and providing necessary solutions. Team receives award for minimal email inquiries by completing daily tasks in invoice processing and payments; other regions mirror same strategy.
- Smoothly transition process to new hires in preparation for company's new projects.
- Lead 5 FTEs consisting of 4 Filipinos and 1 Mexican while reporting to a Mexican Team Lead.
- Support South Africa transitions while performing full-time tasks in North America and Canada.
- Oversee transitions, system issue resolution, helpdesk, issue resolutions, reconciliations, reporting, facilitate team huddles, process meetings, processing of all types of invoices, review and resolution of pending and aged items, month-end activities, staffing, and team coaching.
- Receive award as Company's Best Team Player of the Year 2023 and Accounts Payable Mentor of the Year 2023.
Accounts Payable Analyst
WE · Aug 2020 - Mar 2022
- Successfully stabilize 1 North America company code; process is mirrored by other company codes and regions.
- Strictly monitor leases, utilities, payroll, and critical invoices processes for all North America and Canada company codes, resulting in cost savings achievement by eliminating late fees and surcharges.
- Participate in system migration from SAP to Coupa. Master Coupa in less than 6 months and train teammates.
- Lower volume of unpaid and pending invoices by investigating root cause and resolving complex system concerns and issues.
- Create weekly pending and aging report sent to stakeholders to communicate invoice resolution and payment. Achieve significant decrease in pending items and increase in paid invoices.
- Serve as knowledge recipient for Mexico.
- Cross train to all North America and Canada processes while providing back-up processing for Mexico, some processes for Europe and Australia company codes, and Oracle process.
- Process PO and Non-PO invoices and critical invoices.
- Handle daily receipt of employee reimbursements and cash advances for travel and expense process.
- Answer queries via email, team call, or phone call. Resolve issues for PO, Non-PO, payments, and vendor details concerns.
- Generate, review, and communicate daily, weekly, and monthly reports including daily allocation, statement reconciliations, GRIR, pending and aging reports, and MSRs (monthly service reports) for higher management.
- Receive award as AP's Excellent Performer of the Year 2022 and Top Performer for H1 2022.
- Receive award as Company's Excellent of the Year 2021, Most Techy Award, and Top Performer for H1 2021.
Invoice Specialist
GGBS · May 2019 - Dec 2019
- Process non-PO invoices for North America.
- Work on system transition from SAP and FileNet to VIM Analytics.
- Participate in MDG (Master Data Gathering) process establishment.
- Conduct End of Day report. Perform daily Quality Audit reports.
- Monitor daily and weekly volume for Operational Excellence report in relation to system migrations.
- Answer queries directly from clients and/or counterparts.
- Rank Top 2 in VIM Analytics Assessment.
- Implement 2 Process Improvements related to system and reporting.
Accounts Payable Associate
AP · Oct 2018 - May 2019
- Process Global PO and Non-PO Invoices for both Trade and Intercompany, including Freight invoices, Advance payments, Commissions, Utilities and Leases. Systems: SAP, Oracle, VIM, Salesforce, IO Tooling.
- Handle US, Canada, Europe, Asia Pacific, Latin America, EMEA, Argentina Invoice Processing, Quality Assurance - IP and Payments and Issue Resolutions.
- Handle mailbox inquiries for vendor, buyer/purchasing, business, and issue resolution related matters.
- Execute process transitions for 3 projects.
- Perform system migrations including testing, troubleshooting, and ticketing.
- Create process documentation, DTP, and cheat sheets.
- Index invoices for US, Canada, Asia Pacific, EMEA, and Latin America. Systems: Captiva and ICC (SAP).
- Forward invoices from mailbox.
- Generate GRIR report, Monthly Reconciliations, Inflow and End of Day report, Weekly GL Clearing reports, Daily and Monthly Audit Reports.
- Pioneer Quality Auditing of Invoice Processing Global (NORAM, LATAM, APAC and EMEA) and Payments Global (NORAM, LATAM, APAC and EMEA).
- Serve as knowledge recipient for Argentina Invoice Processing Audit using Condor (system in Spanish Language).
- Present Operation excellence initiatives.
- Implement process improvements related to process guides, cheat sheets, and cost saving: 1 process improvement for 2019, 3 for 2018, 3 for 2017.
- Receive A-List Award: Business Operator Awardee Q3 2017-one of the highest awards in a previous company recognized inside and outside Philippines.
- Achieve Monthly Top Performer status from Nov 2018 - Mar 2019.
- Maintain 100% QA Score Aug 2018 - Apr 2019 (Invoice Processing).
- Maintain 100% QA Score Apr - Jul 2017 (Invoice Processing).
Accounts Payable New Associate
AP · Dec 2015 - Sep 2019
- Process Global PO and Non-PO Invoices for both Trade and Intercompany, including Freight invoices, Advance payments, Commissions, Utilities and Leases. Systems: SAP, Oracle, VIM, Salesforce, IO Tooling.
- Handle US, Canada, Europe, Asia Pacific, Latin America, EMEA, Argentina Invoice Processing, Quality Assurance - IP and Payments and Issue Resolutions.