Anrich D.
Operations / executive assistant / Supply and Demand planning/accounts
Compare at US rates $21,000/mo?
Notable Highlight
Brought extensive experience managing national and regional operations across financial services, logistics, and supply chain management. Successfully oversaw multi-site branch operations, warehouse and distribution functions, procurement, transport logistics, and business support services while ensuring regulatory compliance and financial performance. Possessed strong commercial acumen with expertise in budgeting, payroll oversight, commission management, financial reporting, executive-level reporting, and strategic planning. Demonstrated collaborative leadership focused on operational excellence, continuous improvement, staff development, and long-term relationship building with clients, suppliers, and key stakeholders. Held a B.Com in Entrepreneurship and Business Management and a Project Management Certificate.
Experience Summary
An accomplished operations and general management professional with over nine years of leadership experience across financial services, logistics, warehousing, supply chain, and e-waste recycling. Proven track record of leading multi-site operations, improving operational efficiency, implementing strategic business initiatives, and driving sustainable growth. Expertise spans operational management, financial planning, procurement, logistics, inventory control, fleet management, compliance, and people leadership. Consistently delivered measurable improvements through process optimization, cost reduction, strong governance, and effective stakeholder management while leading cross-functional teams in dynamic, fast-paced environments.
Key Achievements
Successfully strengthened operational governance and compliance across a national network of 12 branches in the financial services sector while supporting a seamless migration to a new loan management system with minimal business disruption. Improved loan quality, financial controls, payroll governance, and debt recovery processes while contributing to executive and board-level strategic decision-making. As General Manager in the e-waste recycling industry, improved operational productivity by implementing new policies and procedures, reducing overhead costs, increasing profitability, optimizing fleet and transport operations, strengthening environmental and safety compliance, and driving business development initiatives that expanded the company's client base and market presence. As Operations Manager at a previous company, delivered significant improvements in logistics efficiency, procurement processes, inventory management, and fleet performance, resulting in reduced transportation costs, enhanced regulatory compliance, and stronger client and supplier relationships while managing large-scale corporate recycling projects. As Warehouse and Logistics Manager at MO, optimized international shipping operations by negotiating favorable freight agreements, improving delivery timelines, ensuring customs compliance, and strengthening supply chain relationships, leading to more efficient global logistics operations and improved customer service. As Assistant Manager at KER, contributed to operational stability by improving warehouse processes, inventory accuracy, budgeting, cost control, staff supervision, and implementation of operational policies that supported business efficiency and compliance.
Skills
Work Experience
Operations Manager
NML · South Africa · Apr 2025 - Present
- Strengthen operational governance and compliance across a 12-branch national footprint.
- Successfully support system migration to a previous company, ensuring minimal disruption to lending operations.
- Improve loan quality and policy adherence through consistent loan audits and evaluator oversight.
- Enhance financial controls, including payroll and commission approval processes.
- Play a key role in bad debt management, supporting improved recovery outcomes.
- Contribute at executive and board level, supporting informed strategic and financial decision-making.
- Provide oversight for daily operational use of Amplifin for loan payouts and debit order processing.
- Manage loan origination systems, including Neptus and subsequent migration to a previous company.
- Complete comprehensive operational training at a previous company head office, ensuring effective system adoption.
- Perform detailed loan audits to validate evaluator decisions, affordability assessments, and policy compliance.
- Analyse income statements and operational reports, delivering clear financial insights to senior management and the board.
- Control branch budgets, weekly expenditure, liquidity, and capital allocation to support sustainable loan disbursements.
- Review and approve payroll and marketer commission payments, ensuring accuracy, compliance, and cost discipline.
- Partner closely with Group Finance to maintain strong financial governance and operational control.
- Manage bad debt and arrears portfolios, negotiating repayment arrangements, approving write-offs, and overseeing handovers to collections to maximize recoveries.
- Develop and implement operational policies and SOPs, ensuring compliance with lending regulations, internal controls, and governance standards.
- Provide oversight for HR administration, including leave management, staff records, and support for disciplinary and retrenchment processes.
- Contribute to board and senior management forums, supporting strategic planning, performance management, and operational improvement initiatives.
- Support marketing and growth strategies to improve loan uptake, branch performance, and overall business efficiency.
- Ensure all branches operate efficiently, compliantly, and profitably in line with group policies and lending regulations.
- Conduct regular branch visits, operational reviews, and compliance audits.
- Lead and coordinate branch relocations, renovations, and reconstructions, maintaining service continuity and operational stability.
General Manager
IER · South Africa · Oct 2021 - Mar 2025
- Develop and implement policies and procedures that improved productivity and streamlined workflows.
- Successfully optimize financial operations, reducing overhead costs while increasing client retention and profitability.
- Strengthen compliance with environmental and safety regulations, reducing operational risks.
- Increase fleet availability and transport efficiency through fuel reconciliation and optimized scheduling.
- Lead business development initiatives, securing new clients and expanding the company's footprint in e-waste recycling.
- Provide oversight for business operations, financial management, logistics, and strategic growth within the electronic recycling industry.
- Spearhead business expansion initiatives, ensuring sustainable revenue growth and market positioning.
- Provide oversight for financial operations, cost management, and procurement, ensuring financial efficiency and profitability.
- Manage receiving, warehousing, distribution, and transport logistics, ensuring compliance with OHS Act 85 of 1993.
- Implement cost-saving measures, risk management strategies, and SOPs, improving overall operational efficiency.
- Foster strong relationships with vendors, transport providers, and key clients, enhancing collaboration and service delivery.
- Ensure adherence to health, safety, and environmental regulations, creating a safe and compliant work environment.
- Lead recruitment, training, and staff performance initiatives, fostering a high-performing workforce.
Operations Manager
a previous company · South Africa · July 2019 - Sep 2021
- Successfully optimize logistics and fleet management, reducing transportation costs while ensuring operational continuity.
- Implement streamlined inventory and documentation systems, enhancing tracking accuracy and compliance.
- Strengthen client retention and stakeholder relationships, driving business growth and market credibility.
- Develop and execute cost-reduction strategies, improving financial efficiency across the supply chain.
- Manage warehouse operations, procurement, and fleet logistics, ensuring compliance with company policies and regulatory requirements.
- Lead large-scale e-waste collection projects for major corporate clients, ensuring accurate documentation and audit compliance.
- Supervise the end-to-end procurement process, including sourcing, purchasing, and receiving, to maintain cost-effective operations.
- Ensure full compliance with Occupational Health and Safety Act 85 of 1993, implementing risk mitigation strategies.
- Optimize transport and logistics operations, improving fleet efficiency and reducing costs.
- Conduct daily fuel reconciliations to maintain target fuel usage and reduce operational expenses.
- Develop and enforce warehouse handling and shipping policies, ensuring full compliance with industry regulations.
- Build and maintain strong relationships with clients, suppliers, and transport companies, fostering collaboration and operational efficiency.
- Lead staff training and development programs, enhancing workforce skills and fostering a culture of continuous improvement.
- Apply project management methodologies to oversee multiple priorities, ensuring smooth execution of initiatives.
Warehouse & Logistics Manager
MO · South Africa · May 2016 - June 2019
- Optimize international shipping routes, reducing costs while improving delivery timelines.
- Implement customs compliance strategies, ensuring seamless cross-border logistics.
- Strengthen supplier and carrier relationships, enhancing service reliability and operational efficiency.
- Manage end-to-end logistics operations, ensuring cost-effective and efficient domestic and international goods movement.
- Provide oversight for shipment coordination, customs compliance, and customer service excellence.
- Lead import/export documentation processing, carrier selection, and shipment tracking to ensure timely deliveries.
- Negotiate shipping rates and routes, optimizing costs while maintaining service quality.
- Ensure compliance with global trade regulations, mitigating risks and refining logistics strategies.
- Conduct cost analyses and procurement evaluations, securing favorable transportation and insurance agreements.
- Provide real-time shipment updates, resolving customs queries to minimize delivery delays.
- Maintain data-driven delivery management systems, enhancing inventory control and warehouse efficiency.
Assistant Manager
KER · South Africa · Dec 2015 - Apr 2016
- Assist in managing daily operations, ensuring smooth workflow and process efficiency.
- Supervise and train warehouse and logistics staff, maintaining high performance and safety standards.
- Monitor inventory levels and coordinate procurement, optimizing stock levels.
- Provide oversight for budgeting, cost control measures, and financial reporting, supporting financial stability.
- Investigate stock variances, implementing corrective actions for inventory accuracy.
- Address customer inquiries and concerns, maintaining high service quality.
- Develop and enforce company policies and operational guidelines for compliance and consistency.