Indrani A.
Social Media managment
Compare at US rates $6,000/mo?
Notable Highlight
Mandy combined extensive administrative expertise with practical experience in bookkeeping, HR administration, payroll processing, quotation preparation, cost analysis, and digital marketing. She was proficient in Microsoft Office, Google Workspace, Canva, Meta Business Suite, Google Analytics, and SEO tools, and completed multiple professional certifications, including Bookkeeping to Trial Balance, Canva Essentials, Google Ads, Social Media Marketing, and an Advanced TEFL/TESOL qualification. Her long tenure with a single employer demonstrated exceptional reliability, loyalty, and the ability to manage multiple business functions simultaneously in a fast-paced environment.
Experience Summary
Indrani was an Office Administrator and Executive Assistant with over 20 years of experience across office administration, executive support, sales administration, HR, finance, customer service, and digital marketing. She spent more than 17 years as the sole administrator at SAHS, managing end-to-end business operations including quotations, invoicing, payroll administration, recruitment, supplier coordination, customer relations, and marketing. Her career also included retail management, where she led teams, drove sales performance, and oversaw daily store operations.
Key Achievements
Mandy independently managed the full administrative and operational functions of SAHS for over 17 years, supporting the business across finance, HR, sales, procurement, and marketing. She streamlined operational processes by creating a comprehensive staff onboarding manual, reduced installation times by implementing software preparation procedures for technicians, and managed the company's entire digital marketing presence across seven social media platforms. Earlier in her career, she received multiple regional and national Super League Gold, Silver, and Bronze Sales Awards over four consecutive years, recognizing her outstanding retail sales performance and leadership.
Skills
content scheduling, planning of posts, keyword research, community engagement, using canva to deisgn posts with text overlays, doing captions that are benificial for AI overview, doing blog topic research for possibilties of ranking on google and chat gpt etc, i can use scheduling tools etc. I use Pinterest to promote the business, i can do pinterest post with images etc.
Work Experience
Office Administrator
SAHS · Durban · Aug 2007 - Jun 2025
- Served as the sole office administrator and central point of contact for all business operations, managing customer queries, phones, emails, filing, invoicing, and office support from start to finish.
- Managed the full quotation process end-to-end: gathered project requirements from the owner after client site visits, clarified scope, approached multiple suppliers for pricing, built detailed cost sheets in Excel with costs, mark-up, and profit margins, reviewed with the owner, added labour and sundries, and emailed final quotes to clients.
- Issued all client invoices via email, processed supplier payments via the company bank account, and conducted post-service follow-up calls to check client satisfaction.
- Performed month-end financial record-keeping: captured all supplier and customer invoices into spreadsheets, reconciled bank statements for accuracy, and scanned and emailed source documents to the accountant for VAT processing.
- Managed full HR administration for a team of under 10 staff: processed monthly salaries, issued salary slips, maintained attendance records, filed sick notes, calculated year-end bonuses, drafted employment contracts, and issued written warnings when required. Forwarded payroll data to the accountant for UIF submissions.
- Handled all recruitment administration: posted job adverts on job portals and local community groups, received and shortlisted CVs, and presented candidates to the owner for final selection.
- Created a comprehensive staff onboarding manual covering all company procedures and operations from start to finish.
- Ordered stock and supplies for the company; booked and coordinated staff training as required.
- Prepared USB drives pre-loaded with DSTV decoder software for the installation team, cutting on-site software installation time in half.
- Designed company business cards and promotional flyers using Canva.
- Single-handedly managed all digital marketing for 3+ years: ran 7 social media platforms, wrote blog posts, updated the company website, managed the Google Business Profile, created content, ran paid ads, and monitored Google Analytics and Google Search Console to grow brand awareness and local search visibility.
- Supported the sales team and all departments with administrative tasks and communicated Multichoice/DSTV updates to staff and customers.
Store Manageress
PHWUDGB · Durban · Nov 2001 - Jun 2006
- Directed daily store operations: task delegation, timesheets, sales reports, stock transfers, merchandising, and monthly stock takes.
- Recruited, trained, and motivated sales staff through weekly meetings, performance challenges, and goal-setting to consistently exceed targets.
- Won multiple Super League Awards (Gold, Silver, and Bronze) at the regional and national level for outstanding sales performance (2002-2005).
- Oversaw cash handling, banking, till reconciliation, opening and closing procedures, and customer relationship management.