Daniel M.
Cusstomer Success, Account Administration, Data Capture, Customer/Technical support
Compare at US rates $21,000/mo?
Notable Highlight
Daniel combined hands-on operational leadership with strong customer service, sales, and administrative expertise. He was proficient in Microsoft Office, Google Workspace, Xero, Monday.com, Slack, Microsoft Teams, Canva, WIX, Meta Business Suite, Mintsoft, and Perfex, with additional knowledge of paid digital advertising. He completed a Yachtmaster Coastal qualification through the Royal Yachting Association and pursued Business Management studies through UNISA. His technical knowledge, entrepreneurial mindset, and ability to lead teams, manage stakeholders, and solve complex operational challenges made him a well-rounded and adaptable professional.
Experience Summary
Daniel is a versatile operations, customer service, and business management professional with over 10 years of experience across hospitality, tourism, customer support, sales, construction, logistics, and administration. As owner and Operations Manager of Mtentu Centre & Campsite, he oversaw all aspects of business operations, including staff management, customer service, marketing, finance, facilities maintenance, and supplier coordination. His career also included experience in account administration, technical sales, partner support, event management, and construction supervision.
Key Achievements
Daniel successfully built and managed multiple businesses and projects, including owning and operating Mtentu Centre & Campsite and founding BOB, where he managed production, branding, finances, and operations. He supervised construction projects for the British Embassy within a UN safe zone in Somalia, organized and delivered a successful public sporting event through sponsorship acquisition and community engagement, and improved customer experiences through effective account management, operational support, and relationship building. His entrepreneurial background demonstrated a proven ability to manage end-to-end business functions while leading teams and delivering operational excellence.
Skills
Work Experience
Account Administrator, Marketing and Customer Service
KSF · Remote Work · 2026 - Present
- Manage and maintain accurate client and guest accounts, ensuring all balances are up to date.
- Follow up on outstanding payments and resolve account-related queries efficiently.
- Oversee invoicing processes, ensuring all billing is accurate and issued on time.
- Verify dispatched warehouse orders, ensuring correct shipping costs are applied.
- Assist with marketing initiatives, including content coordination and customer engagement.
- Maintain organized records and administrative systems for efficient account management.
- Support general administrative functions to ensure smooth day-to-day operations across multiple clients.
- Provide customer support by handling inquiries and ensuring a positive client experience.
Owner & Operations Manager
MCMC · Transkei, South Africa · 2016 - Present
- Own and operate a hospitality and tourism business employing 4 permanent and 6 seasonal staff.
- Recruit, train, and supervise staff to ensure high service standards.
- Manage all guest communications, bookings, complaints, and inquiries via phone and email.
- Oversee maintenance, repairs, and new builds across the campsite, cottages, and facilities.
- Plan, design, and schedule social media content to drive awareness and increase bookings.
- Design, update, and manage the business website using Wix.
- Liaise with community representatives to manage concerns and maintain positive relationships.
- Handle payroll, expenses, supplier payments, and day-to-day financial administration.
Deckhand
LYS · Mediterranean · June 2019 - December 2019
- Assist with yacht preparation for charter.
- Conduct general deck duties and engine room cleaning.
- Support onboard maintenance and cleanliness standards.
- Sail with guests between Barcelona, Ibiza, and Palma de Mallorca.
Event Owner & Organiser
WBTW · Cape Town, South Africa · January - April 2018
- Secure council permission to host a public sporting waterpolo tournament event in tidal pools.
- Design event branding and marketing materials.
- Promote the event via social media and direct outreach to clubs and schools.
- Secure sponsors for prizes, equipment, and participant packs.
- Manage logistics and operations on the event day.
Partner & Customer Support
ETT · Cape Town, South Africa · February 2018 - April 2019
- Provide customer and partner support via chat, email, and phone.
- Assist partners with on-boarding, updating their accounts, tour listings, and assisting with booking management.
- Manage changes and updates to partner EzSites.
- Resolve customer issues efficiently while maintaining high service standards.
Sales & Technical Support
JPS · Hillcrest, South Africa · March 2017 - January 2018
- Sell heat pumps, LED lighting, and solar solutions to residential and commercial clients.
- Identify and approach potential clients to assess needs and propose solutions.
- Attend client meetings to recommend cost-effective and energy-efficient systems.
- Provide customer care and technical support for installations and breakdowns.
Owner & Operations Manager
BOB · Cape Town, South Africa · December 2013 - April 2016
- Found and operate a small craft brewery producing six beer styles.
- Employ and manage two staff members.
- Design and build a cold room and small-scale brewery system.
- Manage brewing, quality control, stock, and order fulfillment.
- Design branding, packaging, and manage social media and website.
- Oversee finances, supplier relationships, and inventory.
Farm Manager
OF · Cape Town, South Africa · November 2013 - December 2016
- Manage staff and day-to-day farm operations.
- Issue tools, procure supplies, and coordinate maintenance work.
- Oversee alien vegetation clearing and construction/repair of on-site buildings.
Foreman
a previous company · Mogadishu, Somalia · August 2016 - January 2017
- Manage a team of 8-10 staff on construction projects within a UN safe zone.
- Supervise the construction of a secure compound including accommodation units, guard house, workshop, toilets, and cafeteria.
- Coordinate daily construction tasks for the British Embassy.
- Issue tools, manage stock, and maintain equipment control.
- Ensure deadlines, safety standards, and quality requirements are met.