Jorge S.
Project Manager
Compare at US rates $7,200/mo?
Notable Highlight
Led a phased rollout at a previous company across approximately 7,000 employees in 125 countries, managing the release in monthly batches of ~10 countries per batch to control risk and ensure accuracy.
Experience Summary
Jorge is a Project Manager and Training/L&D leader with over a decade of experience spanning app development, large-scale corporate rollouts, and people leadership, with specialized expertise in real estate technology platforms. He has built the same type of real estate/rental app twice-first at an earlier company and now at VD-with roughly 90% overlap and significantly greater scale the second time. His most operationally complex project was a system rollout at a previous company affecting approximately 7,000 employees across 125 countries, which he managed through staggered monthly releases rather than a single deployment, demonstrating enterprise-scale logistics and risk sequencing capability. His methodology combines a waterfall foundation with agile elements-particularly sprint buffers-to account for attrition, sick leave, and PTO. Training design and delivery are his strongest areas; he holds a second degree in Education. Technical and IT projects present greater challenges, as bridging developer language and stakeholder communication requires deliberate effort. He actively uses AI tools (Gemini, ChatGPT, and Claude) for productivity assistance, particularly in marketing content creation, while treating AI output as a starting point requiring his own research and judgment.
Key Achievements
Led a phased rollout at a previous company covering approximately 7,000 employees across 125 countries, managing the release in monthly batches of approximately 10 countries per batch to control risk and ensure accuracy.
Skills
Brings hands-on experience across Project Management, Waterfall, Agile/Scrum, Enterprise-scale rollout management, staggered/phased release planning and Training program design and delivery. Also works across:
- Cross-functional stakeholder communication
- UAT coordination
- KPI dashboard implementation
- AI-assisted workflow
- Google Gemini
- ChatGPT
- Claude
- Budgeting
- resourcing
Work Experience
Project Manager
VD · Oct 2025 - Aug 2026
- Led end-to-end delivery of a flagship resident mobile app (security camera monitoring, rent payments, amenity booking) from kickoff through launch on August 1, 2026, following 6 months of development.
- Reduced resident support calls and tickets by 95% in the first three weeks post-launch, validating app usability and cutting support overhead.
- Managed 4-5 concurrent smaller projects, including SOP redesign and training-process efficiency improvements.
- Coordinated a third-party vendor team (6 points of contact, 4 core stakeholders) and a 10-person client-side team spanning IT, managers, and directors.
- Led planning for the project's 30/60/90-day post-launch review cycle to track adoption and performance.
- Ran daily, weekly, and monthly stand-ups and status updates across all active projects.
Project Manager, Client Experience & Training Delivery
CV · Apr 2025 - Oct 2025
- Engaged to own maintenance, delivery, and AI-layer integration of a client training course for a sales enablement company, coordinating a cross-functional team of 6-8 (marketing, developers, project managers) alongside a 3-5 person client-side team.
- Delivered internal trainings and evaluated trainees on course mastery, with 100% of participants scoring perfect on assessments.
- Authored SOPs to make the training-delivery process repeatable, eliminating the client's need to backfill the role after contract end.
- Reported progress on a twice-weekly cadence: internally to the director and directly to the client's representative.
- Completed the engagement on schedule as project scope wound down, concluding the contract at rollout.
Training / Project Manager
a previous company · Apr 2024 - Apr 2025
- Led training strategy for a legacy-to-new accounting system migration across the accounting department: 7,000+ employees in 125 countries.
- Enabled and trained a network of 125 in-country trainers (one per country) to deliver localized software training to their accounting teams.
- Facilitated UAT across 12 monthly releases (~10 countries per release), validating country-specific accounting-law compliance and identifying bugs, most notably recurring voucher and ledger-entry display issues in early releases.
- Coordinated with SMEs, stakeholders, and executives to continuously refine training materials across the 12-month rollout.
Training Coordinator
EP · Dec 2021 - Mar 2024
- Stepped into unofficial team leadership for the final ~11 months after the L&D Director departed and was not replaced-delegated work across a team of 3 while continuing to carry a full individual workload.
- Delivered ~8 onboarding and cross-training classes per year, ranging from 3 to 25 new hires per cohort.
- Managed up to a dozen concurrent L&D projects at peak workload.
- Maintained and updated a training content library of 100+ modules alongside the team.
- Personally certified 9 high-potential employees for leadership readiness; all 9 subsequently promoted to Team Lead.
Operations Manager / Project Manager / Trainer / QA Lead
PS · Apr 2019 - Dec 2021
- Started as Remote Doorman / Customer Support (Apr-Dec 2019), handling ~125 customer calls and inquiries per day, before being promoted to Operations Manager.
- Managed daily operations for 4 teams (~50 total headcount) as Operations Manager, while concurrently serving as Project Manager for a resident-facing mobile app (camera monitoring, payments) and as unofficial part-time executive assistant to the CEO.
- Sustained QA scores of 98% against a 92% target throughout tenure.
- Drove retention to well below industry norms for contact centers, with only ~7 departures across nearly 2 years.
- Personally trained 100+ new hires as the first person hired to build out the customer service team.
- Joined C-level sales calls to provide frontline customer-experience insight, contributing to deals that helped expand company operations into Texas, California, Oregon, and Ireland.
Chief of Staff (External)
OOCE"Y · Jan 2015 - Apr 2019
- Managed the Councilor's public and private calendar, organizing speaking engagements and community outreach programs.
- Supervised a staff of 5 in coordinating the Councilor's public affairs and constituent programs.
- Led creative development for the Councilor's re-election campaign, contributing to a successful re-election.
Customer Service Representative / SME
a previous company · Jul 2014 - Dec 2014
- Provided employee stock plan support as a subject matter expert, handling ~40 cases per day.
Technical Support Representative / SME / Trainer
SGS · Apr 2011 - Jun 2014
- Delivered printer technical support while coaching and onboarding 500+ new hires in a high-turnover environment.
- Facilitated language training programs for new hires alongside technical support duties.
Customer Service Representative
ACS · Oct 2010 - Apr 2011
- Provided customer service for stock account holders, consistently meeting a 2-minute average handle time (AHT) target considered difficult to achieve.