Terron B.

Administrative

South Africa10+ years experienceAvailable now$1,000/mo

Compare at US rates $3,000/mo?

Notable Highlight

Coordinated complex legal administration processes, including court documentation, correspondence management, client communication, and compliance requirements. Served as a key liaison between legal professionals, clients, government departments, and external stakeholders, ensuring professional and efficient service delivery. Improved office productivity through structured filing systems, reporting processes, and effective use of legal practice management software such as GhostPractice. Supervised staff, managed operational schedules, and maintained high standards of customer service in legal and hospitality environments. Pursued ongoing studies in Supply Chain and Logistics Management and a Level 5 TEFL qualification.

Experience Summary

A versatile administration professional with extensive experience overseeing daily office operations, legal administration, customer service, and business support functions. Managed a legal office environment with responsibility for attorney support, court documentation, client liaison, compliance administration, billing processes, debtor management, and operational coordination. Skilled in document management, diary coordination, reporting, financial administration, supplier coordination, and team supervision. Demonstrated strong organisational ability, problem-solving skills, and a proactive approach to improving workflows and ensuring efficient service delivery.

Key Achievements

Successfully managed operations of a busy legal practice, ensuring efficient coordination between attorneys, clients, courts, advocates, and external service providers. Developed and maintained effective document control and filing systems to improve accessibility, compliance, and operational efficiency across criminal, civil, and labour matters. Managed debtor accounts, billing processes, and payment follow-ups for multiple legal service providers, improving financial administration and client account management. Supported attorneys with court-ready documentation, trial preparation, scheduling, and administrative requirements while maintaining strict confidentiality and professional standards. Progressed through roles in office administration, legal management, customer service, and operations.

Skills

Brings hands-on experience across Office administration and management, Excellent verbal and written communication, Time management and prioritisation, Organisational skills, Diary and calendar management and Document preparation and management. Also works across Filing and records management, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Data capturing, accurate record-keeping, Minute-taking, report writing Customer service and client relations.

Work Experience

Legal Office Manager / Legal Secretary

VSA · Stanger · Jun 2016 - Present

Oversee and manage day-to-day operations of the legal office, ensuring efficiency, compliance, and professional service delivery.
Take full responsibility for management, control, and integrity of all legal files across criminal, civil, and labour matters.
Develop, implement, and maintain effective document management, filing, and archiving systems to support operational excellence.
Monitor and enforce file maintenance policies, including document retention, disposal, and compliance requirements.
Coordinate and manage attorney diaries, court schedules, consultations, meetings, and business travel.
Act as central coordination point between attorneys, clients, courts, advocates, and external service providers.
Supervise flow of all incoming and outgoing correspondence, ensuring accurate categorization, tracking, and response.
Ensure all court documentation is properly prepared, indexed, paginated, and filed in accordance with procedural requirements.
Lead preparation and quality control of legal correspondence, reports, and client communications.
Maintain oversight of court-ready files, ensuring deadlines, documentation, and compliance standards are consistently met.
Manage debtor accounts, implement repayment arrangements, and oversee follow-ups on outstanding accounts.
Support legal action against debtors by coordinating and supplying accurate financial and case documentation.
Oversee billing processes and monthly statements for FNB Law on Call, Clientele, LIPCO, and Legal Wise in line with tariff structures.
Compile, analyze, and distribute progress and performance reports for management, clients, and legal service providers.
Act as first point of escalation for client enquiries, ensuring professional resolution and client satisfaction.
Monitor key deadlines and proactively remind attorneys of critical tasks, court dates, and statutory timeframes.
Manage and coordinate courier services, service of process, and external logistics.
Ensure effective use of legal practice management systems (e.g. GhostPractice) to support reporting, tracking, and efficiency.
Represent firm professionally when liaising with Department of Justice offices across KwaZulu-Natal.
Provide in-court administrative support to attorneys, including note-taking, trial summaries, and transcription.
Uphold high standards of confidentiality, governance, and professional ethics.

Office Administrator

ISF · Durban · Jun 2015 - Jun 2016

Coordinate shift planning to ensure adequate staffing and smooth daily operations.
Demonstrate strong multitasking and adaptability in fast-paced office environment.
Apply effective problem-solving skills to resolve administrative and operational issues.
Deliver consistent, professional customer service to internal staff and external clients.
Maintain strict confidentiality and discretion when handling sensitive information.
Ensure reliability and accuracy in completing administrative tasks and meeting deadlines.
Assist with basic negotiation and coordination with suppliers and service providers.
Perform accurate data capturing and updating of records and systems.
Process and record leave requests in accordance with company policies.
Maintain organized filing systems for physical and electronic documents.
Conduct routine safety and floor checks to support workplace compliance and productivity.
Place and track office and operational orders, ensuring timely availability of supplies.
Draft, type, and distribute company correspondence, including letters, emails, and notices.
Schedule and coordinate appointments, meetings, and internal calendars.
Create and issue invoices accurately and timeously.
Maintain records of company debtors, follow up on outstanding payments, and update payment status.
Provide ongoing administrative support to ensure efficient office operations and workflow.

Secretary / Admin Clerk

KNA · Tongaat · Dec 2013 - May 2015

Perform accurate data capturing and updating of company records.
Maintain organized filing systems for physical and electronic documents.
Assist with planning and scheduling meetings.
Provide general secretarial support, including drafting and typing correspondence.
Handle incoming and outgoing emails and telephone calls professionally.
Liaise with clients to provide information and ensure client satisfaction.
Support daily office operations through reliable administrative assistance.
Ensure confidentiality and accuracy when handling company and client information.

Guest House Manager

IRGH · Stanger · Dec 2010 - Dec 2012

Manage and confirm guest bookings, reservations, and cancellations.
Supervise daily operations of reception and front-of-house area.
Maintain accurate filing systems and data capturing for bookings, invoices, and guest records.
Oversee and manage staff performance, duty rosters, and daily operations.
Ensure high standards of hygiene, cleanliness, and presentation throughout guest house.
Uphold exceptional customer service standards to enhance guest satisfaction.
Liaise with guests daily via telephone, email, and in person, addressing enquiries and resolving concerns.
Plan, coordinate, and host meetings, conferences, and small events at facility.
Arrange travel and transport logistics for guests when required.
Monitor operational needs and assist with basic administrative and reporting tasks.
Ensure compliance with health, safety, and hospitality standards.