Moisés G.
✨ Newly AddedOperations Coordinator
Compare at US rates $13,500/mo?
AI Experience
Notable Highlight
Moisés is an operations and project coordination professional with experience in advertising and film production, logistics, client management, and process improvement. He began his career supporting production and project coordination in an advertising environment and worked as a production assistant on a film in Venezuela before transitioning into operational project management in Colombia. In his current role, he manages approximately 18 clients and handles more than 10 active requests per week. His responsibilities include coordinating logistics services, communicating with clients and vendors, maintaining documentation, tracking deadlines, and managing invoicing. Works hands-on with Claude - the AI Experience section above has the examples.
Experience Summary
Moisés is an operations and project coordination professional with experience in advertising and film production, logistics, client management, and process improvement. He began his career supporting production and project coordination in an advertising environment and worked as a production assistant on a film in Venezuela before transitioning to operational project management in Colombia. In his current role, he manages approximately 18 clients and handles more than 10 active requests per week. His responsibilities include coordinating logistics services, communicating with clients and vendors, maintaining documentation, tracking deadlines, and managing invoicing. He has demonstrated initiative in repurposing existing systems to improve hiring, training, and service delivery processes. His experience includes ClickUp, Notion, Microsoft Planner, Excel, and AI tools such as Claude to organize information, identify missing documentation, and build workflows.
Key Achievements
Managed a portfolio of approximately 18 clients with 10+ active requests weekly in a high-volume operational environment. Identified vendor communication inefficiencies and proposed a more automated, real-time update process for logistics activities. Repurposed an underutilized learning-management system to support candidate screening, assessments, hiring processes, and employee training. Identified an unmet customer need for Excel training, contributing to the development of a new revenue-generating service. Used structured trackers and documentation to improve visibility across deadlines, owners, invoices, services, and client requirements. Demonstrated a proactive root-cause and problem-solving approach to recurring issues rather than addressing them individually.
Skills
Brings hands-on experience across Project and Operations Coordination, Process Improvement, Tracking Systems and SOPs, Cross-functional Coordination, Stakeholder and Vendor Management and Documentation and Reporting. Also works across:
- Onboarding Program Design
- Quality Assurance
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Google Docs
- Google Sheets
- Google Drive
- Google Calendar
- Gmail
- Notion
- ClickUp
- Oracle ERP
- SAP
- AI-Assisted Productivity (Claude, ChatGPT)
- International Logistics and Transportation
- Production Coordination
- Resource Allocation
- Time Management
- Attention to Detail
Work Experience
Operations Coordinator
STC · Bogotá, D.C., Colombia · Apr 2024 - Present
- Serve as the primary point of coordination for a portfolio of 18 international client accounts, independently managing 10+ daily requests and 12+ weekly bookings while maintaining a 90%+ on-time delivery rate.
- Partner with 5 cross-functional internal teams and 6 external business partners to maintain accurate documentation, track deliverables, and proactively resolve issues across 8+ ongoing operational workstreams.
Specialized Projects Manager
LS · Barranquilla, Atlántico, Colombia · Jul 2018 - Apr 2024
- Served as a trusted operational partner to business leaders across 5+ business units, coordinating priorities, timelines, and resources on their behalf and standardizing reporting for consistency.
- Anticipated stakeholder needs and designed customized process solutions, including training programs that expanded the department's offerings to two external clients.
- Created and maintained standardized documentation, tracking systems, and evaluation workflows supporting 100+ new hires per month, reducing administrative effort by approximately 40%.
Customer Service Team Lead & Field Effectiveness Coach
a previous company · Bogotá, D.C., Colombia · Sep 2015 - Dec 2017
- Led quality assurance and reporting for a multi-market customer service team, translating findings into operational and process improvements.
- Designed and managed a structured onboarding program, ensuring new team members were fully prepared before taking on operational responsibilities.
Production Coordinator
FRP · Venezuela · Earlier Experience
- Coordinated production schedules, logistics, stakeholder communication, and resource allocation across five commercial and audiovisual productions, supporting on-time delivery within fixed budgets.
- Advanced from PA/Runner to Production Coordinator, building a foundation in cross-functional coordination, operational planning, and execution under tight deadlines.