Giovanni F.

Giovanni is a Revenue Operations and Sales Operations professional with eight years of focused experience in Revenue Operations, Business Operations, and cross-functional operational functions. His background includes progression through BDR, Account Executive, Account Manager, and RevOps roles, providing strong end-to-end understanding of the sales and customer lifecycle. He has extensive experience across Sales Operations, Marketing Operations, Customer Success, GTM strategy, onboarding, post-sales operations, churn reporting, invoicing, commission administration, and executive-level reporting. He has worked primarily within B2B SaaS and technology environments, with additional exposure to ATS/recruiting, ERP, NPS/collections, and event management. Giovanni brings particularly strong HubSpot and CRM expertise, with six years of hands-on HubSpot experience and two implementations built from scratch. He has managed CRM processes across the full funnel, including leads, contacts, opportunities, sales pipelines, marketing workflows, customer success, onboarding, and post-sales operations. He is experienced in pipeline forecasting, CRM data hygiene, dashboard development, sales analytics, and GTM reporting, regularly partnering with sales and marketing teams to improve processes and provide leadership with actionable insights. He also has a strong automation and AI background, using Zapier, Make, n8n, APIs, and AI tools to streamline workflows and build scalable operational systems. On process improvement, Giovanni identifies broken or inefficient processes by analyzing behavior and metrics, then works across teams to implement fixes. He recently led a data pipeline recovery that restored years of missing support data into customer health reporting and is currently leading a full redesign of the customer health score model, which he identified as inaccurate in its current form. On AI, Giovanni moves beyond chatbot applications. He built automated workflows with Claude that handle planning and reporting from Slack, meeting notes, and Jira, with guardrails requiring confirmation before execution. He also connected AI directly to core data tools-including Gainsight, Salesforce, Redshift, and HubSpot-to query, audit, and troubleshoot faster. He is currently leading the internal push to grant AI write access to the CS platform, working through testing and governance.

Implemented HubSpot from scratch twice, supporting processes across marketing, sales, and customer success. Built end-to-end CRM workflows covering leads, contacts, opportunities, pipeline management, onboarding, and post-sales operations. Developed dashboards and reporting systems to provide sales performance, pipeline, forecasting, and GTM insights to leadership. Designed metric collection points within operational processes to improve CRM data quality and reporting accuracy. Supported daily pipeline reviews and close-probability analysis in partnership with sales teams. Built automated workflows using Zapier, Make, and n8n, including AI agents for personalized email processes. Implemented AI tools into operational workflows for task organization, data ecosystem development, and workflow automation. Managed commission administration, churn reporting, onboarding, invoicing, and post-sales operational processes.

Brings hands-on experience across HubSpot CRM implementation, HubSpot administration, Salesforce administration, Gainsight, Revenue Operations (RevOps) and Sales Operations. Also works across:

• •Customer Success Operations
• •GTM systems
• •Power BI
• •Looker Studio
• •BigQuery
• •Gainsight Data Designer
• •Advanced Excel
• •Salesforce Flows
• •Gainsight Rules
• •Zapier
• •API workflows
• •Google Sheets
• •Workflow automation
• •Process mapping and improvement
• •Pipeline management
• •Forecasting and revenue visibility
• •Dashboarding and BI reporting
• •Data quality and lifecycle operations
• •CRM architecture
• •Lead management
• •KPI development
• •Cross-functional enablement
• •Notion
• •Asana
• •Confluence
• •Python (basic)
• •SQL
• •Revenue Operations and Sales Operations
• •End-to-end sales and customer lifecycle management
• •GTM strategy and operations
• •Sales analytics
• •forecasting
• •reporting
• •dashboard development
• •CRM implementation
• •optimization
• •data hygiene
• •Lead
• •contact
• •opportunity management
• •Pipeline management and close-probability analysis
• •Marketing Operations and Customer Success Operations
• •Customer onboarding and post-sales operations
• •Churn reporting and customer lifecycle analytics
• •Commission administration and invoicing processes
• •Cross-functional Sales
• •Marketing
• •Customer Success
• •leadership operations
• •HubSpot - 6+ years
• •two implementations from scratch
• •Salesforce
• •Odoo
• •GoHighLevel
• •Airtable
• •Zapier
• •Make
• •n8n
• •API-based integrations and automation
• •ChatGPT
• •Claude
• •Codex
• •AI agents and AI-enabled workflow automation
• •B2B SaaS
• •Technology and Event Management
• •ATS/Recruiting
• •ERP
• •NPS/Collections