Trish S.
Senior Project Manager
Compare at US rates $33,600/mo?
Notable Highlight
Managed 12+ high-value clients across creative and strategy agencies, driving revenue growth through upselling and strategic partnerships with major brands including Netflix, Amazon, and Disney.
Experience Summary
Trish is a Johannesburg-based Project and Operations Manager with experience across branding, digital marketing, client services, and operations. She holds an undergraduate degree and honors in branding/brand management from Vega Institute, plus an MBA from Texas A&M University. She is currently contracting with CCA in Texas. Her background includes managing cross-functional projects involving copywriting, creative, digital marketing, lead vetting, sales, print, brand activations, and e-commerce/website development. She has managed up to 25 concurrent projects and served as the primary point of contact for clients, handling presentations, scope management, and expectation setting. She has worked with Monday.com, ClickUp, Asana, Notion, HoneyBook, and HubSpot. She introduced Monday.com to a previous team and built structured workflows for client delivery. Her recent experience includes Amazon-related work, beauty and fintech clients, and broader e-commerce exposure. She managed product page development, brand activations, and website projects, and thrived in fast-moving, client-facing environments.
Key Achievements
Trish is a Johannesburg-based Project and Operations Manager with experience across branding, digital marketing, client services, and operations. She holds an undergraduate degree and honours in branding/brand management from Vega Institute, plus an MBA from Texas A&M University. She is currently contracting with CCA in Texas. Her background includes managing cross-functional projects involving copywriting, creative, digital marketing, lead vetting, sales, print, brand activations, and e-commerce/website development. She has managed up to 25 projects simultaneously and served as the primary point of contact for clients, handling presentations, scope management, and expectation setting. She has worked with Monday.com, ClickUp, Asana, Notion, HoneyBook, and HubSpot. She introduced Monday.com to a previous team and built structured workflows for client delivery. Her recent experience spans Amazon-related work, beauty and fintech clients, and broader e-commerce exposure, including product page management, brand activations, and website-related projects. She thrives in fast-moving, client-facing environments.
Skills
Work Experience
Senior Project Manager
CCA · January 2025 - Present
- Lead the development and facilitation of comprehensive creative briefs, ensuring alignment between client vision and internal execution; conduct team briefing sessions to drive clarity, creativity, and consistency across campaigns.
- Conduct collaborative briefing sessions with cross-functional teams including designers, copywriters, and strategists to ensure creative clarity, drive innovation, and maintain campaign consistency.
- Serve as the primary point of contact and trusted strategic partner to ensure satisfaction, retention, and long-term brand growth.
- Liaison between clients and creative teams ensuring all communication is clear, timely, and focused on achieving brand and campaign goals.
- Proactively identify opportunities to upsell or cross-sell services, expanding client scopes and contributing to agency revenue while meeting evolving client needs.
- Coordinate and lead client meetings, presentations, and review sessions; deliver insights, gather feedback, and ensure next steps are understood and documented.
- Oversee project timelines and deliverables, mitigating risks and resolving issues quickly to maintain momentum and client confidence.
Client Relationship & Project Manager
BS · June 2024 - January 2025
- Successfully manage and nurture relationships with high-value clients, maintaining strong satisfaction levels and long-term retention aligned with BDC's commitment to lasting partnerships.
- Lead the creation and facilitation of in-depth briefs, ensuring alignment between client goals and internal strategy; conduct briefing sessions to streamline execution across teams.
- Identify upsell opportunities within existing client accounts, directly contributing to revenue growth and reinforcing BDC's value-driven approach.
- Oversee monthly invoicing and reconciliation processes, closely monitoring profit and loss to support financial accuracy and operational sustainability.
- Partner with the CEO on key strategic initiatives, supporting the company's growth trajectory and helping translate high-level goals into actionable client strategies.
Senior Project Manager / Operations Manager
CCA · 2023 - July 2024
- Manage relationships with over 12 clients, ensuring high satisfaction and retention.
- Create and facilitate detailed creative briefs and conduct briefing sessions with the team.
- Upsell services to existing clients, contributing to revenue growth.
- Handle invoicing and monthly reconciliations, monitoring company profit and loss.
- Manage client project closeouts and Net Promoter Scores (NPS).
- Work closely with the CEO to achieve strategic business goals.
Project Manager
a previous company · 2022 - 2023
- Handle over 20 international clients, ensuring all briefs, project deliverables, and status reports are efficiently managed.
- Ensure all project deadlines are met, maintaining high standards of quality.
- Manage budgeting and scoping of projects, optimizing resource allocation.
- Brief and manage the creative team, facilitating clear communication and workflow.
- Provide weekly account updates and identify risks, implementing solutions promptly.
- Plan and execute team culture activities to enhance team cohesion and morale.
Senior Project Manager / Operations Manager
BST · 2019 - 2021
- Apply the CEO's vision across the company, ensuring alignment with strategic goals.
- Manage department heads to meet revenue and production deadlines.
- Facilitate the implementation of processes and procedures for improved business functionality.
- Provide team and culture training, fostering a productive work environment.
- Manage finances and client invoicing, ensuring accurate and timely transactions.
- Manage technical projects, digital marketing projects, and design projects from start to end.
- Develop project schedules and manage resource planning and allocation.
Marketing Coordinator
EM · 2018
- Plan and implement marketing events and sponsorships across seven dealerships.
- Build and maintain strong relationships with dealer principals.
- Strategically plan and execute digital and traditional marketing activities.
- Manage stock loading on CRM systems and report on Return on Investments (ROI).
Media Coordinator
MAD · 2017
- Plan and implement marketing activities and activations.
- Conduct PR editorial and research for medical and retail magazines.
- Handle digital marketing for clients and the company.
- Manage client relationships and set clear expectations.
Client Service Executive
GW · 2016
- Write briefs and debriefs for the design team, ensuring all creative outputs meet client expectations.
- Manage the end-to-end production process for TV, radio, and photography campaigns, coordinating with various departments to ensure timely delivery.
- Facilitate client meetings and presentations, effectively communicating project updates and creative concepts.
- Assist in the development and execution of integrated marketing campaigns, blending traditional and digital media strategies.
- Maintain strong relationships with clients, providing exceptional service and support to build long-term partnerships.