Jheffrelyn H.
Ecommerce Operations Specialist
Compare at US rates $12,600/mo?
Notable Highlight
Earned Outstanding Global Seller 2022 award on Lazada while managing multi-marketplace seller accounts across eBay, Shopee, and Lazada in 6+ countries-driving sales, campaigns, and P&L for Southeast Asian operations.
Experience Summary
Jheffrelyn (Jheff) is an Ecommerce and Operations Specialist with 7+ years of experience managing Shopify storefronts and multi-marketplace operations across ASEAN (Shopee, Lazada, TikTok Shop, Zalora) and global markets including the US, EU, AU, and SG. She specializes in end-to-end ecommerce operations - covering product listings, inventory, order fulfillment, customer support, and campaign management - and has additionally executed paid performance marketing via Meta and Google Ads. Having also founded and run her own ecommerce business, she brings both entrepreneurial ownership and hands-on operational depth to every engagement.
Key Achievements
- Operated across 6+ international markets (PH, SG, MY, TH, VN, EU) as Ecommerce Marketing Specialist at CDN over nearly 5 years, demonstrating sustained multi-region marketplace expertise. Founded and independently ran SSGM for nearly 5 years, managing all aspects of retail and ecommerce from sourcing to fulfillment. At AAIP, handled both B2C and B2B sales channels simultaneously while reporting directly to the CEO. Simultaneously held overlapping roles across multiple employers (CDN, Kathare, a previous company, a previous company, JP), reflecting high capacity for parallel project management.
- Generated $28 million USD in sales over 4+ years while managing 30-40 premium beauty brands across US, German, French, and ASEAN marketplaces.
- Built comprehensive operational infrastructure with 60+ documented SOPs covering marketplace management, logistics, inventory tracking, and sales processes
- Managed 15-18 weekly deliverables including product listings, database creation, digital marketing campaigns (Meta/Google ads), and cross-functional project coordination with consistent on-time delivery
Skills
Brings hands-on experience across Shopify (Admin, Pages, Listings, Apps), eBay Seller Hub, Shopee Seller Center, Lazada Seller Center, TikTok Shop Seller Center and Zalora Seller Center. Also works across:
- Amazon Seller Central
- WooCommerce
- Meta Ads Manager
- Google Ads (Search and Shopping)
- Facebook Pixel and Conversion Tracking
- TikTok Ads
- Meta Business Suite
- Product Listing and Inventory Management
- Order Processing and Fulfillment
- Campaign Pricing and Discount Adjustments
- SEO and Product Optimization
- Social Media Management
- Customer Support and Order Handling
- Project Management
- Performance Marketing Optimization and Reporting
- Canva
- CapCut
- Invideo (AI Video Creation)
- Adobe Premiere Pro
- Excel and Google Sheets (Advanced)
- Google Workspace
- Airtable
- Zoho CRM
- Notion
- Trello
- ClickUp
- Monday.com
- Asana
- GoHighLevel (GHL)
- ManyChat
- Klaviyo
- Publer
- Buffer
- Later
- Ubersuggest
- Keywords Everywhere
- Semrush
- Google Analytics
- Shopify Apps (Oberlo, DSers, Smile, Judge.me, AfterShip)
- ChatGPT
- Gemini AI
- Claude
- SiteGiant
- UGC Content Coordination
- Influencer Coordination
- B2B and B2C Sales
- Dropshipping Operations
Work Experience
Ecommerce Operations Specialist
JP · Feb 2026 - Jul 2026
- Managed end-to-end Shopify operations for Recovery Supply Co., Balance Wellness Co., and Essato & Co.
Ecommerce Marketing Specialist
CDN · Jun 2021 - Jan 2026
- Managed end-to-end Shopify and multi-marketplace operations across PH, SG, MY, TH, VN, and EU markets.
- Handled daily order processing, fulfillment coordination, returns, and refunds.
- Maintained and optimized product listings, pricing, and inventory accuracy.
- Provided customer support and resolved order, payment, and delivery issues.
- Supported promotions, discount setups, and major seasonal sales campaigns.
Ecommerce Operations Manager (Project-Based)
a previous company · Aug 2025 - Nov 2025
- Managed Shopify backend including product updates, pages, and content maintenance.
- Implemented basic SEO improvements and storefront updates.
- Coordinated with the business owner on inventory, promotions, and campaigns.
- Supported order management and customer inquiries.
- Assisted in setting up discount codes, homepage updates, and sales activities.
Senior Performance Marketing Executive
a previous company · Mar 2025 - Jul 2025
- Executed and monitored Meta and Google Ads campaigns supporting ecommerce and lead-based businesses.
- Managed campaign setup, budget pacing, optimization, and performance monitoring.
- Coordinated with internal teams and supported reporting to align ads with product offers and customer journeys.
Ecommerce Operations Manager
KEL · Aug 2024 - Feb 2025
- Supported day-to-day ecommerce operations and TikTok Shop activities for a haircare and skincare brand.
- Coordinated product content, UGC-style videos, and basic posting schedules aligned with brand guidelines.
- Worked with influencers and customers to support testimonial content and community engagement.
- Monitored basic performance metrics and adjusted posting formats and schedules as needed.
- Assisted in driving traffic and sales by supporting TikTok campaigns and product promotions.
Ecommerce Product Specialist (Project-Based)
DS · Apr 2024 - Jul 2024
- Optimized product listings on Shopee, Lazada, and SiteGiant to improve visibility and conversion.
- Conducted pricing analysis to support competitive and profitable marketplace pricing.
- Provided recommendations to streamline listing and marketplace operations.
Ecommerce Manager
AAIP · Jun 2020 - Mar 2021
- Managed end-to-end ecommerce operations for Lazada PH and Shopee PH seller accounts.
- Handled B2C and B2B sales, quotations, order processing, claims, and customer support.
- Coordinated inventory, campaigns, and marketplace requirements while reporting directly to the CEO.
Ecommerce Online Sales Account Manager
VI · Jan 2019 - Jul 2019
- Oversaw daily operations for Lazada, Shopee, and the company website (WooCommerce & Shopify).
- Managed seller center processes including listings, pricing updates, and campaign participation.
- Led and supported a small ecommerce and design team to improve workflow efficiency.
Owner & Ecommerce Director
SSGM · Aug 2015 - Mar 2020
- Founded and managed a retail and ecommerce business selling via physical store and Shopee PH.
- Oversaw product sourcing, inventory management, order fulfillment, and customer service.
- Managed daily business operations, admin tasks, and a small in-house team.