Nadia M.

Experience Summary

Name: Nadia Location: Philippines Availability: Immediately Nadia has seven years of Shopify experience as a former Shopify Guru and Support Advisor, expanding into project management, QA, and Shopify administration. She supported merchants across technical Shopify operations, including backend/frontend issues, themes, integrations, shipping, taxes, discounts, upsells, cross-sells, and store maintenance. She worked with a UK Shopify agency building sites alongside developers and designers. Her background includes catalog and inventory management, handling stores ranging from single-SKU subscription businesses to an Australian luxury apparel company with 15,000–20,000 SKUs, and managing 20–30 stores simultaneously in an agency environment. She is proficient in Shopify, Klaviyo, Recharge, Gorgias, Zendesk, GA4, Hotjar, Jira, ClickUp, Google tools, and Shopify app integrations.

Key Achievements

She managed product catalogs ranging from 1 to 15,000–20,000 SKUs, including for an Australian luxury apparel business, while maintaining QA controls before products go live. She also handled 20–30 Shopify stores simultaneously while working with a UK Shopify agency, demonstrating capacity to manage multiple stores and workflows concurrently.

Skills

She has hands-on Shopify operations experience covering product uploads, catalog maintenance, collections, homepage updates, and store QA She is experienced in managing small and large product imports using manual workflows, CSV templates, Matrixify, and VLOOKUP-based checking She has worked across ecommerce troubleshooting and implementation, including shipping, taxes, discounts, app integrations, and checkout-related issue resolution She is familiar with performance-related tools and reporting support through GA4, Hotjar, Shopify Analytics, Jira, ClickUp, and Google tools

Work Experience