Elvia M.
Operations Coordinator – Onboarding, Systems & Automations
Notable Highlight
Streamlined project management at OE using Monday.com, delivering 26 projects on time and improving efficiency by 20%.
Experience Summary
Project Manager with 9 years of experience across B2B, SaaS, startups, and international nonprofits. Demonstrated expertise in agile project lifecycle management, process optimization, cross-functional collaboration, and operational efficiency. Bilingual in Spanish and English with certifications in project management and design thinking.
Key Achievements
- Managed a portfolio of 110+ client accounts, coordinating onboarding projects, stakeholder communications, and cross-functional deliverables while tracking operational KPIs and ensuring timely project execution. - Designed and implemented a centralized ClickUp operating system supporting 10 cross-functional business divisions, improving execution visibility and accelerating project delivery by 25%. - Developed workflow automation frameworks, dashboards, task dependencies, and sprint management processes that improved operational efficiency and reduced delivery friction. - Streamlined operational workflows and developed SOPs that increased team efficiency by 30% while implementing Zapier and AI automations that reduced manual workload by 40%. - Led full-cycle project management across multiple remote client engagements, coordinating stakeholders, vendors, timelines, executive communications, and multidisciplinary teams. - Managed end-to-end talent acquisition, including recruitment, candidate screening, onboarding, and training for distributed teams. - Implemented real-time tracking and reporting systems that improved accountability, project transparency, and delivery consistency across teams.
Skills
Work Experience
Project Manager
OE · Remote · Apr 2024 – Oct 2024
- Optimized CRM processes using Monday.com, improving project tracking and problem solving, leading to a 20% increase in project efficiency.
- Oversaw project planning and execution by developing detailed plans for 26 projects, setting timelines, and ensuring projects were completed on time, within budget, and met defined goals.
- Led cross-functional collaboration with sales, marketing, engineering, and sub-vendors teams of 5–7 members, leveraging agile methodologies to ensure alignment between project deliverables and business objectives, particularly as the organization scaled revenue-driving projects.
Online Business Manager (Part-time)
Fre. · Remote · Jun 2019 – Apr 2024
- Delivered projects on time and within budget by managing all aspects of online business projects, including streamlining workflows, implementing automation solutions, handling administrative tasks, and coordinating with teams.
Human Rights Associate
PWS · Tegucigalpa, Honduras · Jun 2023 – Dec 2023
- Supported human rights advocacy by documenting 24 human rights violations and providing support to 50 national human rights defenders, contributing to a rise in awareness and advocacy efforts for human rights in Honduras.
- Authored the first institutional equality and equity policy, strengthening the institutional framework for human rights protection.
- Improved institutional communication by scheduling, writing, and editing content for social media and the blog once a month, enhancing institutional outreach and engagement.
Marketing Specialist
a previous company · Ancash, Peru · Mar 2022 – Mar 2023
- Expanded market access for cooperatives by collaborating with ALLPA Association to strengthen the capacity of 4 agro-cooperatives, leading to the establishment of new market networks for their agroecological products.
Bilingual Interpreter
ICC · Tegucigalpa, Honduras · Sep 2021 – Feb 2022
- Provided accurate interpretations for diverse audiences in legal, insurance, and healthcare settings, facilitating seamless communication despite different accents and speaking tempos.
Customer Service & Technical Support
ICC · Tegucigalpa, Honduras · Nov 2020 – Aug 2021
- Improved customer satisfaction by managing customer inquiries, technical issues, and service requests, consistently achieving high customer satisfaction ratings.
Coffee Processing Advisor
CI · Esteli, Nicaragua · Nov 2017 – May 2018
- Boosted operations and sales for cooperatives by conducting a SWOT analysis and providing training, leading to improved production and marketing strategies for Fundación Entre Mujeres beneficiaries at LDCC, resulting in a 15% increase in sales of processed coffee, honey, and Jamaica Flower products.
Researcher and Product Developer
BBU · Bio Bio, Chile · Sep 2016 – Nov 2016
- Enhanced infant nutrition by formulating a dehydrated product to address food insecurity in Honduras, contributing to the nutritional well-being of infants aged 6 months to 2 years.
Food Processing Advisor
HI · Catamas, Olancho · Jul 2015 – Sep 2015
- Enhanced food safety compliance by 20% by developing and delivering a training program on Good Manufacturing Practices (GMP) and Standardized Sanitization Procedures, ensuring company personnel adhered to strict food safety regulations.