Elizabeth W.
Executive Assistant
Notable Highlight
Supported High-Level Leaders – Provided executive support to founders, directors, venture capital executives, and C-suite leaders, managing complex calendars, inboxes, travel coordination, executive communications, and confidential business matters.
Experience Summary
Elizabeth is an executive assistant who supported founders, directors, and C-level executives in remote, high-growth environments. She brought expertise in executive operations, calendar and inbox management, travel coordination, stakeholder communication, financial administration, and process improvement. Known for reliability and discretion, she helped leaders stay focused on strategic priorities by managing day-to-day execution and operational workflows. She developed SOPs, operational systems, and quality standards that improved consistency across teams while supporting long-term client retention. She served as an escalation point for executive and client concerns, ensuring high levels of service and accountability. Elizabeth actively incorporated AI tools into daily workflows to improve productivity, streamline research, draft communications, and support project execution. She regularly used Claude, ChatGPT, Gemini, and other AI platforms to reduce manual workload, enhance decision-making, and build more efficient systems for executives and teams.
Key Achievements
* Supported founders, directors, and C-level executives through end-to-end executive operations and strategic administrative support * Managed complex calendars, inboxes, travel logistics, and confidential communications across multiple time zones * Built workflows, templates, and SOPs that improved operational efficiency and service consistency * Led recruitment, onboarding, training, and performance management for distributed Executive Assistant teams * Served as a key escalation point for executive and client concerns, maintaining strong client satisfaction and retention * Improved operational scalability through documentation, process standardization, and workflow optimization * Managed financial administration processes including expense tracking, reconciliations, subscriptions, and reporting * Supported client relationship management through executive reporting, communications, and stakeholder coordination
Skills
Work Experience
Senior Executive Assistant
R( · Remote · Aug 2024 – Present
- Provide end-to-end executive support to senior leaders in fast-paced, remote environments.
- Own complex calendar and inbox management, including priority alignment, agenda planning, and proactive conflict resolution.
- Coordinate domestic and international travel, meetings, and confidential engagements.
- Prepare executives for meetings through agendas, document collation, reminders, and follow-up tracking.
- Act as a strategic gatekeeper, anticipating needs and maintaining focus on high-impact priorities.
- Manage financial administration including expenses, subscriptions, refunds, and reconciliations.
- Maintain CRM records and internal trackers to ensure real-time accuracy and visibility.
- Build repeatable workflows, templates, and systems that improve efficiency and reliability.
Human Resources Executive | EA Manager
EBA · Remote (USA) · Feb 2025 – Feb 2026
- Supervise, mentor, and performance-manage a distributed team of Executive Assistants.
- Set standards for calendar management, inbox management, travel coordination, and executive communication.
- Serve as an escalation point for EA and client concerns, protecting trust and retention.
- Lead full-cycle recruitment, vetting, onboarding, and placement of Executive Assistants.
- Design and deliver onboarding and continuous training programs.
- Conduct performance reviews and capability assessments.
- Oversee SOPs, policies, IT readiness, and operational documentation to support scalable outsourcing.
Executive, Client & Marketing Support
HP · Nairobi, Kenya · Apr 2018 – Aug 2024
- Act as a primary liaison between the Director, clients, vendors, and internal teams, ensuring clear, timely, and professional communication.
- Support the Director in managing client relationships by preparing reports, follow-ups, and correspondence.
- Coordinate brand visibility efforts by managing company social media platforms and supporting marketing initiatives.
- Assist in organizing promotional activities, events, and managing marketing materials and assets.
- Prepare summaries, updates, and basic performance reports to support executive decision-making and outreach.
- Support the Director with end-to-end financial administration including invoicing, accounts payable and receivable, and payment tracking.
- Conduct bank reconciliations and maintain accurate financial records to support audit readiness.
- Prepare profit and loss statements, cash flow tracking, and financial reports for leadership review.
- Process vendor payments, verify documentation, and ensure timely settlement of obligations.
- Track outstanding invoices and follow up to maintain healthy cash flow.
- Assist with tax preparation and compliance documentation.
- Analyze station-level performance data and present financial insights to leadership.
- Manage procurement, inventory, and petty cash, ensuring accountability and operational continuity.
- Lead onboarding coordination for new hires, including documentation, records setup, and induction logistics.
- Maintain accurate employee records, HR databases, and confidential files.
- Coordinate payroll change advisories with finance and support payroll processes.
- Supervise and train interns, providing guidance on HR and administrative procedures.
- Manage staff leave tracking, approvals, and reporting in line with policy.
- Serve as the first point of contact at reception, managing calls, visitors, and executive communications.
- Take meeting minutes, track action items, and follow up on administrative and HR-related requests.
- Provide interim coverage for the HR Officer to ensure uninterrupted operations.
- Manage office administration including supplies, scheduling, filing systems, and document organization.