Maria G.
Administrative Assistant
Compare at US rates $9,000/mo?
AI Experience
Notable Highlight
Nearly 10 years of BPO experience spanning customer service, invoice collections, and executive support. Skilled at managing end-to-end administrative operations across multiple platforms. Works hands-on with ChatGPT - the AI Experience section above has the examples.
Experience Summary
Maria Luisa brings a strong mix of executive operations, administrative coordination, and financial support experience, making her a strong fit for roles that need someone who can manage day-to-day operations reliably while supporting hiring workflows and keeping financial admin on track.
She has coordination and scheduling experience that includes managing high-volume communication workflows, organizing stakeholder interactions, and ensuring smooth follow-through across internal and external parties.
She also brings sales-adjacent support through CRM management in HubSpot and Zoho, alongside invoice creation, payment tracking, and expense management. Her background spans 12+ years in BPO operations across telecommunications, airlines, and utilities, which gives her a strong foundation in fast-paced, process-driven environments requiring consistency and execution across multiple functions.
She has solid finance and bookkeeping experience, supporting invoice creation, payment tracking, expense management, and monthly reconciliation and reporting processes. She shared proficiency in both QuickBooks and Xero, which adds meaningful depth to her operational profile and positions her well for roles requiring financial visibility and administrative follow-through.
Tools & Technical Skills
- Google Workspace, Microsoft Office Suite (core productivity)
- HubSpot, Zoho CRM (CRM and pipeline management)
- QuickBooks, Xero (financial tools)
- Slack, Microsoft Teams (communication and collaboration)
- ChatGPT (AI and productivity support)
Key Achievements
Nearly 10 years of BPO experience across TCS, WD, and TG. Consistently exceeded monthly targets in customer service roles. Managed executive support duties for the CEO, including confidential information handling and strategic project coordination. Provided training and guidance to newly hired representatives while maintaining high service standards.
Skills
Work Experience
Business Operations Coordinator
HM · Dec 2025 - Jun 2026
- Managed client communications via phone and email, responding to inquiries, concerns, appointment requests, and follow-ups.
- Handled inbound and outbound calls, providing timely and accurate updates to clients.
- Followed up with clients regarding appointments, payments, documents, pending requirements, and service requests.
- Coordinated with internal teams and external parties to ensure client requests and service concerns were properly addressed.
- Maintained professional and consistent communication to support positive client relationships.
- Monitored and managed email inboxes, responding to clients, partners, and internal teams.
- Drafted and sent professional correspondence regarding appointments, payments, documents, orders, and follow-ups.
- Maintained clear and organized communication records for ongoing client interactions.
- Processed customer orders, verified order details, and updated order and service records.
- Coordinated with relevant teams regarding order status, shipping, fulfillment, and service requests.
- Maintained accurate customer, appointment, payment, and order information in CRM systems, spreadsheets, and internal databases.
- Documented customer interactions, follow-ups, and service updates to support smooth team coordination.
- Processed and recorded customer payments and followed up on outstanding balances.
- Scheduled appointments based on client and service provider availability.
- Managed calendars, sent appointment confirmations and reminders, and handled rescheduling requests.
- Performed administrative, data entry, and customer support tasks to support efficient daily operations.
Administrative Assistant
FHI · Jul 2022 - Mar 2025
- Managed daily administrative tasks and coordinated workflows to support smooth operations.
- Maintained accurate customer, property, inspection, and payment records.
- Updated databases, spreadsheets, and internal systems with current information.
- Organized documents, tracked pending tasks, and provided general administrative support.
- Managed email inboxes and responded to homeowners, agents, inspectors, and other stakeholders.
- Drafted professional emails regarding appointments, payments, reports, and follow-ups.
- Handled inbound and outbound calls, addressing customer questions and concerns.
- Followed up on requests and escalated issues when necessary.
- Scheduled home inspections based on client and inspector availability.
- Coordinated appointment details, property information, and access instructions with inspectors.
- Managed calendars, confirmations, reminders, cancellations, and rescheduling.
- Monitored daily schedules and ensured appointments were properly documented.
- Processed and recorded inspection payments and followed up on outstanding balances.
- Monitored completed inspections and coordinated the processing of inspection reports.
- Sent completed reports to homeowners, agents, and authorized recipients.
- Maintained accurate payment, inspection, and report documentation.
- Entered and updated customer, property, appointment, payment, and inspection information.
- Verified data accuracy and corrected missing or outdated information.
- Maintained organized digital records and supporting documents.
- Updated tracking sheets and monitored pending information and follow-ups.
- Updated customer records, notes, appointment statuses, and follow-up activities in CRM systems.
- Maintained accurate information across multiple platforms and internal databases.
- Used spreadsheets and digital tools to track workflows, appointments, and outstanding tasks.
- Ensured timely and consistent documentation of customer and operational activities.
Executive Assistant to the CEO
HA · May 2020 - Aug 2022
- Managed confidential information with utmost discretion and professionalism.
- Drafted and prepared correspondence, reports, and meeting agendas on behalf of the CEO.
- Oversaw and prioritized incoming communication, responding or delegating as appropriate.
- Assisted in planning and executing strategic projects, tracking progress, and ensuring deadlines were met.
- Liaised with internal teams to align on project goals and updates.
- Monitored the execution of the CEO's initiatives and provided status updates.
- Built and maintained strong relationships with key stakeholders, clients, and partners.
- Managed follow-ups and ensured actions were completed post-meetings.
- Served as point of contact between the CEO and internal/external parties.
- Maintained the CEO's schedule, including organizing meetings, appointments, and travel arrangements.
- Maintained a structured and organized inbox by categorizing and prioritizing emails.
- Drafted and sent emails on behalf of the CEO, ensuring a professional tone and clear messaging.
- Identified high-priority emails that required the CEO's immediate response.
- Ensured deadlines and follow-ups were tracked and communicated effectively.
- Sent reminders or follow-ups for pending tasks or unanswered emails.
- Performed general administrative tasks, payment processing, invoicing, data entry, and research.
BPO Professional
TGWDTCSOT · Jul 2008 - Feb 2020
- Responded to customer inquiries through various phone, email, and chat support channels.
- Ensured exceptional customer service was being delivered.
- Attended to complaints and supervisory calls.
- Provided support to newly hired representatives.
- Exceeded monthly targets.
- Performed upselling.
- Assisted patients with inquiries, billing concerns, and appointment confirmations.
- Managed inbound and outbound calls for patient reminders and updates.
- Ensured timely communication between doctors, patients, and administrative staff.
- Managed follow-ups on overdue accounts (including 30/60/90+ days past due) in a professional and customer-focused manner to secure timely payments.