Felipe A.
✨ Newly AddedLogistics Operations Specialist
Notable Highlight
Managed multi-modal international logistics operations across air, ocean, and ground shipments using CargoWise, coordinating end-to-end freight flows with expertise in customs compliance and carrier optimization.
Experience Summary
Logistics operations specialist with 3+ years managing time-sensitive, multi-modal international shipments across air, ocean, and ground transport. Proficient in CargoWise TMS platforms, customs documentation, and carrier coordination. Fluent in Spanish, English, and Portuguese.
Key Achievements
Built export SOP from scratch, dividing processes by carrier and transport mode. Grew exports from near-zero to ~70 operations/month. Resolved K machinery import dispute involving 6 containers. Incorrect bill of lading description blocked customs clearance, accruing ~K in detention and warehousing costs. Gathered proof, communicated findings to client, and shifted liability to responsible party. Recovered reefer inland shipment detention charge caused by late truck loading (scheduled 7am, actual 3pm). Collected full carrier history, identified fault, and charged back to responsible party. Automated client shipment updates in Cargo Wise over 3 years. Collaborated with IT to implement automatic notifications at key milestones (booking, arrival, exceptions), reducing operational team reliance on manual email updates.
Skills
Work Experience
Logistics Operations Specialist
IFSAP · Panama City, Panama (Remote) · September 2023 – Present
- Manage and optimize time-sensitive, multi-modal international logistics operations across air, ocean (LCL/FCL), and ground (LTL/FTL) shipments, ensuring operational efficiency and on-time delivery across global trade lanes, including Panama operations.
- Utilize CargoWise to maintain accurate, real-time shipment visibility, improve data integrity, and support operational reporting and decision-making.
- Coordinate end-to-end freight flows while ensuring compliance with business rules, customer requirements, Incoterms, and international shipping regulations.
- Support import/export nationalization processes by validating customs documentation, shipment data, and regulatory compliance requirements.
- Create, review, and manage shipment documentation including bills of lading, air waybills, and customs-related records within CargoWise workflows.
- Monitor shipment exceptions, perform root-cause analysis, and implement corrective actions to reduce recurring operational and system issues.
- Validate freight billing, carrier invoices, and quoted rates against contractual agreements to support cost control, billing accuracy, and margin protection.
- Coordinate carrier bookings and evaluate routing strategies to optimize transit times, transportation costs, and service reliability.
- Serve as a primary point of contact for customers, carriers, brokers, and internal stakeholders by providing proactive shipment updates and resolving logistics and system-related inquiries.
- Ensure operational execution aligns with CargoWise system configurations, SOPs, quoted rates, and customer-specific requirements.
- Identify opportunities to improve TMS utilization, process standardization, shipment visibility, and data quality across logistics operations.
- Support real-time execution and visibility of high-value freight movements by leveraging TMS platforms (McLeod) and GPS tracking tools to ensure compliance, accuracy, and on-time delivery.
- Configure and support GPS tracking via Trucker Tools, ensuring continuous visibility and traceability of high-value shipments throughout the full lifecycle.
- Provide carriers with detailed check-in/check-out instructions and facility requirements, reducing delays and minimizing loading/unloading issues.
- Monitor shipments proactively and maintain constant communication with drivers and dispatchers via phone, email, and text to ensure on-time pickup and delivery per customer specifications.
- Update and maintain accurate carrier and shipment status in McLeod and customer-facing TMS platforms, ensuring data integrity and real-time visibility.
- Identify and escalate unplanned carrier issues or in-transit disruptions, enabling timely resolution and alignment with customer service requirements.
- Issue rate confirmations upon successful tracking activation, ensuring compliance with operational and contractual standards.
- Collaborate cross-functionally with planners and carrier sales teams to resolve load-level issues and improve execution efficiency.
- Input and validate operational data within McLeod, supporting reporting accuracy and informed decision-making.
Logistics Operations Specialist
ST · Chicago, IL, USA (Remote) · April 2023 – August 2023
- Support real-time execution and visibility of high-value freight movements by leveraging TMS platforms (McLeod) and GPS tracking tools to ensure compliance, accuracy, and on-time delivery.
- Configure and support GPS tracking via Trucker Tools, ensuring continuous visibility and traceability of high-value shipments throughout the full lifecycle.
- Provide carriers with detailed check-in/check-out instructions and facility requirements, reducing delays and minimizing loading/unloading issues.
- Monitor shipments proactively and maintain constant communication with drivers and dispatchers via phone, email, and text to ensure on-time pickup and delivery per customer specifications.
- Update and maintain accurate carrier and shipment status in McLeod and customer-facing TMS platforms, ensuring data integrity and real-time visibility.
- Identify and escalate unplanned carrier issues or in-transit disruptions, enabling timely resolution and alignment with customer service requirements.
- Issue rate confirmations upon successful tracking activation, ensuring compliance with operational and contractual standards.
- Collaborate cross-functionally with planners and carrier sales teams to resolve load-level issues and improve execution efficiency.
- Input and validate operational data within McLeod, supporting reporting accuracy and informed decision-making.
Business Analyst Intern
DM · Mexico City, Mexico (Remote) · July 2020 – December 2020
- Assist the department head in carrying out email marketing campaigns using Pardot Automation Tool.
- Create and update clients and potential client databases; feed CRM clients' information.
- Assist in the design, elaboration, and translation of market research projects.
- Assist clients' softlanding strategies.