Ruth E.

✨ Newly Added

Virtual Assistant

Nigeria10+ years experience$2,400/mo

Notable Highlight

Customer-focused Virtual Assistant and Appointment Setter with over 10 years of experience in administration, client relations, lead generation, and remote customer support.

Experience Summary

Virtual Assistant, Appointment Setter, and Customer Support professional with over 10 years of experience in administration, client relations, lead generation, and remote support. Managed customer communications across phone, email, and chat, handled high volumes of inquiries, and coordinated efficient appointment scheduling and workflows. Improved customer satisfaction, supported sales pipelines, and maintained accurate records through structured administrative processes. Proficient with CRM tools, scheduling systems, and productivity platforms including HubSpot, Zendesk, Apollo.io, Calendly, Trello, Asana, and ClickUp. Supported business operations through data management, email handling, social media engagement, and lead conversion. Demonstrated strong communication skills, attention to detail, multitasking ability, and consistent delivery of high-quality remote administrative and customer support services.

Key Achievements

Managed and resolved high volumes of customer interactions, consistently handling over 500 monthly engagements with a 98% resolution rate. Improved appointment scheduling efficiency by 85%, reducing scheduling conflicts across teams. Increased customer satisfaction by up to 80% through prompt issue resolution, clear communication, and consistent follow-up. Supported lead generation and outreach initiatives that improved client engagement and conversion rates through targeted messaging and email campaigns. Contributed to stronger operational efficiency by maintaining accurate records, optimizing workflows, and supporting automation in scheduling and communication processes. Improved social media engagement by 90% through structured content planning and audience interaction strategies.

Skills

Salescustomer support

Work Experience

Virtual Assistant

MAK. · Sep 2023 – Present

Manage email and calendar scheduling, ensuring efficient appointment coordination using Calendly and Google Workspace.
Collaborate with teams to resolve issues and provide seamless support.
Successfully manage over 500 customer interactions monthly, maintaining a 98% resolution rate.
Deliver product information to customers via phone, email, and chat channels.

Virtual Assistant

BMAA · Feb 2019 – Jun 2021

Maintain accurate records, update databases, and generate reports.
Enhance social media presence, creating and scheduling posts while monitoring engagement metrics.
Handle customer inquiries, resolve issues, and provide service information via email, chats, and phone.
Optimize email management, responding to messages and setting up automated workflows.

Appointment Setter

PN · Jun 2021 – Aug 2023

Identify and qualify leads, generating high-potential prospects through research and outreach.
Schedule and book multiple appointments for senior management and sales representatives, ensuring smooth daily operations.
Develop targeted email and messaging campaigns, increasing client engagement and conversion rates.

Customer Service Representative

BFI · Jul 2016 – Dec 2018

Resolve 95% of customer concerns at first contact, ensuring high retention rates and positive customer experiences.
Organize documents, manage emails, and perform multiple cold-calling campaigns.
Handle escalated customer inquiries, providing efficient and satisfactory resolutions.
Maintain detailed records of interactions, ensuring proper follow-up and issue tracking.