Carla C.
Administrative Assistant
Compare at US rates $10,200/mo?
Notable Highlight
Supported process documentation initiatives, creating operational procedures and workflows that improved team organization and consistency.
Experience Summary
Carla is an operations, administrative, and project coordination professional with over 6 years of experience supporting international organizations and remote US-based teams. Her career spans operations support, administrative management, project coordination, customer-facing roles, process improvement, and business support functions across construction, SaaS, professional services, retail, and home services.
Through a transition from customer-facing roles into operational and administrative positions, Carla developed strong expertise in process management, KPI tracking, project monitoring, documentation, stakeholder communication, and cross-functional coordination. She is skilled at organizing projects, maintaining operational workflows, identifying potential delays, and ensuring teams remain aligned on priorities and deadlines.
Systems & Technology
- HubSpot
- ClickUp
- Monday.com
- Slack
- Google Workspace
- Microsoft Office Suite
- QuickBooks
- Housecall Pro
- SupplyPro
- CRM Management
Key Achievements
- Built a 6+ year remote career supporting international organizations and US-based teams across administrative, operational, and project coordination functions.
- Transitioned from customer-facing roles into operations and administrative management, demonstrating strong adaptability and professional growth.
- Managed KPI tracking and operational reporting for construction industry projects, enabling leadership visibility into business performance and project execution.
- Coordinated project workflows and monitored progress from initiation through completion, proactively identifying delays and communicating updates to stakeholders.
- Created operational procedures and workflows that improved team organization and consistency.
- Worked across multiple industries including SaaS, construction, design services, cleaning services, and retail operations, quickly adapting to different business environments.
- Maintained effective communication and collaboration across fully remote teams, supporting international stakeholders and distributed workforces.
- Leveraged project management platforms such as ClickUp and Monday.com to improve task visibility, accountability, and operational efficiency.
- Utilized CRM systems including HubSpot to support customer and operational workflows while maintaining accurate records and reporting.
- Integrated AI tools such as ChatGPT and Gemini into daily workflows to improve productivity, research, content creation, and administrative efficiency.
Skills
Brings hands-on experience across Administrative and Executive Support, Administrative Support, Virtual Assistance, Executive Support, Calendar Management and Email Management. Also works across:
- Documentation Management
- Data Entry and Reporting
- Meeting Coordination
- Operations and Business Support
- Operations Coordination
- Business Operations
- Process Documentation
- KPI Tracking and Reporting
- Workflow Management
- Process Improvement
- Operational Support
- Cross-Functional Coordination
- Project Coordination
- Project Tracking
- Project Administration
- Status Reporting
- Deadline Management
- Task Coordination
- Stakeholder Communication
- Risk Identification
- Project Documentation
- Customer and Client Support
- Customer Service
- Client Communication
- Relationship Management
- Customer Support
- Remote Team Collaboration
- Issue Resolution
- Systems and Technology
- HubSpot
- ClickUp
- Monday.com
- Slack
- Google Workspace
- Microsoft Office Suite
- QuickBooks
- Housecall Pro
- SupplyPro
- CRM Management
- AI and Productivity Tools
- ChatGPT
- Gemini
- AI-Assisted Research
- Process Automation Support
- Administrative Workflow Optimization
- Executive Calendar Coordination
- Travel Coordination
- Inbox Management
- CRM Data Management
- Vendor Coordination
- Reporting and Analytics
- Business Process Support
- Team Coordination
- Resource Scheduling
- Operational Reporting
- Task Prioritization
- Records Management
- Process Compliance
- Problem Solving
- Time Management
- Organizational Skills
- Attention to Detail
- Cross-Functional Collaboration
- Administrative Excellence
Work Experience
Virtual Assistant
BOAC · January 2026 - Present
- Provide administrative support to the CEO and engineer.
- Manage orders and update project status in internal systems.
- Send invoices for completed projects.
- Review and compare invoices with expenses to ensure accuracy.
- Communicate with suppliers regarding materials and orders.
Customer Advisor
RS · January 2025 - December 2025
- Contact leads in both the Brazilian and U.S. markets, conducting system demonstrations tailored to client needs.
- Translate system updates into Portuguese, ensuring clear communication and usability for local clients.
- Lead training sessions for new clients and provide ongoing support during the onboarding phase.
- Monitor and guide clients throughout their first months to maximize adoption and long-term success.
Customer Success
TSP · March 2023 - January 2025
- Manage client onboarding, ensuring a smooth and efficient transition to services.
- Resolve client issues, provide solutions, and address concerns promptly and effectively.
- Maintain detailed client records and updates in CRM system.
- Leverage strong customer service background to provide top-tier support and assistance to clients.
Virtual Assistant
BC · January 2023 - March 2023
- Coordinate cleaners' availability with customer preferences.
- Ensure all necessary details are clear for both parties.
- Respond to customer inquiries and follow-ups.
- Track customer feedback and organize payments.
Executive Assistant
WC · February 2016 - March 2022
- Manage emails and respond to inquiries.
- Arrange meetings and appointments.
- Implement and maintain document organization methods.