Titania R.
✨ Newly AddedVirtual Administrative/Accounting Assistant
Notable Highlight
Built 15+ years of experience supporting operations and administrative functions across multiple industries. Managed customer service, scheduling, dispatch, invoicing, and payment coordination for U.S.-based companies.
Experience Summary
Administrative support and customer service professional with 15+ years of experience supporting U.S.-based businesses across retail, automotive, logistics, roofing, restaurant operations, and service industries. Demonstrated expertise in executive and administrative support, customer service, calendar and email management, dispatch coordination, accounts receivable and payable, subcontractor coordination, payment scheduling, and office operations. Thrived in fast-paced environments while managing day-to-day business operations and client communications.
Key Achievements
* Built 15+ years of experience supporting operations and administrative functions across multiple industries. * Managed customer service, scheduling, dispatch, invoicing, and payment coordination for U.S.-based companies. * Supported accounts receivable and payable processes while coordinating with subcontractors, vendors, and customers. * Adapted to diverse industries, providing administrative and operational support in both customer-facing and back-office environments. * Reduced financial discrepancies by 18% through daily transaction reconciliation at ROSC. * Improved customer response time by 40% while handling 100+ monthly inquiries. * Achieved 95% customer satisfaction rating and boosted service efficiency by 30% by optimizing dispatch routes at GIJR. * Hosted and produced 3 TV programs reaching 50,000+ viewers and grew social media engagement by 35% within three months as Digital Media Coordinator at BOJT. * Maintained 99% POS transaction accuracy rate and grew social media engagement by 60% in two months at SUHM.
Skills
* Executive & Administrative Support * Customer Service * Calendar & Email Management * Dispatch & Route Coordination * Accounts Receivable * Accounts Payable * Payment Scheduling * Subcontractor Coordination * Office Administration * Retail * Automotive * Logistics * Roofing * Restaurant Operations * Media & Communications * QuickBooks * Microsoft Office * Google Workspace * Slack * HubStaff * ChatGPT * Gemini * Canva (Basic) Hubstaff, Slack, QuickBooks, Google Sheets, Microsoft Office Suite, Gmail, DocuSign, CRM Systems, Call Handling & Dispatching, Scheduling & Calendar Management, Financial Transaction Reconciliation, Email & Document Management, Accounts Receivable / Accounts Payable (AR/AP), Invoice Processing, Data Entry, Staff Supervision & Onboarding, Social Media Management, POS Transactions, Payroll Management, Customer Service, Conflict Resolution, Operations Management, Administrative Support, Sponsorship & Partner Relations, Broadcast Production
Work Experience
Virtual Administrative/Accounting Assistant
IAMBM · Remote · March 2025 – June 2026
- Managed and prioritized 30+ emails daily, responding promptly to vendor, client, and internal inquiries while ensuring efficient task delegation.
- Processed 20–30 invoices weekly, ensuring 98% accuracy of entries and timely payments per schedule.
- Prepared payment reports and reconciled accounts, ensuring approvals by leadership within set timelines.
- Generated 5–10 client invoices and contracts weekly, utilizing DocuSign for execution; tracked and followed up on unsigned documents, ensuring 100% conclusions.
- Maintained and updated CRM with 15+ client and vendor records; handled data entry for new sales leads and supported AR/AP operations with 98% accurate reporting.
Dispatcher / Customer Service Representative
GIJR · Remote · Nov 2024 – Dec 2024
- Managed 30+ daily inbound and outbound calls by addressing customer inquiries, resolving complaints, and coordinating service appointments, ensuring a 95% customer satisfaction rating.
- Scheduled and dispatched 20+ removal missions using internal CRM and scheduling tools, optimizing crew routes and improving service efficiency by 30%.
- Maintained and updated customer records using internal CRM systems, streamlining data accuracy and reducing scheduling conflicts by 25%.
- Resolved service issues promptly by liaising with field crews via Slack, reducing escalations and ensuring on-time task completion in 98% of cases.
Administrative Assistant
ROSCDBCR · Jamaica · Jun 2017 – Nov 2024
- Reconciled daily cash and card transactions in Google Sheets, reducing financial discrepancies by 18% and ensuring accurate reporting.
- Handled 100+ customer inquiries monthly through email and phone, improving response time by 40% and enhancing customer retention.
- Facilitated staff hiring and onboarding by recruiting, training, and expanding the team from 1 employee to 10 employees, supporting business growth.
- Maintained business schedules and email correspondence, streamlining appointment setting and daily operations, increasing efficiency by 20%.
Office Assistant / Operations Coordinator
YMP · Jamaica · Sep 2015 – Dec 2016
- Supervised daily operations and monitored pump attendants, ensuring adherence to safety procedures and improving shift efficiency by 25%.
- Managed employee shift reports, improving payroll accuracy and operational coverage by 30%.
- Assisted management with financial record-keeping using Microsoft Office Suite and QuickBooks, reducing discrepancies and accelerating reporting by 15%.
Digital Media Coordinator
BOJT · Jamaica · Jun 2015 – Aug 2015
- Hosted and produced 3 television programs, including 2 national broadcasts, engaging an audience of 50,000+ viewers.
- Managed company social media pages, increasing engagement and follower growth by 35% within three months.
- Developed advertising and sponsorship opportunities, securing 5+ business partnerships and increasing revenue by 20%.
Sales Representative / Customer Relations Specialist
SUHM · Jamaica · Jun 2009 – May 2015
- Processed and filed invoices and purchase orders, ensuring accurate inventory tracking and reducing stock discrepancies by 22%.
- Handled POS transactions and reconciled cash receipts, maintaining an error-free transaction accuracy rate of 99%.
- Assisted 15+ customers daily with a 95% successful transaction rate and 80% customer retention.
- Managed company social media pages, increasing engagement by 60% within two months.
Administrator
MUJC · Jamaica · 2014
- Coordinated contestant schedules and logistics, ensuring a 100% on-time attendance rate for rehearsals and events.
- Maintained sponsor relations and secured sponsorships, increasing funding and promotional reach by 20%.
- Managed official event email correspondence to streamline communication, reducing response times by 35%.
Communications Assistant (Intern)
L1F · Kingston, Jamaica · Jun 2014 – Aug 2014
- Researched, wrote, and edited multiple news stories, contributing to efficient daily broadcast content.
- Conducted and recorded interviews for radio news segments, improving audience engagement.
- Assisted on field assignments, ensuring accurate reporting and timely news delivery.
Executive Assistant
SBR · Jamaica · 2011 – 2014
- Managed business social media accounts, increasing online engagement by 45%.
- Handled business emails and scheduled calendar appointments, improving operational efficiency by 20%.
- Executed promotional campaigns for artists, supporting a 15% increase in public exposure.