Toni F.

Business Operations Specialist

SE · Apr 2026 – Present

• Support customer operations, quotation requests, supplier communications, and logistics coordination for a client in the building materials industry.
• Manage customer inquiries, sample requests, technical documentation requests, and project follow-ups.
• Coordinate with suppliers, laboratories, logistics providers, and internal stakeholders to support certification and compliance initiatives.
• Design and test workflow automation solutions using n8n, Google Workspace, and CRM platforms.
• Evaluate CRM and workflow processes, identifying opportunities to improve operational efficiency.
• Develop operational trackers, reporting templates, and workflow documentation.
• Coordinate shipment planning, sample fulfillment, inventory monitoring, and supplier communications.
• Conduct supplier evaluations, competitor research, and market analysis to support business planning.

Shipping & Logistics Specialist

SE · Jan 2026 – Present

• Manage sales orders, purchase orders, supplier invoices, packing lists, and inventory transactions using Cin7 ERP.
• Coordinate with suppliers regarding order fulfillment, shipment schedules, and inventory requirements.
• Prepare purchase orders, freight cost allocations, inventory adjustments, and inventory reconciliation.
• Monitor purchase order workflows and operational progress using Monday.com.
• Prepare barcode lists, distribution lists, and supplier documentation for seasonal product launches.
• Process returns, exchanges, credit memos, and inventory corrections.
• Validate supplier invoices, packing lists, and purchase orders to ensure inventory and operational accuracy.
• Support inventory visibility, logistics coordination, and order fulfillment across multiple sales channels.

Order Management Specialist

DC · Aug 2024 – Present

• Spearhead the order lifecycle, processing and managing customer sales orders accurately and promptly within the ERP/CRM system.
• Drive pre-sales workflow by preparing accurate quotes based on pricing guidelines, customer requirements, and product availability.
• Manage high-volume customer inquiries and the sales shared inbox, ensuring prompt and professional response to all order status and general questions.
• Attend to critical actions that lead to sales closure, including preparing final sales orders and necessary deposit invoices.
• Review all incoming orders for pricing accuracy, terms and conditions compliance, product availability, and shipping instructions.
• Handle complex and custom-configured orders, ensuring adherence to specific regulatory requirements.
• Serve as the primary internal contact for order status and changes, and coordinate daily with the Warehouse and Logistics team to schedule shipments.
• Liaise with the Finance and Credit team to confirm all orders meet established credit requirements before release.
• Investigate and resolve order discrepancies, shipping errors, and billing issues; manage the processing of returns, replacements, and credits (RMAs).
• Identify opportunities and streamline the order-to-cash process for greater efficiency and reduced errors.

E-Commerce Specialist Trainee

DC · Mar 2024 – Aug 2024

• Construct and design e-commerce store architecture and layouts using platforms like Shopify, OMG, Brightstores, and Commercio.
• Drive sales potential by executing comprehensive product listing and SEO optimization across e-commerce channels.
• Create and calculate pricing and quotes based on intricate client specifications.
• Generate visual assets, including product mockups, email campaigns, and content for social media and client portals.
• Analyze customer demographic data to formulate and optimize marketing strategies that target high-conversion audiences.
• Manage core operational tasks, including checking inventory levels, processing order samples, and coordinating production schedules.
• Ensure timely order fulfillment through proactive communication with suppliers via e-commerce platforms and systems like CommonSku, ESP, and SAGE.

E-Commerce Business Owner

UROSSAL · Sept 2022 – Dec 2024

• Put together realistic budgets based upon costs and fees for successful operating business.
• Oversee business budget planning and administration, accounting functions, and purchasing to handle financial needs.
• Develop and implement marketing strategies to generate new customers and increase sales and profit margins.
• Fulfill customer shipping needs by completing all purchase orders and customer invoices.
• Promote business via social media to generate leads and maximize brand identity.
• Research trends and current innovations to determine competition and develop competitive pricing points.
• Manage purchasing, sales, marketing and customer account operations efficiently.
• Track inventory and review retail trends to make timely and proactive business decisions.

Virtual Assistant, Freelancer

JHABPT · Nov 2022 – Mar 2024

• Negotiate and manage vendor relationships to secure ideal procurement terms and enhance long-lasting partnerships.
• Maintain continuous communication with suppliers, promoting workflow efficiency and successfully resolving all procurement inquiries.
• Input, analyze, and report on data covering all aspects of procurement operations to optimize product sourcing and ordering.
• Provide detailed reporting for forecast analysis and ad-hoc reporting, directly supporting executive decision-making.
• Design specialized Excel spreadsheets to accurately estimate costs and budgets for future custom projects for clients.
• Manage intellectual property registrations with IPO Phil for brand customization projects.
• Handle documentation and filing requirements for FDA Registration to ensure product compliance.

Regional Sales Manager

a previous company · Jan 2012 – Dec 2020

• Direct end-to-end regional operations across 25–30 retail locations, overseeing inventory management, supply chain operations, financial performance, business development, compliance, and leadership for more than 100 store managers across multiple territories.
• Manage regional P&L performance through monthly business reviews, YTD analysis, profitability assessments, and BOY projections to support operational and financial planning.
• Develop inventory forecasts, replenishment strategies, inventory control objectives, and inventory days targets at the store and SKU level to optimize stock availability and working capital.
• Conduct SKU-level profitability, gross margin, and product mix analysis to maximize inventory investment and improve sales performance.
• Monitor inventory turnover, stock aging, replenishment requirements, and demand trends across thousands of SKUs while maintaining inventory accuracy and operational efficiency.
• Reduce annual operating costs by 10–15% through operational improvements, resource optimization, and strategic lease negotiations.
• Lead business development initiatives that generated approximately million in annual incremental revenue through institutional partnerships.
• Ensure compliance with FDA regulations, internal audit standards, inventory controls, and operational policies across all assigned locations.
• Lead, coach, and develop more than 100 managers and store leaders, building high-performing teams and driving operational consistency across multiple regions.

Area Manager

a previous company · 2009 – 2011

Business Development Specialist

a previous company · 2006 – 2008

Store Officer

a previous company · 2003 – 2005