Mark R.
✨ Newly AddedAgency Founder & Operations Consultant
Notable Highlight
Reduced delivery turnaround by 82% and scaled a real estate media consultancy supporting 7 North American companies through operational redesign and AI-enabled systems.
Experience Summary
Operations strategist and founder with 5+ years scaling service businesses through organizational design, process improvement, and AI integration. Redesigned operating models, developed operational leaders, and implemented workflow automation to reduce founder dependency while improving profitability and execution across North American startups.
Key Achievements
- Reduced project delivery turnaround time by 82% while increasing operational capacity across 120+ monthly projects. - Founded and scaled an operations consultancy supporting 7 North American real estate media companies. - Directed quality assurance operations supporting 350+ real estate listings per month while consistently meeting same-day delivery commitments. - Generated ₱1.2M in revenue within the first 90 working days for a food and beverage startup. - Increased profit margins by 32% and reduced plastic consumption by 42,000+ units through process optimization and sustainability initiatives.
Skills
Work Experience
Project Manager
DH · Sep 2024 – Present
- Served as the strategic partner to the Founder/CEO, identifying organizational bottlenecks and implementing scalable systems supporting business growth.
- Redesigned the company's operating model, reducing delivery turnaround by 82% while improving organizational capacity across 120+ monthly projects.
- Designed executive reporting systems that improved leadership visibility into operational performance, team productivity, and delivery capacity.
- Eliminated missed inquiries and improved response speed using a multi-inbox management system via Gmail.
- Implemented automated workflow systems via Slack to reduce manual follow-ups and improve team responsiveness.
Agency Founder & Operations Consultant
MQ(EMS · Apr 2025 – Present
- Founded and scaled a profitable operations consultancy supporting up to seven (7) North American real estate media companies.
- Reduced founder involvement in daily delivery by documenting operational knowledge and developing teams and internal leadership capable of independently managing execution.
- Directed quality assurance operations supporting 350+ real estate listings monthly while consistently meeting same-day delivery commitments.
- Designed an operational visibility system via ClickUp that enabled leadership to monitor workload, capacity, and execution risks in real time.
- Improved organizational scalability, operational resilience, and client experience through continuous process optimization and risk management.
- Recruited, trained, and developed a distributed operations team across the Philippines, responsible for quality assurance, delivery coordination, and client support across multiple North American accounts.
Project Manager
YV(BS · Feb 2023 – May 2024
- Directed cross-functional execution across product development, supply chain, marketing, and fulfillment, delivering a sustainable product line that generated ₱1.2M within its first 90 working days.
- Designed operational workflows across sourcing and production to support reliable fulfillment during rapid business growth.
- Increased profit margins by 32% by optimizing processes and aligning execution with business strategy.
- Aligned operations, production, marketing, and fulfillment functions to improve execution speed and support successful product launches.
- Reduced plastic consumption by 42,000+ units through sustainability-driven operational initiatives.
- Improved conversion rates by 21% by integrating structured customer feedback into marketing and product decisions.
Customer Service Representative
INSS · Sep 2019 – Nov 2022
- Managed enterprise client relationships supporting M&A document workflows while maintaining accuracy, responsiveness, and regulatory compliance.
- Resolved client issues and documented workflows using Zendesk and Oracle for process accuracy.