Ruvimbo M.
✨ Newly AddedExecutive Assistant
Notable Highlight
Ruvimbo supported senior executives at globally recognized organizations including Standard Chartered and Bain & Company, where she coordinated multi-time-zone calendars, international travel, executive communications, board-level meetings, leadership workshops, and strategic administrative operations.
Experience Summary
is an Executive Assistant and administrative professional with over five years of experience supporting C-suite executives and senior leadership across multinational organizations in financial services, consulting, property management, hospitality, and customer support. She managed complex executive calendars, international travel, stakeholder communications, executive documentation, project coordination, event planning, and operational support across EMEA and the Americas. Her background also includes customer service, technical support, and hospitality operations.
Key Achievements
Throughout her career, Ruvimbo successfully managed complex executive operations across multiple international regions, coordinating leadership priorities, travel logistics, and high-level stakeholder engagements. She improved administrative efficiency by streamlining executive processes and workshop coordination, supported strategic decision-making through executive reports and briefings, maintained discretion with confidential business matters, and delivered operational and project support across multinational, fast-paced environments.
Skills
Work Experience
Assistant to Property Manager
HPS · Harare, Zimbabwe · Jan 2025 – Present
- Provide executive and operational support in managing property and project activities, including scheduling, reporting and stakeholder coordination.
- Oversee project timelines, track deliverables and ensure alignment with operational goals.
- Coordinate contractors, service providers and internal stakeholders to ensure timely project execution.
- Maintain documentation, reports and communication records to support decision-making.
- Support process improvements to enhance operational efficiency and service delivery.
- Assist in overseeing renovations and repair projects, ensuring compliance with safety and standards.
- Maintain project timelines, track progress and ensure tasks are completed within agreed timelines.
- Direct subcontractors and service providers, delivering high-quality projects on schedule and within budget.
- Support executives with logistics, documentation and stakeholder communication.
Executive Assistant (EMEAS & Americas)
SCGSZOO · Warsaw, Poland · Feb 2023 – Apr 2024
- Provide comprehensive support and high-level assistance to the Head of Human Resources (Poland) and the Head of Executive Resourcing (UK, EMEA & Americas), ensuring seamless coordination of strategic and operational priorities.
- Manage complex, multi-time-zone executive calendars and travel arrangements, optimizing scheduling to align with business priorities and stakeholders' availability.
- Coordinate international travel and logistics using Neo KDS (AMEX), ensuring efficiency, compliance and cost control.
- Prepare executive briefings, reports and correspondence to support leadership decision-making.
- Act as a key liaison between senior leadership, internal team and external stakeholders, maintaining professionalism and confidentiality.
- Manage executive communications, including inbox oversight, prioritization and follow-up across regions.
- Organize global workshops, leadership meetings and high-level engagements across regions.
- Process and monitor expense reports and administrative workflows in line with corporate policies.
Manager's Assistant
BGSZOO · Warsaw, Poland · Oct 2021 – Oct 2022
- Support 5 Norwegian Senior Managers with end-to-end administrative and operational coordination.
- Manage calendars, travel logistics and meeting scheduling across international teams.
- Prepare documentation, reports and presentations for internal and client-facing engagements.
- Improve office efficiency by streamlining administrative processes and workshops.
- Act as a central communication point for internal teams and external stakeholders.
- Handle confidential business information with a high level of discretion.
Technical Support Specialist (AT&T Connected Car)
TSZOO · Warsaw, Poland · Jan 2021 – Nov 2021
- Guide customers in registering their vehicles for vehicle hot-spot/internet connections.
- Process payments for customers for vehicle data plans.
- Cancel unwanted vehicle data plans for customers.
- Maintain customer satisfaction with a forward-thinking focus on addressing customer needs and resolving concerns.
- Answer customer telephone calls promptly to avoid on-hold wait times.
First & Loss Notification Specialist (Lyft Car-Share Rides)
FSSZOO · Warsaw, Poland · Apr 2020 – Oct 2020
- Provide customers with innovative solutions by sending emails via Zendesk.
- Handle critical accident cases of loss and further investigate and liaise with lawyers.
- Deactivate and reactivate vehicle accounts.
- Create accident reports, file accident claims and liaise with car insurance companies.
Front Office Restaurant Cashier
SSB · Harare, Zimbabwe · Nov 2018 – Sep 2019
- Deliver front-facing customer service and handle daily transactions.
- Deliver front-office hospitality service, strengthening customer-facing communication skills.
- Deliver professional and friendly customer service by welcoming guests, taking food orders and responding promptly to customer inquiries.
- Process cash, card and electronic payments accurately while balancing tills and reconciling daily transactions.
- Maintain accurate cash handling procedures and ensure compliance with company financial policies.
- Coordinate with kitchen staff to ensure timely preparation and delivery of customer orders.
- Assist in resolving customer concerns and complaints professionally to maintain high levels of customer satisfaction.
- Promote menu items, meal combinations and special promotions to increase sales and enhance the customer experience.
Hotel/Hospitality All-rounder Intern
TRTCC · Harare, Zimbabwe · Dec 2017 – Apr 2018
- Rotate through Front Office, Banqueting, Human Resources, Finance, Kitchen and Maintenance departments.
- Assist with front office operations, including guest check-in and check-out procedures, reservations, guest inquiries and delivering exceptional customer service.
- Support the Rooms Division in coordinating room allocations, occupancy management and maintaining guest satisfaction.
- Work alongside the Housekeeping Department to ensure guest rooms and public areas meet hotel cleanliness, presentation and quality standards.
- Assist the Events and Conference Team in planning, setting up and coordinating conferences, corporate functions, banquets and special events.
- Gain exposure to Food and Beverage Operations, supporting kitchen activities, service coordination and adherence to food hygiene and safety standards.
- Assist the Human Resources Department with staff administration, on-boarding activities and employee record management.
- Support the Finance Department by learning hotel revenue processes, daily reconciliations and operational financial procedures.
- Work with the Engineering and Maintenance Department to coordinate preventative maintenance activities and ensure hotel facilities remain operational and guest-ready.
- Operate the hotel's switchboard, professionally handling internal and external telephone communications and directing guest inquiries.
- Collaborate with multidisciplinary teams to ensure seamless service delivery and a high-quality guest experience across all hotel departments.
- Develop a strong understanding of hotel operations, service excellence, teamwork and hospitality industry best practices.